Anyone have any ideas? I cannot get it to finish the first real load ... towel cycle. It will not balance. Is there a trick to this brand/model or is this possibly a lemon I have?

Someone recently had the same problem with that machine. I think they were returning it. You can do a search for it. It's probably 5 or 6 pages back.

OK, thank you. I'll do a search.

Besides being level, it has to stand firmly on all four legs. Push it hard on the corners and make sure it doesn't rock at all.

It is firm on the floor and I'm not able to rock it back and forth. My digital level is reading 0.0 on three sides and 0.1 on the other. Most people do not use a digital level (including installation people) so I'm finding it hard to believe that being off 0.1 on one side is throwing this thing completely off. It's vibrating and rock and rolling when trying to spin. We installed the unit ourself. We did not have Best Buy do it. Don't trust 'em. Husband is an engineering perfectionist. I suppose we'll try and start the leveling process over tonight. : (

Make sure all the shipping bolts were removed.

4 of 'em right? I placed 4 in a ziplock bag when installing.

Will the machine spin with nothing in it? If not, you should return it, something is wrong. If it spins with nothing, try a very light load on medium to see if you have some action. Six bath towels with the spin set to high may be too much. If it spins with 3 or 4 on medium, that's probably your answer, too soggy and heavy to reach the initial balance and not able to shift load to try again. Good luck.

Poppy214, thank you for the suggestion. Just now reading this after re-leveling the machine. We now have it leveled to 0.0 on all 4 four sides with all 4 feet touching floor. We are not able to rock the machine when pushing on it firmly. It's planted. I ran 6 normal size bath towels (just what the manual said to do...6 lbs) on medium spin on the towel cycle. Same thing as earlier. Vibrating. I didn't mention this earlier but there is a constant click, click, click sound when the drum turns. Doesn't matter if it's barely moving or spinning fast. It's constant. And extremely annoying. The faster it spins, the more clicking I get and the louder it becomes. That isn't normal. Every time I've run these 6 towels in this machine for testing, I've done a medium spin (because I do not like high spun towels...flattens the fibers). This was no problem in my Duet. So far, I hate this thing. I loved my Duet but she finally gave up after 10 years. Once this cycle finishes, I will try your suggestion, Poppy214, and report back. Thank you!

That sounds like a bad bearing

Personally, I would just opt for a exchange versus warranty repair. Nothing worse the opening panels, etc for a repair.....plastic tabs, etc...

hmmmmm I was actually wondering the same thing about the bearings, a1an. I definitely don't want to start out with a warranty repair.

If you can I would send it back.

Send it back. It will never be "new" perfect.

I think that's what I'll try to do today. Thanks everyone. Hopefully, they won't give me any hassles.

Hello again, everyone. Best Buy delivered another washer last Saturday (terrible service, mind you) but this washer is much better than the last one, although I can still hear the drum clanking a bit and it does vibrate/rock a wee bit on spin. We have it leveled but I'm just gonna call and get someone to come out and look at it. Maybe they can fix it to where it doesn't clank.

I hope you can get the noise taken care of. What is it with quality control anymore? So many of the new machines seem to have something wrong right away.

My Miele Little Giant clanks if I rock the drum manually, and occasionally when it starts spinning an unbalanced load.

Apparently, this LG senses almost every load as unbalanced. Way too sensitive. Way too FRUSTRATING. My Duet ran like a champ for 10 years . . . until it didn't.

Can you just send back the LG again and get a duet?

Clank? Does it spin smoothly empty? I wouldn,t be overly concerned comparing the ten year old duet to the LG. Duet was belt driven and the LG is direct drive, two different beasts. IMHO there could be a variety of noises depending on the load, and how its balanced. Two defective machines is concerning, but that boat takes a long time coming over here from China. Lots can happen. Lol!

OT, but maybe this is normal ? I helped family install their LG set just 3 weeks ago. Was over last weekend on a kids playdate, and while the machine was running (I did momentarily hear 1 loud clank) during it's cycle -- loud enough for me to notice.