I was here pk. I guess I should have let you know that the backup was specifically asking for the apple id password. I only brought up email because I found no contacts (but I also pointed out that I hadn't tried to link emails in any way). I also now see that there is an off setting on a 'settings' button for email. I am not sure how she sees her mail. Probably directly via Safari but I do see an email app right on her first page trey below the regular apps. Probably way more info than needed since this was not really an email question. Looking back, I now see that I wasn't clear about what password was wanted; sorry. My general question was about the whole purpose of this kind of backup. It appeared (and still does) that she may not have had anything to backup because she didn't really use itunes for paid music (and yesterday I saw something that implied it didn't do that either, I suppose because apple really only has pointers to the music and always remembers your apple id with those pointers). I was more concerned that perhaps each system update might wipe all apps and perhaps other stuff. As far as I can tell, it certainly didn't wipe all apps out (she still has some), and I see no reason it would clear specific ones. I was waiting for another response and to see if I got a backup. I can't really tell because it doesn't say so. It was not asking to be backed up yesterday (or today) and I can't find where it is indicated. The new update changed stuff on icloud and wanted new legal acceptance (i gave it) but that was after I attempted the backup. BTW I actually read a little of the legal stuff and it included that icloud could wipe your backup if you didn't backup for 120 days!!! Anyway, I still don't really understand the purpose of this backup system. While attempting to follow various directions, I got messages that suggest if there are problems (I don't think there actually were) that I should Reset the ipad. I am suspecting that perhaps that is exactly when the backup would be needed because the Reset Would wipe everything back to a new pad. Not sure of that either.

Use her all the time. She's much better than the timer on my stove because I may not hear the oven buzzing from the room I'm in. Also good for a quick snooze when I wanna make sure I'm awake in 30 minutes. Or great when I want her to "remind me when I get home to.....(whatever)' Use often for a weather check and since I am quite visually impaired, I can''t use a phione book so I often ask something like "what is the phone number of Home Depot in (my town)"

I did a Google search and came up with an Apple site. On iPad: Settings --> General --> Accessability --> Grayscale.

Thanks once again. The app is not just a grocery app, it is a list app. I have multiple lists in the app. For example, itineraries, packing lists for various climates, wonderful, thorough lists for both spirits and wine, gifts, sizes of various people, makeup, books to read, movies to watch, wineries to visit, a variety of stores (both grocery and clothing), Thanksgiving timelines for getting ready for Thanksgiving dinner and one for Christmas and one for New Year's, to-do lists, over-the-counter medications, prescription medications and numbers info, recipes, etc. You get the picture. This is a wonderful resource and I have looked over the years trying to find one that is as productive as it, but to no avail. The company has just recently promised to update the app to the iOs 11. I hope the wait is not too long. And their faithful users have been begging them for months to please get this updated. The company has other apps that I guess are more profitable to them, so they have been concentrating on those. I think the outcry has been so genuine about this failure that the company has become embarrassed to the point of agreeing to update. I have used the app since the Palm was the thing. They used to update all the time, but then something changed. Hope they are getting back on the right, correct track now. I do appreciate the support of all of you.