When I moved in August dealing with Verizon almost caused me to pull my hair out. They would schedule something and when it didn't happen, I'd call back and they'd say they had no record of it. This happened several times!! I finally canceled my Verizon service completely.

You won't believe....

Called around 8--they promised the FIOS INSTALLER WOULD BE HERE BY 9!!!!!! but there is no repair order.

Told the guy he'd better stop the FIos installer, because if he shows up, I'm filing a slamming complaint--that's a $1000/day fine (my husband works for a utilty company, so I know the terms and issues). Did get him to admit that a lot of customers are having the same problem--someone's ordering FIOs that they didn't ask for.

And now? Well, my phone's supposed to be fixed tomorrow morning between 8-12. Right--will believe that when I see it.

(reaching for my hair as soon as I stop typing--LOL).

Azzalea, a few years ago I moved my office and when I did I changed my phone carrier to Verizon. What a huge mistake. I never got a bill because they had the address incorrect, and would not/could not take payment from me over the phone nor change the address because I didn't have the account number. Guess where the account number was? IN THE BILL THAT THEY WERE SENDING TO THE WRONG ADDRESS. What a disaster, they disconnected my service for non-payment twice. I was beyond furious. the PUC got an earful from me and I switched away from them as soon as I could.

Good Luck!

I feel for you Azzalea! We had V for 17 years for cell phones. I had so much trouble with them the last 6 months in costomer service, that we went to what was then Cingular, now ATT. Six months after that, mom wanted a smaller phone than the "brick" she carried around. I called V 3 times to see if she could keep her $29.95/month plan and still get a new, smaller phone. I called 3 times because I thought of some other question that I had forgotten the other times. They all told me we could do that, just had to go to the service center. Mom was having surgery the next day & tired easily. We get to the service center, got told NO we couldn't do that. Gave them all three names of who I had talked to, still NO. Full store heard how displeased I was with the customer service & how many people I had talked to. They were also told we would be going next door and getting a new phone with higher monthly plan just because of poor service. And we did. Walked in the door at Cingular, the employee got Mom a chair, dad & I took care of everything but her signiture, & were out of there in less than half an hour. I still get great customer service from those same employees. I may not always be happy with ATT, but I AM always happy with the employees that I deal with in that store.

Please don't pull your hair out! You won't like it if you do!

Tami

Go through the online email request for repair, you can print the order and have a copy for proof, with a phone call you have no hard proof. I always follow up a call with an online repair order and print it, and I will gladly offer to fax the supervisor a copy.
Also at DSLReports forum they have set up direct live forum with Verizon reps going through there gets very fast results.

I only have Verizon cell phone service, and was being charged for doing texting which I do not do nor have ever. I called about that and they said it was their mistake. I only have so many free min per month, but can call free after 9 p.m. and weekends on non peak hours. I pay $47 plus taxes and it seems like of lot of money for one phone and I don't hardly call anyone. It is just a personel phone for myself. My contract is over now but I still keep their service. Would I have to sign a new contract to get a cheaper rate?

Thanks

Sunshines, if your contract is over, why don't you get a prepaid phone? I think it would be cheaper for you.

Thanks, not to sound to dumb but where do you buy one? At the Verizon store. We have one here close by.

You can buy prepaid phones at Wal Mart. I have a tracfone because I need it mostly in case of emergency when away from home, costs about $10 a month and you can always buy extra minutes if needed. Google tracfone and you can get information about it.
I've had mine for about 8 years.

Hey Moe! Hey Larry!

And the current update:

Called a little before 8 to make sure they were coming out (Hm, I don't trust them?) and learned:

1st person I spoke to: Fios order is still pending. The repair person would be out this morning

2nd person: repair person picked up the job and is on his way.

3rd person: repair will be between 12 and 5???? But he explained that one of the things they do to repair phone is replace copper wire with fiber, thus--he said--the confusion with FIOS (okay, but if that's true, why did no one else explain that when I said I didn't want FIOS? and why was my repair order cancelled?)

Repair truck pulled up about 1/2 hour ago. He came in, checked something in the basement, went outside, then got in his truck and left. I still have no phone, he didn't say he was done, nor that it was fixed--nor why he was leaving. I'm hoping he'll be back. Soon. (am guessing it's maybe a pit stop? or he needs a part?)

Thanks for the info terilyn and donna37, sounds like a great deal. I will sure check out at Walmart next time.

azzalea, maybe the repair man went for lunch but that was kind of odd he didn't say anything first. Did he return yet?

Well I hope they give you a GOOD refund on your monthly service charge, Azzelea. We had an outage of phone service a couple of months ago. I did the repair order online with ATT. There were directions for us to follow to determine whether the repair would be inside (our cost) or outside (their cost). It was simple to do & it was an outside fix. They scheduled the repair sometime within the next 4 - 5 days. They had it fixed in 2 or 3 days. The best part....... a refund on our ATT bill for the WHOLE MONTH of service. I was amazed @ that.

Needless to say, I was impressed with the whole encounter. Hope yours gets fixed TODAY!

Azzalea - do you have Comcast for TV and/or internet? If so, I strongly suggest switching to the 3 in 1 Comcast service. You keep you number.
We switched a couple of years ago, and would not go back. Their internet site can give you info on missed calls on the land line, hear voice mails, set call forwarding to any number, and block unwanted telemarketers.

Well, the 'morning' guy did turn up, and eventually told me he couldn't fix it, and would have to send a different kind of repairman out. Why was I not at all surprised.

Well, finally, a little after lunch another fellow showed up. He replaced the cable from the street to the house and FINALLY, I've got phone service.

Monica--when we make the move to the country house (hopefully soon), I plan to get the 3 in 1 plan with Comcast. But with the house on the market, and hopefully a move in the near future for us, I'm just not making any major changes in anything at the moment.