Poor quality workmanship. I would not be happy with it and would demand they redo the job at their expense.

Did you use a credit card? If so, contact your CC right away and file a complaint.

I hope you used a cc. Contact it now and cancel the payment until this is solved.

No, we paid cash like idiots.

Oh my oh my that's just not acceptable. If they refuse to resolve it, small claims court would be something you need to consider. Hopefully, it's within the claim limit.

Wait till others chime in and agree that this is poor quality work ... then go ahead and send the link to the fabricator and tell them that you will add their company name to this thread ... whenever anyone searches for their company name this thread will show up forever as a warning to all future customers.

I see why they wanted payment in full in advance. I would demand a refund or threaten small claims court.

Wow. A dull saw blade and no color matching skills in sight. I'd be really upset.

Bad. If they don't fix it, share the names.

That would NOT stay in my kitchen!

Also, given this appears to be corner there might be a problem, I remember reading one thread in which both Sophie Wheeler and Joe Cortlett mentioned that a French miter would be necessary in such a situation or cracking could result.

The seams aren't horrible, but that missed bevel is unacceptable. I'd pull the top forward and hope the splash covered the gap. I can see why these jokers require payment in advance; they'd never collect otherwise. You can tell them I said so.

The seam looks horrible to me and I would be upset. In one of the photos it looks like one side doesn't go as far back to the wall as the other side, so there is more grout/caulk against the back wall. It would bother me. If they won't redo it then please get very pushy to get as big a discount as possible.

It's not that horrible. These people are "hacks". To avoid this kind of workmanship you would have to have seen the installers prior work. They are not caring craftsman who take pride in their work. It shows. The only way to fix it....is to REDO it. Talk to the company owner, send pics to his email and hope it doesn't end up in small claims court.

Thanks everyone! Lisadlu16- we actually paid extra to get a "scribe" cut, so the countertop would lie flush against the back wall (since apparently our wall was bowed). Clearly, they didn't do this, since the pieces are not even along the back. We were not planning on doing a backsplash, at least not at the moment, which is why we paid the extra $260 for a custom scribe cut which never happened.

I've emailed the company I went through detailing everything and sending numerous pictures, so now I'm just hoping that they make things right.

My husband is apprehensive even if they do offer to fix it, since the installer insisted it was fine. We kept saying to the installers, "This is acceptable to you? This is what it's really supposed to look like?" :(

Good grief it looks like caveman did that seam with a rock chisel! That's not acceptable for anyone. The gap they tried to fill with the terribly color matched epoxy is ridiculous. Wow there needs to be a warning against using these hacks. You definitely need to get your money back on that scribed back! So sorry that happened.

Let's post some seams to show them what it's supposed to look like!

Ask them if they will post it on their website or in their showroom with the caption "This is an example of our quality workmanship".

^^^ and tell them if they won't, you'll be happy to on all sites including this one, yelp and local websites.

Oh I'm so glad to hear that Carolyn. Make sure those goons who put in the first counter don't do the redo.

Good to hear it didn't turn into a big hassle. Be sure to show the installers the pictures of the current install and let them know you paid for and expect a professional job unlike the current one.

I am happy for you Carolyn. Ask him to send someone else, because the first installer cannot be trusted. Everyone makes mistakes, but for him to try to pass this mistake and something acceptable is dishonest at best.

That's great he didn't want that going out with his name on it

I am a fabricator.

Carolyn; I am pleased that your fabricator is accepting responsibility. The cut into the seam area is particularly bad but the seams could be better as well. The seam would look much better if the fabricator "dressed" the chippy edge to remove the small chips. This makes the seam a little wider but with properly color matched adhesive IMHO it looks much better than the ragged edge effect. I hope you are satisfied with the re-do.

"The seam would look much better if the fabricator "dressed" the chippy edge to remove the small chips."

And/or the fabricator used a sharp blade!

It isn't a matter of "sharp" as it is a matter of "appropriate". Counterintuitively, you use a "soft" blade to cut hard stone and a "hard" blade to cut soft stone. A softer matrix holding the diamonds onto the blade wears away more quickly on harder stone, exposing fresh diamonds faster, making for a better cut.

Short of cutting with a CNC machine, most saw cuts for seams would need to be "dressed" with a Seam Phantom to look the most inconspicuous.

Happy to see that the owner is standing behind his work and doing the right thing. I loved the idea of "sharing the photo with caption - here's a sample of our quality work". Simple, effective and they then have some skin in the game / incentive to put best foot forward.

A CNC machine is the key to a nice clean cut but they are expensive and unaffordable for a small fabricating business. I was lucky to have selected a fabricator who does use a CNC. He also uses a seam setter, which pulls the slabs together electronically. I'd ask the owner if they use one. The last assurance of a good seam is an installer with an artistic eye who can color-match your epoxy to your granite.

A Seam Phantom will match any CNC machine and was less than 1K the last time I checked.