Do You Take the Time to Register a Complaint? And a Compliment?

12 years ago

I try very hard to do both. And one of each is going in the mail today. Yes, I did it the old fashioned way this time.

My rheumatologist's office is getting a long overdue complaint. They are usually pretty good but there is one gal there that is a real slouch. For 4 years I have tolerated her but I was lied to this time and am furious. She is the one that handles prior authorizations for the insurance companies and so when it pops up as needed the pharmacy cannot fulfill the Rx. She has had one to do for me for a month, I'm now out of medicine. She told me she had no record of anyone requesting it, I have the records showing when it was requested.

I had what could have been an ugly situation at Verizon when I bought my iPad, but the gal that I was working with was a delight. She was so helpful and so good at her job that there was no way I would have walked out and stiffed her on the sale. A letter of commendation is on it's way to her boss.

Do take the time to send in a compliment or a complaint?

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Comments (9)

SunnyDJ
12 years ago
I do both and make sure those compliments go out.....I had a problem with our local KMart and got good results...They had 4 boxes of cereal for $10.00 and when the receipt printed out, it would have a coupon for a free gallon of milk...I picked up the cereal, the ones on the shelf with the special prices but when it scanned, it came up regular price...They called a gal who in turn said, "that's the wrong size", didn't say, I'll replace it, sorry....So, I didn't buy but came home and wrote the main office....I did get a call from the manager at KMart, saying the girl was wrong, should have done more, she put the 4 boxes aside, plus the milk and was issuing a $10.00 gift card...when I went into the store, I was able to talk with her and they couldn't have been nicer and I did get my "bargain"...As soon as I got home, I whipped off a very nice compliment to the main office.....
I do believe in letting them know if something is wrong but also when somethng is good.....
matti5
12 years ago
Yes! Often times I get a response back thanking me for taking the time to do so.

I think it's important for management to know how their employees are doing, good and bad. I am a retired restaurant owner and I valued the feedback from my customers. I always tried to be aware of what my employees were doing, but I also can't be with them entire time either.

I'm glad you complained to your doctor's office, what she is doing can be not only serious, but deadly. My mom was out of meds due to a similar situation and she ended up in the emergency because of blood pressure problems.
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I have to admit I haven't emailed a compliment and only one complaint. I do, however usually try to give a compliment to a manager for outstanding performance. I know it was always a day brightener for me (and my employees when I'd tell them about it) whenever I'd receive a compliment from a happy customer. Recently went to Red Robin for the first time, for lunch with a friend. Excellent food, outstanding service. The manager on duty was so pleased to hear it, and it always makes me feel good to give a sincere compliment. I also made a point of telling the waitress that she was fantastic. And it was her 2nd or 3rd day out of training. I expect good service anywhere I go but these days it's a rare treat to receive outstanding service and outstanding food at the same time. I do need to get better at complaining when things are bad. Not to complain all the time, but nobody should put up with bad product or bad service.
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marie_ndcal
12 years ago
I too write letters. Capitol One got one because of the "violence" by the Vikings, but I tried to be positive, and it worked
So did Subway. I did not like the sandwich yanked out of a person's hand--they changed.
Right now I am thoroughly disgusted with a beauty salon--franchised one in most malls--women at our local look like slobs, hair ever which way, tattoos, wearing crappy shoes, and as soon as they finish they run in back until someone else come. NO manager, and complete lack of respect to their clients unless you do what they want you to do. There has been many complaints, but the main office could care less.
ravencajun Zone 8b TX
12 years ago
I try to and I am doing one today. I purchased one of the excellent otterbox cases for my husbands cell phone when we got our new smart phones in June. That case is about the best you can get and it came with a holster that clips onto the belt so he can wear it on his hip. They are not cheap it cost over $50. Last night his holster just fell off his belt, the plastic pin that holds the clipper thing onto the holster had sheared off and there was no way to fix it. He was really upset because he hates to carry things in his pocket and this is a big phone.
I called their customer service number today, after a very short wait I spoke to a very nice young lady, told her what had happened and she said oh no well lets get him a new one out right away! I did not have to prove anything just give her my address and she immediately put an order out for a replacement.

That kind of customer service will get much praise from me and I will most definitely recommend them highly. I would recommend the otterbox cases anyway they are such great products.
I like to let them know when I have great service as well as when it is poor. In fact I think I do more for great service in compliments than I do complaints.

So if anyone is looking for a protective case for their phone consider otterbox! LOL
OtterBox

oh they also have cases for ipad and some tablets I did not know that!!
gazania_gw
12 years ago
Yes, I have complained and commended. My most recent complaint involved a local Medical Supplies outfit that I contacted for service on my handicapped scooter. From my initial call it took 7 weeks and 9 more calls to get their attention. In the end, they did finally get the part I needed and my DH picked it up and did the repair himself, which is a nono according to the manufacturer of the scooter. (Liabilities you know) My method of complaining was to try to speak on the phone with the supervisor of their service department. Three times I was promised a call back, which didn't happen. So I applied for a job as service manager by filling out their online application. I stated that I was proficient in rudeness, misleading, lying and very capable of loosing orders or just messing them up if need be so I felt that I would fit in very well with their team. Would you believe that I didn't get the job! Can't imagine why.
Jasdip
12 years ago
LOL Gazania!! Good for you!!!!

The center washer broke on one of my food processor blades. I called customer service, thinking I would buy a new blade.

She immediately offered to send me a new blade, no receipt required. 2 days later I had my new blade. She had sent me a confirmation receipt.

I immediately wrote to her praising her and the company.
kathi_mdgd
12 years ago
I bought a new iron recently,it's a sunbeam and a very good iron `~~BUT~~~and you knew there'd be a but,it was very hard to tell when the water tank was full ,so i always ended up over filling it and making a mess on my ironing board.

The problem with this iron is that the water tank is a darker shade of blue and you really can't see the fill lines.So i emailed them,gave them all that info and they were very nice about it and told me they would send me a cup for it,that holds the right amount of water.I received it in 3 or4 days.

My question is and was why didn't they include that in the box originally.Of course the person didn't know,nor did i expect her to,just wanted to point that out.We were both nice to each other.

I'm very good at stuff like this,i'll call and compliment you,but i'll also call and complain if the need arises.We have to do that,otherwise,how will the companies know.
kathi
Lily316
12 years ago
I do complain usually using the 800 number on the product. Last week it was canned cat food which three of the four of my cats sniffed and walked away. Something was up . They sent me coupons for 6 free cans. I do compliment as well,. I called a local restaurant and told them one of their servers(by name) was excellent and we like her so much , we ask for her.
jennmonkey
12 years ago
I don't usually complain but I've sent in compliments when I've gotten exemplary service. I sent a card to a nurse recently who worked on a geriatric psychiatric ward that I had to deal with for one of my clients. The hospital was trying to release her under really bad circumstances and there was nothing I could do about it and he happened to have come on shift (which wasn't even his regular shift) as they were planning to send her home and stepped in and saved the day. He was amazing so I sent him a card telling him that and thanking him for his help.

Do You Take the Time to Register a Complaint? And a Compliment?

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SunnyDJ

matti5

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