What a mess I've created on my PC

13 years ago

It started out with trying to download Java JRE and Java applet, (so I could play some of the games that I had put on my computer, ie, zigsaw puzzle.) Well of course I ran into all kinds of trouble, I went to search after search help sites but only learned that there was a problem with Java and Vista Firefox. I tried to delete all files of any and all Java files (Revo Unistaller) so I could reinstall Java.(Never got that done, everywhere I look I still find them Java files in Program files, start menu.

To make a long story short as I can:

I crashed Firefox, lost the whole thing. Thanks to RC I had kept IE as she suggested) and I reinstalled FF. Of course I had to redo all my settings.

Finally got that done, but now I've lost the letters in Incredimail. The heading is there but the body of the email won't open and all previous mail is gone. I've spent hours and hours trying to follow directions on the Incredimail help site and web sites like Howto.com to recover ...never had any luck. I read the recent post on here where someone lost their emails but didn't get any where there.

I could go on and on, but that's the gist of it.

Any and all help will be very much appreciated.

I have HP, 64, Vista FF

thanks

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Comments (86)

lotodig
Original Author
13 years ago
last modified: 9 years ago
OK zep, I thank you for your time and effort. If I can get the hijackthis log file in a place that I can copy it, will it be ok if I post it for you to look at? I have gotten the update for hijackthis, 2.0.4, so maybe I can get better results.

Again, thank you so much.
zep516
13 years ago
last modified: 9 years ago
Java's advice, I think we tried that..

Here is a link that might be useful: Java
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zep516
13 years ago
last modified: 9 years ago
By all means post it, I want to see if any hints of Java are in it.

The link below is java help on the error

Here is a link that might be useful: Java workaround
lotodig
Original Author
13 years ago
last modified: 9 years ago
Got it done, got the latest version and went around the another way.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:44:42 PM, on 09/19/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\incredimail\bin\IncMail.exe
C:\Program Files (x86)\google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\EasyBloom\EasyBloom.exe
C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\hp\support\hpsysdrv.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\incredimail\bin\ImApp.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe
C:\Windows\SysWOW64\notepad.exe
C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 1\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HiJackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/nwshp?hl=en&tab=wn
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=84&bd=Pavilion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=84&bd=Pavilion&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - (18DF081C-E8AD-4283-A596-FA578C2EBDC3) - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - (3049C3E9-B461-4BC5-8870-4C09146192CA) - C:\Program Files (x86)\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - (3CA2F312-6F6E-4B53-A66E-4E65E497C8C0) - C:\Program Files (x86)\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - (AF69DE43-7D58-4638-B6FA-CE66B5AD205D) - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
O2 - BHO: WOT Helper - (C920E44A-7F78-4E64-BDD7-A57026E7FEB7) - C:\Program Files (x86)\WOT\WOT.dll
O3 - Toolbar: WOT - (71576546-354D-41c9-AAE8-31F2EC22BF0D) - C:\Program Files (x86)\WOT\WOT.dll
O3 - Toolbar: FireShot - (6E6E744E-4D20-4ce3-9A7A-26DFFFE22F68) - C:\Users\gabe\AppData\Roaming\Mozilla\Firefox\Profiles\6bic73zo.default\extensions\(0b457cAA-602d-484a-8fe7-c1d894a011ba)\library\fsaddin-0.79.dll (file missing)
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [SPIRunE] Rundll32 SPIRunE.dll,RunDLLEntry
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files (x86)\incredimail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [PlantSenseSysAgent] "C:\Program Files (x86)\EasyBloom\EasyBloom.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files (x86)\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: FastStone Capture.lnk = C:\Program Files (x86)\FastStone Capture\FSCapture.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files (x86)\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files (x86)\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files (x86)\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files (x86)\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - (0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8) - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - (0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8) - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra button: (no name) - (1606D6F9-9D3B-4aea-A025-ED5B2FD488E7) - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - (1606D6F9-9D3B-4aea-A025-ED5B2FD488E7) - C:\Program Files (x86)\ieSpell\iespell.dll
O9 - Extra button: WeatherBug - (AF6CABAB-61F9-4f12-A198-B7D41EF1CB52) - C:\Program Files (x86)\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: (02BF25D5-8C17-4B23-BC80-D3488ABDDC6B) (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: (1851174C-97BD-4217-A0CC-E908F60D5B7A) (Hewlett-Packard Online Support Services) - https://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
O16 - DPF: (3860DD98-0549-4D50-AA72-5D17D200EE10) (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
O16 - DPF: (56762DEC-6B0D-4AB4-A8AD-989993B5D08B) (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: (7530BFB8-7293-4D34-9923-61A11451AFC5) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - (F274614C-63F8-47D5-A4D1-FBDDE494F8D1) - C:\Program Files (x86)\AVG\AVG8\avgpp.dll (file missing)
O18 - Protocol: wot - (C2A44D6B-CB9F-4663-88A6-DF2F26E4D952) - C:\Program Files (x86)\WOT\WOT.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - (8C7461EF-2B13-11d2-BE35-3078302C2030) - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: ShadowExplorer Service (sesvc) - www.shadowexplorer.com - C:\Program Files (x86)\ShadowExplorer\sesvc.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O24 - Desktop Component 0: (no name) - http://vortex.accuweather.com/topix/images/header.jpg

--
End of file - 11818 bytes
zep516
13 years ago
last modified: 9 years ago
Thanks 1 more thing,

Double click the hijackthis Icon on the Desktop, Scroll down to Open the Misc Tools section Click it at the bottom. Under System tools click Open Uninstall Manager over to the right click Save List
Save it to your Desktop so you may find it, copy and paste it in your next reply..
lotodig
Original Author
13 years ago
last modified: 9 years ago
Is this one suppose to be different??

Acrobat.com
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Photoshop Elements 7.0
Adobe Reader 9.3.4
Apple Application Support
Apple Software Update
avast! Free Antivirus
Bejeweled 2 Deluxe 1.1.3.2523
Bejeweled Twist
Bejeweled Twist 1.0
Belarc Advisor 8.1
Boggle Supreme
calibre
Calibrize 2.0
CCleaner
ClipX
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite Deluxe
Desktop Icon Position Saver (64-bit)
Desktop Weather Authority
EasyBloom Companion
FastStone Capture 5.3
FastStone Image Viewer 4.1
Flower 2009
Garmin City Navigator North America NT 2010.30
Google Earth
Google Update Helper
Google Updater
Graboid Video 1.71
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Customer Feedback
HP Demo
HP Photosmart Essential
HP Recovery Manager RSS
HP Total Care Advisor
HP Update
HPAsset component for HP Active Support Library
HPSSupply
HPTCSSetup
ieSpell
ImageShack Uploader 2.2.0
IncrediMail
IncrediMail 2.0
IrfanView (remove only)
LabelPrint
LightScribe System Software 1.14.25.1
LightScribeTemplateLabeler
Malwarebytes' Anti-Malware
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Mozilla Firefox (3.6.10)
MSXML 4.0 SP2 (KB973688)
My HP Games
Notepad++
OpenOffice.org 3.2
PhotoMail Maker
PhotoMail Maker
PhotoshopdotcomInspirationBrowser
Power2Go
PowerDirector
PowerDirector
Python 2.5.2
QuickTime
RealPlayer
Revo Uninstaller 1.89
Secunia PSI
ShadowExplorer 0.4
Smart Defrag
Sound Blaster X-Fi
Spelling Dictionaries Support For Adobe Reader 9
Spybot - Search & Destroy
SpywareBlaster 4.4
SUPERAntiSpyware Free Edition
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Visual C++ 8.0 Runtime Setup Package (x64)
WD Diagnostics
Windows Installer Clean Up
Windows Live OneCare safety scanner
Windows Live OneCare safety scanner
Windows Media Player Firefox Plugin
WOT for Internet Explorer
YellowstoneCD
zep516
13 years ago
last modified: 9 years ago
Close all browser windows including this one then-----

Double click hijackthis Icon on the desktop Do a SYSTEM SCAN ONLY when the scan opens place a check mark in the entry below:

O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe" -delete

Click Fixed checked.

Close hijackthis.

Reboot the computer.

Try to reinstall Java.
lotodig
Original Author
13 years ago
last modified: 9 years ago
Carefully followed your very clear instructions but it is still a no go. Same thing-
"This software has already been installed on your computer>>>blah blah
Error 1723

Well anyway like I said, thanks for trying so hard.
zep516
13 years ago
last modified: 9 years ago
You also have 2 Anti virus programs running, Not Recommended. Did you pay for ESET NOD32 Antivirus and is it up to date? Running more then 1 Anti virus can cause all sorts of issues.

O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe

O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
***********************************************************

O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

You will need to un-install 1 of these
zep516
13 years ago
last modified: 9 years ago
Then there is this a bata version of Firefox running,
C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 1\firefox.exe

The add / remove list shows the correct version,

Mozilla Firefox (3.6.10)

Get some help here.
zep516
13 years ago
last modified: 9 years ago
My guess is that someone uninstalled Eset nod32 Anti virus, through the add / remove programs list, that's why we don't see it there or running in an 04 entry. So there is left over files running.
zep516
13 years ago
last modified: 9 years ago
Method 2: Uninstall NOD32 by NOD32 removal tool

See link

Here is a link that might be useful: remove-ESET-Nod32
ravencajun Zone 8b TX
13 years ago
last modified: 9 years ago
saw signs of AVG in there too at one point, and a lot of orphans lingering. That is really being a persistent Java problem.
mikie_gw
13 years ago
last modified: 9 years ago
error; 1723 (microsoft)

There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action [2], entry: [3], library: [4]
Perhaps try reinstalling the windows installer.

Here is a link that might be useful: http://support.microsoft.com/kb/942288
zep516
13 years ago
last modified: 9 years ago
The primary focus in getting rid of the 1723 error is to first find out whether it is a Java or Windows Installer error.

I don't think it was ever determined. The fact that we still saw Java in the log leaves me to believe there's still Java files on the pc for whatever reason, and that alone will cause the 1723 error as described on the Java site.

The next thing maybe is to run the windows installer clean up utility, that was mentioned above we never got that far. That will clean up failed installs or it claims to anyway.

More importantly once I saw the log there are several more problematic issues more serious then Java that need addressed first. Namely running the 64Bit AVG remover tool, then running the Nod23 Anti Virus tool. Then there's a beta version of Firefox 4.0 running.

Then there is this issue as reported by user then the whole computer starts flashing on and off???????

If you're going to use the windows installer approach use the windows installer clean up utility first, there's a good chance it may resolve it. But it still leaves a PC in a mess, with a lot of work to do.

My thoughts only on the matter. It's the approach I'd take.

For this user a full recovery maybe the best idea.
lotodig
Original Author
13 years ago
last modified: 9 years ago
Hello again, sorry I had to be away. I have read the postings that have been made since I was her last, and some I understand and some I don't.

So what should I do first?, try to do the windows installer clean up utility as Zep says or do a Windows installer download through the connecton that Mikie posted?

How do I correct the Fire Fox Beta issue?

Sounds pretty scary to me when a "full recovery" is mentioned as may be the best idea.

Right now I will go and do the ESET-Nod32 uninstall as per the link that zep posted above.
zep516
13 years ago
last modified: 9 years ago
Do the ESET first. Then run the AVG remover tool in link below.

See where it says 64bit, download that and run it. See link.

Look in the programs file folder for Mozilla Firefox 4.0 Beta Right click the folder and choose delete. Careful don't delete the current version 3.6.10.

Let us know how that all goes. We can try the windows installer clean- up utility last.

Here is a link that might be useful: .avg.com
lotodig
Original Author
13 years ago
last modified: 9 years ago
Zep, I did the ESET thing, on the #1 instruction I could not find any Eset, or any Nod files in the program files.

So I tried #2 instruction and it turned into some foreign language (German, Dutch?) but I got through it best I could and did the reboot. How can I tell is the Eset Nod32 is gone?

If it's not gone will the Revo uninstaller take care of it?
zep516
13 years ago
last modified: 9 years ago
Look in the program files folder for any left over Esetnod32 folders. Delete if found.

You can try Revo too.
zep516
13 years ago
last modified: 9 years ago
My Internet connection is bad tonite. If I go away that's why, we can pick up tomorrow.
lotodig
Original Author
13 years ago
last modified: 9 years ago
ok will get back with you tomorrow...

Found no more EsetNod32 anywhere, looked in revo but nothing there.

I got the AVG removal done

I found the Mozilla Firefox 4.0 Beta file in the Program file, right clicked on it , (careful to make sure it was the Beta version) and deleted it.

But then the Icon on my desktop would not open Firefox, I couldn't figure out what else to do so I went into the deleted folder and found the delete I had just done and restore it. No problem then, Firefox started right up.

I checked the Firefox version that I am using now and it is the 3.6.10. So I need to know how to make a desktop Icon from this 3.6.10 version so that I can then delete the Beta version.

I'll wait for further instructions.....Thanks
zep516
13 years ago
last modified: 9 years ago
While the Windows Installer Cleanup utility was found to a be a very useful tool by many, as it resolved installation problems, it was also recently found to damage some other components of the Windows operating system, installed on the computer.

Because of this reason, Microsoft has removed the Windows Installer Cleanup utility from its Download Center!

Run JavaRa again, double check for Java folders again delete if found. Try installing Java.
zep516
13 years ago
last modified: 9 years ago
In the start menu just look for firefox left click on it drag it to the desktop to make a short cut to the program
zep516
13 years ago
last modified: 9 years ago
The only thing left is to follow mikie advice
zep516
13 years ago
last modified: 9 years ago
It's always the last thing you try, LOL
zep516
13 years ago
last modified: 9 years ago
Could you do one thing for me.

Click > Start > Control Panel. Do you see a Java Icon there, looks like a coffee cup.
lotodig
Original Author
13 years ago
last modified: 9 years ago
It's a no go on the Java download. Same as before...1723 Error.

I'm not sure about the instructions from Mikie, should I do a reinstall? Do I have to uninstall the current files before reinstalling?

Here is what Mikie posted:

* Posted by mikie (My Page) on
Tue, Sep 21, 10 at 5:25

error; 1723 (microsoft)

There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action [2], entry: [3], library: [4]
Perhaps try reinstalling the windows installer.

Here is a link that might be useful: http://support.microsoft.com/kb/942288
lotodig
Original Author
13 years ago
last modified: 9 years ago
Zep there is not a cup of coffee but a picture of a sheet of paper, when I clicked on it it said Application Not Found with the big RED X.

At the top in the blue header it says, Explorer.EXE
zep516
13 years ago
last modified: 9 years ago
Ok

Do this for me when you get a min,

Click > Start > Click Run copy this just as it is --------> msiexec /

Now in the run box paste that (Group of letters and the /) into it and hit OK. When the next window pops up...

At the very top you will see Windows Installer. Please provide the numbers after it for instance mine reads V5.0.7600.16385

Note: Run box should be in the start menu let me know if it's not there....
zep516
13 years ago
last modified: 9 years ago
Hey if we don't get it. We sure are learning a great deal.

A number of people have asked me how to enable the old Run dialog that existed on every other version of Windows until Vista, and is still gone in Windows 7. One of the nice features of the old Run dialog was that it saved the history of what you had typed in.

see link in case

Here is a link that might be useful: enable the old Run dialog
lotodig
Original Author
13 years ago
last modified: 9 years ago
OK, I'll let you know how it goes.
lotodig
Original Author
13 years ago
last modified: 9 years ago
Here's the number : V4.5.6002.18005

By the way, the run option is not in the start menu, but I just type run in the search box and it comes right up..
zep516
13 years ago
last modified: 9 years ago
I don't see a problem with that version.

So there's no confusion delete all these Icons that look like the one below from the desktop, right click them and delete them if there.

{{gwi:1496095}}

Then
Do you have Ccleaner installed? If so open ccleaner, to the left click Registry, the blue block looking thing now scan for issues don't fix them. Tell me how many are found.
lotodig
Original Author
13 years ago
last modified: 9 years ago
Had none of those icons on my desktop

Ccleaner--did the Registry scan and I can't tell you how many there is, could be hundreds. To give you an indication, the little slide up and down bar on the side of window is very tiny.

The ones with the most listed are these:

Missing shared DLL
Unused file exte
ActiveX/com issue
installer reference
obsolete software

there are others, but these are the bulk of the results.
zep516
13 years ago
last modified: 9 years ago
Fix the selected issues, when prompted save it, then click fix all issues.

Then open Cleaner again this time use the analyze let it run then click run cleaner, hit the analyzer tab again let it run, then hit run cleaner keep doing this until "0" BYTES is shown.

Then

Clean out your temporary internet files and temp files.

Download TFC by OldTimer click Here to your desktop. Click the Save file tab, save it to the desktop. Then double click it to run it.

Double-clickTFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

Then

Using the link below click it, choose the Save file

Save it to the desktop, once it downloads look for the Icon, looks like the one above that I posted, double click and see what happens.

Going to work back later. When you click on the link below a box will open save that file to the desktop, then go look for it and double click it.

Here is a link that might be useful: winoffline_installer Java,
lotodig
Original Author
13 years ago
last modified: 9 years ago
Well hell's bell.

No can do. Same results...Error 1723
cat_ky
13 years ago
last modified: 9 years ago
Zep, do you know anything about this program. It says it should work for this problem, but since I have never heard of it, hesitate to recommend anyone else to use it.

Here is a link that might be useful: 1723 error
ravencajun Zone 8b TX
13 years ago
last modified: 9 years ago
NO NO that is a red listed WOT site do not go there or use anything on that site! Likely a rogue program.
cat_ky
13 years ago
last modified: 9 years ago
Thanks Raven, I kind of figured, that might be the case. Didnt have a lot of time here to check it out, cuz I am babysitting today.
ravencajun Zone 8b TX
13 years ago
last modified: 9 years ago
Zep have y'all tried this and do the offline installation package as listed in option 2?
Error 1723. There is a problem with this Windows installer package.
What is the offline method for downloading and installing Java for a Windows computer?
I have seen a few responses that using that offline method has worked. Of course do not install any of the extra 3rd party junk, Might even try doing the actual install part in safe mode once it has been downloaded as per the directions.

also I think the poster GreatCapuchin on this link may have the right idea in doing a registry edit for this.
ERROR 1723 scroll on down to the post by that user.
lotodig
Original Author
13 years ago
last modified: 9 years ago
RC, yes we tried the offline download method. We have done a lot of other adjustments since then, including deleting (fixing) a ton of stuff out of the Ccleaner registry, so it may be effective now.

Not sure of course what Zep will want to do with the GreatCapuchin info that you pointed out. It makes as much sense as anything else I have seen and over the last week I have seen a ton of it.
zep516
13 years ago
last modified: 9 years ago
I saw that link Great Caption, but wanted to hold off. I don't see a clear set of instructions to navigate the registry and instruct the user unless I read it wrong.

If I had the problem I'd open each key:
HKEY CLASS ROOT
HKEY CURRENT USER
HKEY USERS
KHEY CONFIG

Then click Software look for Java and remove key.

I can't give those instructions because I have never done it.

Unless you see a clear set of instructions there raven.
Let me look a little closer tomorrow at it.
ravencajun Zone 8b TX
13 years ago
last modified: 9 years ago
Zep I am not sure but in this link it discusses the registry keys which I think (repeat think) would be the same ones involved for this problem. I hear ya because I have not done it either and I am not a big fan of messing with the registry either.
After uninstalling Java,

I was actually curious if the offline method had been tried using safe mode and if that made any difference at all.
zep516
13 years ago
last modified: 9 years ago
You could try installing java in Safe Mode, problem with that is the Windows Installer is not available in safe mode, so then you would most likely get yet anther windows installer error, and really start to get side tracked.

That being said at this point anything is worth a try!
zep516
13 years ago
last modified: 9 years ago
I saw the link. It does not mention the fix is meant for Vista, and talks about specific versions 1.4, 1.3. And it goes on to say or talk about being able to see the Java Icon in the control panel. I had this user check for that and from what lotodog said "there is no Java Icon in the controlpanel" , that leaves me to believe that java is uninstalled. I think it's still a windows registry issue though, just don't know where.

I have seen the issue before not the same error but a situation where Java could not be installed on my home forum, I did not work the topic but watched it the final thing was a reinstall or recovery.

I think at this time it's best to have lotodig seek outside help. Someone that can actually see the computer and make a better determination on how to proceed.
mikie_gw
13 years ago
last modified: 9 years ago
For java install .. seems like lots of work.

Think if I was in your shoes I might run check disk scan, to make sure some date or filename hasnt gone hay-wire,,... I'd run SFC..... then probably would do an search ..advanced, hidden & system files on my drive letter for Java .. then follow with a search for Sun.

Kinda verify what you're deleting by looking in the folders first but but start deleting Java and Sun folders.

Even after most uninstalls there still left overs stuff ... a quick search here in vista;
"C:\Users\mike\AppData\LocalLow\Sun"
C:\Program Files\Common Files\Java
C:\Program Files\Java
C:\Program Data\Sun
plus a few java files in windows\system32

I probably look thru the registry too, carefully after letting ccleaner have a go.

Then if it doesnt install.. wait till tomorrow to think about it.
mikie_gw
13 years ago
last modified: 9 years ago
Here's a link to a screen capt that revo pro uninstalls.. black bold item. Vista 32 current java ...

Here is a link that might be useful:
lotodig
Original Author
13 years ago
last modified: 9 years ago
Hello again nice people, I have a question.

Since Zep has led me through so many steps and has helped me clean up some of the junk on my computer my question is this.

What will the results be if I can find no way to get Java downloaded? Is it absolutely necessary that Java be on the computer for things to work right. I see no results from NOT having it, other than not being to play some games, I play most any game I want without any trouble, most of them very graphic.

I still need to delete the Firefox Beta version and keep the right version, but I've got to straightened out the shortcut Icons on my desktop, they're both intertwined.

Other than that I don't seem to be having any problems. I don't know if there is something else on the Hijack list that needs to be addressed, Zep didn't say so I assume that there is not.

I did get the problem with Incredimail straightened out. That also was a register error.

After today I am headed for hopefully a wonderful trip to Yellowstone National Park. I will check on this thread as soon as I get back to see what you think about leaving well enough alone.

Thanks again for your time and sharing your knowledge.
lotodig
Original Author
13 years ago
last modified: 9 years ago
Mikie, I'm afraid that your tech knowledge is way way over my head, especially your last post. But thanks anyway.
mike_kaiser_gw
13 years ago
last modified: 9 years ago
Backup critical data, format drive, reinstall O/S. Hells bells, 85 messages and nothing is fixed. Sometimes it's just better to start from scratch.

What a mess I've created on my PC

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