What is model number of your heat pump? Matching coil installed at same time? New thermostat installed? Keep in mind, you require not only a HP thermostat but one that is dual fuel plus outdoor sensor.

IMO

I will look for those in a minute - or possibly later, I htink I might have to run into the office. It's a Lenox, I know that, and I think they gave me new coils. New thermostat, including an outdoor sensor.

Thank you for responding. I will followup later with the details.

they sold me an air conditioner. I can't believe it. It's a Lennox XC14, and I just looked it up. I told the guy I wanted a heat pump and he sold me an air conditioner. I'm so angry I could cry.

Pink Zone - I think it is worth a try to tell the contractor that you expected a heat pump and see if he is willing to change it. Unless it specifically says "heat pump" in your work order, I don't think you have any legal recourse - that type of contract must be in writing, not verbal. But the contractor may fix it for you to protect his references.

That's the problem....should be XP14...

I feel like an idiot. But I know I was clear on what I wanted, because there was absolutely 0 confusion with the other estimate. And this guy was so busy talking about any parties I was going to this summer, any vacations I was taking, etc. He did NOT listen to me. That he was giving me an estimate for something other than what I specifically said I wanted honestly didn't occur to me.

I'm an idiot, I know. But, you know, I showed him the estimate from the other contractor, and THE MODEL of heat pump it was. I mean...why did he keep telling me the only difference was that they offer 8 years labor & parts. It's an entirely different kind of system!

I mean, aside from the fact that I got the wrong thing, I way overpaid for it, thinking I was getting heat AND ac.

Right, so the co-owner called and said he wants to "make it right". Now, I'm not calling him back tonight because 1) it's after 5, and this isn't an emergency that can't wait until tomorrow , and 2) I need to think about what I think "makes it right". Not that I'll get it, but I wouldn't go into a phone call like that without knowing what that means to me.

They do have some sort of guarantee that the sales guy showed me that said something about 3-day change of mind. There were several of those kinds of "we want you to be happy" guarantees, but I don't know what the loopholes are, and I'm sure there are some. Do I want 1) a refund that brings me down to what seems to be a "correct" price for this AC - which seems to be somewhere around $3500 (I paid $7000, which I thought was a good quote because it was in comparison to a heat pump quote for $7500), or do I want him to uninstall and get my money back.

Again, I don't know if either of those two things will even be on the table, but for me, those would be my top two options. The only thing against the uninstall - I really did want a heat pump - would be taking yet more time off from work to be home for it. Another day for the uninstall, another one to get the other company to do the heat pump install.

If anyone has any thoughts, I'd be grateful to hear them.

give him a chance to make it right.
it isn't unheard of that they picked up the wrong unit.

best of luck.

Well, they're saying it was a "misunderstanding". Which, ok, but then maybe your guy should have stopped talking long enough to listen to me. Anyway, his original price for the Lennox XC14 was $9100. That kind of tells me everything I need to know. Again, I thought that price was high for a heat pump, and I told him it was way too high. To think it was for an AC unit!! (They're a very big company, by the way).

Apparently I have three days in this state to change my mind and have them remove it. I really hate having it come to that, but I don't see much choice.