Thanks, Raven. I'm sure he's behind on lots of stuff. Early in 2009, I had him change his update settings to notify him of updates, but not automatically download. That was to hold off on sp1 (at a time when I think I read here that folks were having trouble with it - but I didn't follow that topic, so didn't realize sp1 had become a good idea and that sp2 followed). We also set it that way bc. his computer was automatically updating and then rebooting when he was in the middle of doing other things. So this was to allow him to time his own downloads and installations. But he just never thought of it - and I didn't think I needed to keep track for him. I do keep track of his Avast, superantispyware, malwarebyte and spywareblaster. Every now and then when he's done surfing I have him leave out the laptop and go ahead and update and scan. I'll have to keep track of more than that, obviously. I got foxit reader on my ancient laptop in my office and love it. It takes so little room and does what I need quickly. Do you like pdf-xchange viewer more than foxit reader? Or does he need to use firefox to use foxit reader? I installed firefox for him - and set up tabs with the places he likes to go (did that in the summer) - but he hasn't used it. He's a bit resistant to tech changes. He balked when I got Tivo's - although he loves it now. He's a musician - and I got him Protools so he could record the music he wrote. That was over 1 1/2 years ago - and he hasn't learned it yet - he's barely scratched the surface. Last spring he bought an Imac bc. it was better for recording music. And now he's finally setting up his den and equipment. I'm hoping he'll actually learn the software this year. I'll take care of the rest for him so the only learning curve he has is Protools (certainly the most challenging of them all). But I digress. I'll check his other updates and run Secunia - I'm pretty sure I already put that on his computer last year. Thanks. Lynn.

Try a simple reboot first or restart, If that does not work then; un plug the router and modem. Then plug modem in wait for 30 sec. Then plug router in. See if that helps. I can't understand how it's possible to lose a network driver on a new machine or any machine for that matter drivers just don't disappear!

If this router came your way from your internet provider, I think your best bet is to call their tech support.

Lazy- I have actually considered that- great minds! It will be my next step if the reasonable approach doesn't work out. I think when they say "can't" they mean "it's a pain and we want to shuffle it off to another department." amberm- I'm told our gas line is old, so it doesn't have the coil around the pipe which is what the scanners can sense.