Shaun, did the former secretary do this for him, or is this a new thing he wants? If it's new, then you simply don't have Outlook set up to retrieve email from his account. Look for a setting to add email accounts. Is it possible she had another email program set up on that computer too? Take a look at all programs on the computer.

I agree with azinoh here. This is a valuable gift and who can say what you might get up to once you retire and all that spare time on your hands. Seriously, this is a nice offer not to be ignored. Remember you can always delete it later but you cannot install what you have refused to accept.

Kath, an elderly friend of mine wants to start using Word. I was thinking she'd have to buy the whole Office suite, which she doesn't need, but a free version of Word would be ideal. How did you get yours? Is it permanently free, or free on a trial basis? Thanks! PS: I like to use keyboard commands whenever possible. Two others that might be useful are Ctrl-S for Save and Ctrl-A to highlight everything at once. Also Ctrl-C for copy and Ctrl-V for paste.

Delilah - I have a bunch of email addresses for various purposes - outlook, gmail, yahoo and comcast. My primary email address that I use for people I know and important matters is comcast but I'm shifting some things to gmail. I use yahoo for anything online - anything I think will lead to a lot of advertising/SPAM. Outlook is relatively new since I switched to Office 365. I use it only for my local neighborhood activities and have a separate contact list in there. The rest of my contacts are in gmail. Ya, that shared email with spouse thing is very strange in my opinion. And for anyone in the market for a job - having an AOL email address is likely to make you the victim of age discrimination as soon as a prospective employer sees it and Yahoo is probably similar.