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newenglandsara2

glass tile issues; is this problem inevitable?

9 years ago

Hi All,

We recently fell in love with some jute glass tile from Ann Sacks. We purchased a large quantity of this tile to use for our kitchen backsplash. It turned out that our general contractor is working with another client who picked the same backsplash tile. When her backsplash was installed, our contractor noticed that he could see black lines at the bottom of many of the tiles. He took some photos and sent them to us. We asked Ann Sacks about the tile issue, and they said that it should not happen if the tile is installed correctly. We had the same tile (but 1 X 2 size) installed in our master bathroom, and we see the black lines all over it now that it is grouted. We are going to use a different tile installer for our kitchen, but we are now assuming the black lines might be inevitable. We are wondering if we should consider different tile: not sure if we can even get a refund. Whew.

I am attaching a photo of how the tile install looked at the other client's house. For those of you familiar with tile, can you envision a way this result could be avoided? We would love some input.

Thanks so much!

Sara

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