Do you have a picture?

I have a pretty lousy camera but here it is...

OK so my husband thinks it is not a melt spot but a chip!!! How is that possible? I am so careful but now I'm nearly in tears. Tens of thousands for the whole kitchen to end up with this? To redo it I would have to get the plumber to detach the faucet, and get the guys to come back. I am so tired of this. My husband said I should just color the white spot with a marker the same color gray...but why is there a white spot anyway. I am so confused and distraught. Thanks for any helpful ideas or advice.

That is a good question - why is there a white spot? Isn't quartz a through body product? What brand is it?

A countertop restoration person can probably fix that (hopefully Joseph Corlett will chime in) but if it's that delicate will it happen again is the question.

ALL stone will chip. That's normal for granite, concrete, marble, and yes, engineered quartz. Yes, it can be repaired. It's not ''white'', it's merely unpolished.

It doesn't look like any heat damage I've ever seen; it's much too small. It looks like something may have been dropped in that area. Can we have a close-up picture and a description of how the area feels, please?

Somebody dropped something big. And doesn't want to fess up. Chips can be repaired. Bad kitchen habits can only occasionally be retrained.

It's really hard to be careful at the sink, but you'll learn to be extra cautious when washing cast iron and other heavy pots and pans. How it looks after repair depends on the skill of your fabricator. My quartz countertop was installed with a small repaired chip and I was able to find it pretty quickly.

No that is not the chip! The chip is located almost exactly along the line that continues from the widest part of the yellow sponge. It is a bit indented and radiates from the white part that can be seen along the edge of the counter. Does that make sense to you?

I think mama goose saw what looks like a broken piece of counter material in the bottom of your sink???

Area feels rough to the touch and indented. I am having trouble sending a closer up pic because my phone is not cooperating...OK so who is supposed to repair this? Any recs for NYC area? What does the process involve? Thanks!

"No that is not the chip! The chip is located almost exactly along the
line that continues from the widest part of the yellow sponge. It is a
bit indented and radiates from the white part that can be seen along the
edge of the counter. Does that make sense to you?"

I should have typed, "Is that the missing chip?"

Thank you, rantontoo.

mamaloukos -- I think your iPhone is working fine. Just back up a bit, and make sure your focus point is on the damaged area and not the bottom of your sink (which is in perfect focus now).

Well, i'm sorry to break it to you but I am obsessive about cleaning the sink (and counter) and I would have found any broken pieces in the strainer. Also, that shadow or whatever it is is much bigger than the broken piece. The chip or whatever is probably a quarter of an inch or less.

I am extremely careful in the kitchen and although I am not infallible and I do make human mistakes, I do know that I didn't make that chip. However, perhaps one of my children dropped something heavy?

If you have any idea on how the chip gets repaired I would really appreciate it.
Thanks again so much. The fact that it can be repaired makes me feel a whole lot better.

Unfortunately the phone isn't emailing the pic to me...its not just the quality of the pic that's at issue...

mamaloukos:

I would pull your sink, measure the sink flange, figure the largest positive sink reveal I could safely get away with, recut the sink cutout, reprofile the edge, polish the new edge, and reinstall the sink. With luck it will disappear, but at least it will be much less conspicuous. Less than $1,000.00, even in NYC.

Hi thanks for your suggestion, I just want to clarify. You think I should make the sink cutout larger? This is an undermount sink and I think they made the counter hang a bit over the edge of the inside of the sink for water penetration issues...

But then how can I do that without replacing the sink? The cutout hangs over the sink a bit. So you think that if they make the cutout bigger, it still won't leak. I had not thought of that. But to remove the stone now may damage it, no? It has been fastened to the cabinets.

Can this cutting be done on site? Thanks!

Sometimes people have their sinks installed so that the counter doesn't overhang the edge at all. Perfectly acceptable! I think it's called a "positive reveal", where you have some of the top of the sink visible inside the stone cutout. It might be slightly less prone to getting chipped with that setup, too.

Yes I have an 1/8" positive reveal on mine and supposedly it is supposed to help w/ chipping. They siliconed around the seam so there should be no leaking issues either.

Joseph, I wish you worked closer to NYC! I see that you actually work in this line, restoring counters...ok so the consensus is that this can be done onsite, without removing anything, which is great and which means that I can do this anytime (I am trying to finish my fed taxes, and of course I have loads of boxes still to unpack from the move). Also I measured the chip and it is about 1/4". The overhang from sink is about 1/8", so I would be left with a 1/8" reveal as Fori is not pleased and the peppermintleaf suggested. (Where do we all come up with these comical usernames!!!) If anyone knows someone good who does this out of NYC pls post the info. Thanks!

I'm going to be moving my niece to Nashville next week, maybe if I land Sophie's gig in Memphis, I can talk my wife into NYC.

I may be foolish for saying this but I'd never agree to it if I were your wife, however you can email me if she agrees, I just have to figure out how not to post my email here for spammers...any way to send a person a message here that's private? Thanks!

I've never gotten any work from my participation on Houzz, despite the spam accusers. Click on my name and send me a message.

My wife just went to part-time work. She doesn't have that much choice anymore. :)

Trebuchet....ever in St. Louis area for a countertop install?.

Hi I have an update for anyone that is curious. I have other construction/remodel priorities now to finish things around the house (like the bathroom on the first floor and staining the new staircase) and I don't have extra money to repair a chip that is really a cosmetic issue/concern. So after someone suggested the outrageous sum of $1k to repair a chip for a counter that cost about twice that, I was left with just estimates from purported "pros" and the chip. So I decided to do research and I found something that looks promising: http://www.discoveredit.com/procaliberproducts.aspx. I emailed them and they suggested the PRO paste since it was so close to the edge (vertical surface). They also have pretty cool cleaning/polishing products that I will buy and try. I will post pictures of the results when I get a chance. I was really impressed that Stone Tooling (a company out in CA that I ordered my Laticrete products from when I was waterproofing my bathroom) posted a review and trial of this stuff on youtube: https://www.youtube.com/watch?v=S2f7GOTb_Mw. Anyway stay tuned for pics in about 2 weeks (I plan to order it today).