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gsciencechick

Anyone have to do video games for employee training?

gsciencechick
9 years ago

MIL works in customer service call-in at a large insurance company. They are having the employees doe these video games that supposedly teach critical thinking skills, etc. They are even supposed to download them to their phones to practice. She is almost 67 years old and not that tech savvy. She can use computers to do her job (they have their own software system to log the calls, outcomes, etc.) and email, internet, but not really anything beyond that. She doesn't have cable TV, doesn't want an iPad or mini or Kindle (she likes to read) despite how many times we've offered to buy her one.

I know she is using this one called Wasabi Waiter. Apparently this is a "thing" now.

Any feedback on this would be helpful. Thanks. I don't know if there is anything we can do to reassure her. She is so frustrated by this. She has about a year left on her mortgage, so she would like to stay until the house is paid. She has worked there over 20 years, so she has good seniority and pay and good performance reviews. Leaving to take another CS job would dramatically cut her pay.

Here is a link that might be useful: Wasabi Waiter training

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