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"Save" sends a website into a stall--mostly at night.

10 years ago

I'm sure you get a lot of little mysteries on this forum, and here's one more

I'm working at home using a just-launched program set up by my client's employer. The work requires logging into a website and filling out a form, often with hundreds of lines of text. I'm doing okay with it except for one thing: the Save function.

Instead of the instantaneous Ctrl + S that I use with Word of Excel, for instance, saving one's work on this website requires a mouse click and a wait (8 seconds minimum, frequently longer) for the screen to go blank and then come back up again. Your work is now saved. Then you have to change the date of the service you're working on, because the save reverted it to today's date. Needless to say, I'm not inclined to save terribly often. I learned to do a save every 10 lines after losing 30 and then 20 when the program didn't save at all.

What happens is instead of an 8-second wait, the screen never goes blank and the work isn't saved. The little circle spins and spins, and the URL space says it's waiting for the website. The site isn't frozen; I could type more if I were foolish enough to do so. But it won't save. This doesn't usually happen during the day, but almost always happens at night.

The tech guy in charge of the website says no one else has reported this problem, so my connection must be slow. It never acts slow anywhere else. I have 3Mbps DSL, and I'm running Windows 10 (64-bit) with 16 GB of RAM.

We were advised in training that the program will not work in Chrome or Firefox or Edge, but only in Explorer, versions 11 and earlier, or the latest Safari. So I downloaded Explorer 11. This is all I use it for, so there's no big history to clear. When I use it, I make sure Chrome, Photoshop, Word, etc., are all closed. I don't know what else to do.

Are there other situations where I might want to do a Save on a website? All I can think of is saving my work on a stand-alone program, but then again I have a bad cold my thinking is not the best. I have no trouble with Web browsing or saving with the usual sorts of programs.

Any suggestions you might have would be appreciated.

Oh, and Happy Thanksgiving!

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