Who investigates a delayed package? The sender?

11 years ago

I bought a used lens from a private seller on Amazon. It was shipped on Tuesday last week and estimated to arrive on Friday, but didn't. Nor did it show up on Saturday or today.

Tracking info said it left the last stop before my Post Office on Friday at 5:00 a.m. That's the last record they have of it. The USPS still states the estimated delivery date is January 23. That makes no sense, but Amazon makes even less sense: They changed the estimated delivery date to February 10!

I talked to my Postmaster this morning. She didn't sound interested in looking into the shipment. I'll try again tomorrow, but maybe it's possible the sender has to be the one to investigate. I don't know if he insured it or not. Priority Mail includes automatic insurance, but I think it has a $100 limit.

I hope he packed it well. I envision it getting banged around the state. :-(

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Comments (12)

party_music50
11 years ago
I'd contact Amazon -- there was a reason they changed your estimated delivery date.
alisande
Original Author
11 years ago
Now they've changed it again, estimating delivery between January 26 and February 10. I have the feeling they may think the weather is interfering with mail delivery. But that hasn't been the case in this area. One of my other orders has been delayed due to weather conditions out west.

I'll initiate a phone conversation with Amazon tomorrow, although it's hard to imagine they know about a USPS-tracked package than the USPS does. Still, I could be wrong, and at the very least it'll be another piece of information.

If the package left the distribution facility at 5:00 a.m., which I assume it did, it should have reached my PO later that day. It's possible it got there, but was never scanned in. Well, I'll see what I can find out tomorrow.
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lucillle
11 years ago
If you have not registered online with the USPS, it does not take a lot of time to do so. Once done, you can avoid the legwork or trying to contact either the seller or your local post office by initiating a claim online. The claims process forces cooperation without any additional effort on your part because it is a timed process and ends up with a payout to you if the package isn't found and delivered.

Here is a link that might be useful: USPS online claims
cat_ky
11 years ago
Alisande, I have the same thing going on here with the USPS tracking. My package is also from Amazon. I had no results when I contacted the post office yesterday either. My delivery dates were changed yesterday, to between Monday the 26th, and Thursday the 29th. It should have been here last Friday. This is not the first time, I have had the same problem with USPS and their tracking either. In my case, they didnt change the tracking on the website until after my mail had already been delivered, so I am hoping it will come today,
chessey24
11 years ago
I had something similar happen although I could see it on tracking - pkg got to within one stop of my post office and went off in a different direction - took about 4 days for it to make it's way back to my PO. I think it was from Amazon also. I miss the days when they shipped straight UPS and didn't involve the PO at all. On the other hand over Christmas, I had pkgs turn up within 36 hours of being ordered. Makes no sense.
party_music50
11 years ago
ah -- I'll bet it is due to the storm in the NE. Roads have been closed and I'm sure many flights had to be canceled.
alisande
Original Author
11 years ago
We didn't have any bad weather last week, so I can't blame a storm.

But good news--the package arrived today. I hope Cat_ky can report the same thing. The not-so-good news is that the lens was banging around in the box, totally unprotected. It was the worst packing job I've ever seen. The cap on the back of the lens--which screws on--was separated from the lens.

Not only do I wonder about any damage to the inside of the lens, but I wonder about the seller's description of the lens. S/he said the lens was in excellent condition, lightly used, but anyone who knows anything about cameras would never have packed a lens that way.
party_music50
11 years ago
sigh. I've experienced a few problems due to poor packaging at Amazon lately, but never through a private seller. Good luck with this!
phoggie
11 years ago
I had this problem at Christmas.....it sat 4 days in our local post office before they delivered it....only a few blocks.....UGH!
cat_ky
11 years ago
Yes, my package did arrive today. In fact, since it was an crewel picture project, I have already started it. Thanks for asking. I am sorry yours wasnt packed well. I hope all is ok with it, once you try it out.
phoggie
11 years ago
I had this problem at Christmas.....it sat 4 days in our local post office before they delivered it....only a few blocks.....UGH!
alisande
Original Author
11 years ago
I returned the lens this morning. The seller was very nice about it, and agreed to give me a full refund, including my shipping cost. I hope when she sees how I packed it she'll use similar protection when shipping her next fragile item.

Who investigates a delayed package? The sender?

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Who investigates a delayed package? The sender?

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alisandeOriginal Author

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