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schmede

Advice on Major Tile Mistake

schmede
14 years ago

I have been agonizing over what to do for tile for a year. I finally decided to lay out the money for handmade ceramic tile. It was not cheap. I ordered it, waited 8 weeks, and when it came I realized that instead of putting in the order as sqaure feet the company put it in as per piece. That means they made all the bullnose tile but only a fraction of the field tile. The company wants to fix it by remaking the field tile.

My concern is: This is all handmade tile and there are variations in glaze from batch to batch. Since I have all the bullnose from batch one and if they ship me all the field pieces from batch two, there will be a noticeable difference in the glaze. It will look like I have a weird border.

I hate being difficult but I told them I would only be happy with the whole order being remade. Is that unreasonable? What would you do?

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