Thanks, Raven. I'm sure he's behind on lots of stuff. Early in 2009, I had him change his update settings to notify him of updates, but not automatically download. That was to hold off on sp1 (at a time when I think I read here that folks were having trouble with it - but I didn't follow that topic, so didn't realize sp1 had become a good idea and that sp2 followed). We also set it that way bc. his computer was automatically updating and then rebooting when he was in the middle of doing other things. So this was to allow him to time his own downloads and installations. But he just never thought of it - and I didn't think I needed to keep track for him. I do keep track of his Avast, superantispyware, malwarebyte and spywareblaster. Every now and then when he's done surfing I have him leave out the laptop and go ahead and update and scan. I'll have to keep track of more than that, obviously. I got foxit reader on my ancient laptop in my office and love it. It takes so little room and does what I need quickly. Do you like pdf-xchange viewer more than foxit reader? Or does he need to use firefox to use foxit reader? I installed firefox for him - and set up tabs with the places he likes to go (did that in the summer) - but he hasn't used it. He's a bit resistant to tech changes. He balked when I got Tivo's - although he loves it now. He's a musician - and I got him Protools so he could record the music he wrote. That was over 1 1/2 years ago - and he hasn't learned it yet - he's barely scratched the surface. Last spring he bought an Imac bc. it was better for recording music. And now he's finally setting up his den and equipment. I'm hoping he'll actually learn the software this year. I'll take care of the rest for him so the only learning curve he has is Protools (certainly the most challenging of them all). But I digress. I'll check his other updates and run Secunia - I'm pretty sure I already put that on his computer last year. Thanks. Lynn.

Thank you Raven. I am using firefox and have done what you sid, but even tho adblock plus is inactive for that site and staples is whitelisted, it still does not allow me to see the product details. It gives me the same message about firefox not being able to commect to doubleclick. I also do not allow 3rd party cookies. I have been sick for a few days and haven't been on the computer until now. today, I thought maybe if I logged off, maybe it would work, so I shut down. When I logged back on, I cannot get firefox to load at all. When I go to the other user's account, I CAN get firefox. I can get anything else I've tried, except a couple of test downloads. I am on IE now, but I don't like it. I have the same staples problem with opera and IE also. I don't have any problem with the office depot site. Now I am wondering if I uninstall and reinstall firefox is the way to go. But I will wait to hear from someone here. I don't want to mess up the other user permanently. Oh yeah, I did an updated full malwarebytes scan and it came up clean. Shall I do an uninstall or does someone have another idea about getting firefox to load? Thanks to all you who are so helpful here.

I'm hoping the computer was powered down correctly before pulling the plug as that can sometimes result in registry corruption. Try a simple restart of the computer, if that fails check your connection status by Right clicking the small computers or computer icon in the task bar down by the clock. You should have the option to do a repair. If all else fails you may consider doing a system restore to yesterday. Click Start all Programs, accessories, system tools, in system tools chose the restore my computer. That will simply restore the registry and system files as they were before the computer was unplugged.

that link scanner has been a big problem in AVG at various times, I would try doing as one person suggested and disable that link scanner from AVG and see if that works. AVG in their FAQ in fact tells how to install AVG with out the link scanner since it causes so many problems. Frequently Asked Questions this is the reply I am referring to by ripling "I tracked my particular problem to AVG 9 , specifically the AVG Active Surf-Shield in their LinkScanner, I unticked that & all has been fine since apart from not having that particular component of AVG available to use." Of course you can always try reverting back to an earlier version of Firefox which it seems many there have done and it seems to go back to normal. do you have the no script add on in your firefox by chance? I see in some threads there may be an issue with it causing a similar problem, however the most recent update of no script supposedly fixes it. from over on BBR I found this comment "tool>options>security uncheck block reported attack sites and block reported web forgeries. restart firefox and see if that helps" There is a new release candidate of firefox that you can give a try if you want to do that, see if it makes any difference new Firefox! seems to be a problem many are trying to find a cure for and none I have seen is the end all be all fix, some things work for some not for others. Those are so difficult to dig out the root cause.