http://ths.gardenweb.com/discussions/2813591/wolf-porcelain-chipping-on-new-ovens

Wolf has the M series oven with a removable bottom to attempt to address this issue in wall ovens. There has been no changes in the DF range. I think it takes a little longer for the chipping to show up in the range. I found mine at 4.5 years. I would love to replace mine with another DF but I haven't found anything that I have much confidence.

it seems that I would need to go with LPropane insted of the Dual Fuel but it is kinds of sad because I really it with DF. Hopefuly there are other Brands instead WOLF that has no issues with the chipping.

Would you consider a range top plus wall ovens? Yes it is very sad about Wolf. I did like it when it was working.

Wekick....Has Wolf offered to work with you on the issue? Do you still use the oven?

thank you so much for the link and I have forwarded to LISA from WOLF who called me yesterday. I want to know what WOLF has done to resolve this issues. I do understand that the chipping can be happened due to several reasons, but paying so much for the range and believing WOLF's brand name, the owner should not face this problem at all

The manufacturers read this forum all the time, I'm sure Wolf has already seen wekick's posts. If they were going to do something because of them they would have already. Their reply will probably be something lame like "That's just one person having an issue out of warranty, only a very small percentage of our products have this issue, we can't give free repairs to everyone out of warranty".

Still, post back. I'm curious too.

I have been saving in ages to purchase this DF Wolf Range. Kinds of sad if I have to let go Wolf. But I could change my plans: instead buying DF - would purchase the LPropane Wolf Range then I don't have to deal with chipping porcelain problem.

I am going to see the Blue Star Platinum - not sure if they have DF or not- I think the reps emailed they only carry gas, right way my mind says WOLF again -sigh,,,,

Now I need some advice: which brands should I search for WALL OVEN and Steamer Wall Oven Combo?

Thank you so much for any advise you can give me. And I will post back WOLF's responds - I am curious, too

Thanks JW for posting that link.
Agree withhvtech42 about how they will answer. They have already answered in the past.
The mantra is

When you inquire about your own chipping issue
"It is normal"

When you inquire about others issues
"I've never heard of it"

or
"There were a few, such a tiny infinitesimal number out all the ranges we produce, a long time ago but that issue has been resolved, a long time ago"

This is not isolated. My repair company has repaired others in my relatively small market. There have been others with the issue on this forum and elsewhere online.

Technically they have fulfilled the terms of the warranty, but their level of service varies in that they have replaced some appliances that were the same age as mine. There was someone on this forum with double ovens 4.5 years old that they replaced for $500. I'm not sure how you can attain "that" level of service. Do I live in the wrong area? Is it because I don't have the original retailer to represent me because they are gone from this area? What?

From Wolf's own words."Here’s what sets our people apart:

Empowered to resolve any issues you may have to your true satisfaction"

They have failed in dealing with this known issue. They will not set a price to fix it and they will only guarantee the part for a year. I am not expecting free repairs necessarily although this is their problem and I bought the range with the idea of "decades of service", again their own words. I do expect that the new liner would be guaranteed for more than one year.

OK, then here is the million dollar question.

Does anyone have a Wolf wall oven or dual fuel range from 2012 or later that has had the chipping issue?

It already has a post. Look at the link on my post upthread.

Wolf still has the same mantra. It was years ago and has been fixed.

So much for that explanation!

I would still like to hear what Lisa has to say.

Any word from Lisa?

wekick,

Lisa sent me an email - she left me a message but I have not got a chance to call her back.

I decided to purchase Miele instead of Wolf- and very very happy with it

charon70- UPDATE of having Miele: The range is amazing-the only issue I am having, the LP burner sometimes makes my pot black ( ashes)-when I open the gasket- there are some black ashes - So I cleaned the cover- It keeps happening when it gets dirty- so I am not sure if this is a common things for a LP gas range? I place a service call -at the beginning they told me because the Propane line was too brand new? Lets see what the verdict today