Motive SB.exe Apparently that is usually program provided by an isp to help set up your connection and for trouble shooting problems with them. You absolutely dont need it,,, you can always install it later if you should. If you have some ISP Support software in your Add/Remove programs you might need to uninstall it. If not there remove Motive something from the start up or run list.

Thank you Owbist. It's disconnected now as I only have one monitor. I think the screw up has to do with the name of the computer changing. I don't remember how that happened, but recognize the name so I must have done it. The failure of the updating keeps mentioning the changed name and Windows doesn't know where to install the updates. There is more, but I'm on my phone as its the only way I can get online. I would reinstall but that's another nightmare. The windows license # is pasted to the envelope with the disk and I can't read it. The # is under the flap which is glued. I tried peeling it open and the # gets destroyed. How do I find the license #?? I think if I could change the computer name and workgroup, it might work. I'd really rather not go through a reinstall,. Yes, it's office 07 and I do have the disks

Thanks everyone. I did try to disable the programs Owbist recommended from the startup. It suggested I reboot - which I did, but it also said that access was denied and I might have to log in as the system administrator to make some of those changes. I have no idea how to log in as system administrator. This is my computer and I'm the only one who uses it, but a computer tech guy did set it up for me a year ago - and I don't know if he set me up as administrator or not. How can I check this out. [This is a separate question, but may be related. I think I need to log on as system administrator and secure my network - and find out my network's name and password. Again, I don't remember setting this up - but perhaps the tech guy did and asked me to pick a password and name - I think I would know which password I would have picked if he asked me. He might have had me type it in. I'm having trouble keeping my new laptop connected - and it is asking me the name of the network and other information. Sorry - I probably shouldn't ask this here, but I think it's related to logging on as system administrator]. Anyway, now when I start the computer, I have to go through a series of prompts to acknowledge that this is not the default start up. So this isn't saving time to get up and running. I'm sure there's another way to do this. I don't think I use real player - but how would I know what I use if I'm on a site like Amazon or Youtube and listen to a clip/video. If I'm not using realplayer, is there a default windows media player (I vaguely recall this) that gets used. Which is the best default music player to have? Is there any reason I would want to keep realplayer? Can I always get it later for free if I realize later I want it? Ravencajun - I do have revouninstaller and got a list of programs on the pc. But I don't know how to view what starts at boot up? When i tried to press "Hunter" mode, it just exists revo uninstaller. I was able to click on the programs and see that there are other probably useless ones - like netzero, earthlink set up files, - but when I click the link to google them, many sites state it's crapware and should be removed, but yahoo answers said best to leave it and be sure. So I don't know and haven't yet figured out how to get revo uninstaller to make suggestions. If I have revo uninstaller, would the WinPatrol still be good to run in addition? Can you tell me what you mean by disbling some of the startup programs in services rather than in msconfig? Not sure how to do that. Thanks. Lynn.

Jasdip you may want to wait a little longer to upgrade. I know there has been a lot of compatabilty issues. The company I work for has an online quoting system that is buggy with the upgrade. (we are telling everyone to work through chrome or firefox for now) Likewise, my bank has posted a notice on their website they are having issues as well. I would suggest waiting a few weeks until everyone has a chance to catch up so you don't have issues.