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Customer Reviews - Best Buy

15 years ago

When purchasing electornics we rely on consumer and store customer reviews for a broader view of the product's functionality and durability, in addition to specs. When we purchased a laptop from Best Buy that was defective, we returned it and received a replacement. We decided to accept the replacement b/c the customer reviews for this product averaged 4.2 out of 5.0. The second laptop was also defective (DVD drive died at 2 weeks, among other issues) and submitted a review to Best Buy saying the model was not well built. It wasn't a rant, just stated what our experience was. Best Buy (which reviews all reviews before posting) did not post the review but posted other 4 star reviews dated after ours. Best Buy says they "sometimes" don't post reviews but won't specify what would cause them to reject a review. Best Buy also didn't post less than glowing reviews that two different neighbors attempted to post in the last year.

I spoke with a salesman at Best Buy after the DVD player died and he said that several of that particular model had been being returned as defective. Unfortunately, for us the DVD player died on the 15th day after purchase so it couldn't be returned. We are now going through the process of having the DVD player, keyboard and another internal hardware glitch repaired by the manufacturer.

Perhaps we are are the only people who really believed the store review site was unedited and truly a representation of customers reviews but if not, we wanted to let others know, too.

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