Update: I spoke to someone in customer service yesterday and they are working on getting my order out. I received one wt this a.m. out of the 6 ordered. I asked for a discount because they did not live up to the shipping guarantee as promised and am awaiting word on that because she needs to speak to a higher up. In the meantime, they called this a.m. to let me know that the thermal liner I ordered on 1 shade is not available and that I'd have to change my option on that one. It is 3 weeks after my order, so I am disappointed that they are just noticing that now. I was under the impression from the above posting and email I received that my order was being taken care of, only to find out another detail had slipped through the cracks. I am trying to be patient but I have had too many snafus in too short a time period. The fact that my kitchen was only half delivered last week and then I got stood up yesterday on the redelivery, and since I was shorted on my kitchen/den floor, which install has now been delayed until Fri, it is hard not to be very testy. I have been dealing with customer services, missing time at work and neglecting other things that need doing. We are so close, yet so far from done. I will keep you posted how this gets resolved.

My experience: The Builder Depot can work out great if you're willing to put in a lot of time and buy a lot of extra tile (knowing it's still a good price compared to other options). There WERE significant variations in size of the 3x6 venato tiles we got (1/8" difference), and there were a lot of tiles that were yellow/brownish or otherwise not great. However, I would do it again, with a plan to 1. measure every single tile, or at the very least measure several tiles from each box and stack them to make sure there are no big/small ones, and 2. lay out the tile from all of the boxes, pick out the ones you don't like, and MIX them so the installer isn't using tile from one box at a time. It will take many hours, but the end result is worth it.

The JSI factory is in Fall River MA. The address is: 485 Commerce Drive, Fall River, MA 02720 All of the displays are there and the cabinets are really lovely. However, they don't have full-extension drawers and only self-close not soft close. The drawers close hard/load. I was working with Stacey at Woodlist.com. He got me an appointment to see them. Their site also has a good list of the cabinets and trims available with sketches. The price point is higher than Nieghbors, but Stacey said that was flexible. Their link is below. I also went and saw the Kabinart cabinets that are available from mfkusa.com. They are great! There are lots of choices in doors, colors, cabinets and trim. The construction is top notch. The price is comparable to the JSI line. Has any one used the Kraftmaid cabinet buyer that goes to the warehouse for you? Here is a link that might be useful: Woodlist cabinets

Hey Mike, We bought all zline products for our kitchen and have had a great experience with both the products and the company. We got all black stainless steal appliances. They look beautiful and work great! We had a small issue with our range after the installer left but zline went above and beyond to rectify the issue and shipped us brand new range. I would highly recommend their products! I'll try to get some photos for ya!! Good luck