You need to get stern with them - if necessary send a registered letter to the president of the company to get their attention. Many states have a lemon law - after so many attempts at repair you're entitled to a replacement or full refund. They can't just let the warranty run out. Save all your documentation and check with the consumer affairs division of your state attorney general's office. Good luck.

I would extend your area of action to seeking help from the Dept of consumer affairs for the province, the helpline at the Toronto Star, and a registered letter to the HQ office of Bosch Canada. I would take particular pains to point out to all three the facts related regarding callcentre obfuscation and lack of suitable technical support. I would make sure to keep detailed notes especially of all at least two times weekly contacts with the callcentre from now on and consult a lawyer who deals in this area. If the appliance isn't fixed, replaced, or bought back, I would sue them in small claims.

Visiting friends yesterday, the Mrs. commented in regards to their Bosch dishwasher, "Never again." The only specific trouble of which I'm aware is that the racks are deteriorating/rusting after about three years. Other than that, one thing they don't like is the racks are not conducive to easy loading.

I feel for you. I went through something similar with Bosch. I knew within 1 week of having my range there was a problem.Mine was a real lemon. I purchased mine last November and finally got rid of it the end of April through a buyback. Needless to say that experience has turned me away from Bosch.

I have pages of documentation and spent hours on the phone with customer service. It's amazing all of their supervisors are always in a meeting and will get back to you.

I do have the address of the president and CEO. I finally got things going when I mentioned to customer service that I sent a letter to him. Hope this helps. I did send it with a signature required and return receipt.

Franz Bosshard
6551 McFadden Ave
Huntington Beach CA 92649

I don't think posting Franz's info is going to do anyone any good. Franz is somewhere in the Bahamas playing golf and could give a crap about yours or my Bosch dishwasher once it is out of warranty. Customers need to address their warranty concerns during the warranty period. If you are having excessive service calls then you need to have Bosch extend the warranty(often manufactuers will do this) during the warranty period. There are no publically traded appliance companies that are going to help out a customer outside the warranty period. Legally they are not contractually obligated to do anything...unfortunatley public companies are not thinking 3 years in advance(if they make you happy this time you will buy their product in the future) they are all about the current quarter..if Franz does not perform this quarter he won't be here in 3 years when you are buying your next appliance.

Did you buy from a local shop? Are they trying to help in any way?

mschuma - the OP's range is less than a year old - it's still under warranty

I've been on hold with Bosch forever, too, with a washing machine problem. The problem took months to resolve, but it finally did. I was lucky because the washing machine had a 5-year warranty (they don't do that anymore) and the problem started at about 4 years and 9 months. I got the whole motor replaced. I think it was a good machine for the money and wouldn't necessarily avoid buying Bosch in the future because of my situation. But reading this, I realize their customer service has a real problem.

I hope you get it resolved soon.

So sorry to hear this. I have had a Bosch range (30 in.) for about 5 yrs. without a single problem. Best of luck to you getting it resolved.

Thank you for your responses. It is so reassuring to have that support. I will write to the company CEO when this is all over and will print out all your comments for his edification! Thank you for the address,Tracey's.
I went over the warranty terms with great care yesterday (after the most recent customer sevice rep kept asking me whether I had read the warranty, presumably suggesting that I should not be bothering him with questions about the warranty). The salient points appear to be:

1. There is a 365 day warranty (beware leap years!)

2. Starting on the date of purchase (I am not sure what that date is. Is it the date of delivery? Or the date of payment or financing arrangements being made? Or the date the order is placed?)

3. There is no extension "for any reason whatsoever" of this warranty (i.e. if the problem arises on day 364 and the repair hasn't been made by day 365, you are out of luck.)

4. Replacement parts don't get a warranty extension either.

5. There is no warranty at all for a range which is sold as a store display or is sold "as is".

6. The warranty is automatically void if anyone other than an authorized service provider works on the range. Noone else is even permitted to explore "the appliance's inner workings."

CAVEAT EMPTOR. Don't buy til you've studied the warranty

When a warranty starts depends on the manufacturer. Some start it on date of purchase (day you order and pay for it), some start it when it's actually delivered, and some start it when you have it installed - but you need to notify them of that and have some kind of documentation.

I am a Canadien and have bought several Bosch Appliancies from a USA dealer. I now want to buy a certain Bosch dishwasher and i am told they now cannot sell to a Canadien.
That is discrimination i guess that some Germans still haven't learnt what that is even after WW2.
And people you would not believe the stories from Bosch Canada even. As a Canadien i am now resolved never to by Canadien again!!!! Nevermind just Bosch.