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tami_ohio

Slow computer and lots of stuff running in the background

16 years ago

I hope someone can help, at least a little. You always have been great in the past. I am using a compaq laptop with windows xp (if you need more info and will tell me where to find it, I will gladly provide it!). It's a couple of years old. It has slowed down greatly in the last 3-4 months. DS has had to use it for some college courses he took, but as far as I know, didn't download any programs while doing so. The only thing I have downloaded, which did slow it down some & I expected it to, was Embird, for my embroidery machine so I can convert designs from cd's to the special card the machine takes. These are the programs the computer says are running in the background. I also get a little window popping up in the lower right corner saying my virtual memory is low.

I will list Image Name, User name, CPU as the task manager has listed them.

wmiprvse.exe system 00

alg.exe Local Service 00

wuauclt.exe system 00

Super Anti Spyware Me 00

google tool bar not.... Me 00

msmsgs.exe Me 00

symlcsvc.exe System 00

CCSVCHST.EXE Me 00

realsched.exe Me 00

explorer.exe Me 00

svchost.exe Local Service 00

AluSchedulerSvc... System 00

ati2evxx.ee System 00

MotiveSB.exe Me 00

svchost.exe Network System 00

qttask.exe me 00

hpqmiex.exe system 00

iexplore.exe me 00

jusched.exe me 00

svchost.exe system 00

svchost.exe system 00

svchost.exe network system 00

svchost.exe system 00

svchost.exe system 00

ati2evxx.exe system 00

eabservr.exe me 00

lsass.exe system 00

services.exe system 00

svchost.exe system 00

winlogon.exe system 00

taskmgr.exe me 00

csrss.exe system 00

snmp.exe system 00

smss.exe system 00

svchost.exe local service 00

spoolsv.exe system 00

CCSVCHST.EXE system 00

tcpsvce.exe system 00

QPService.exe me 00

SynTPEnh.exe me 00

LSSrvc.exe system 00

SynTPLpr.exe me 00

jqs.exe system 00

hpqimzone.exe me 00

System system 00

System Idle Process system 99

The memory usage on alot of these are tremendous! Some keep changing while I write them down.

I have tried to google them to see what they do, and what I can do with them, but I understand none of it. My eyes are crossing! I have run my Norton antivirus with updates, I have run my spyware. I thought it might be all the photos I had stored. I downloaded them to dvd and external hard drive (did full back up)and deleted most of the photos, did a disk defrag. nothing has helped. I really hope you can.

Tami

ps, when I typed the list, I had more spaces between the image name, user name, and CPU. I hope you can read this the way it shows here.

Comments (34)

  • 16 years ago
    last modified: 11 years ago

    Click Here to download HJTInstall.exe
    Save HJTInstall.exe to your desktop.
    Â Doubleclick on the HJTInstall.exe icon on your desktop.
    Â By default it will install to C:\Program Files\Trend Micro\HijackThis .
    Â Click on Install.
    Â It will create a HijackThis icon on the desktop.
    Â Once installed, it will launch Hijackthis.
    Â Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    Â Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log (no attachments) into your next post.
    DO NOT use the AnalyzeThis button, its findings are dangerous if misinterpreted.
    DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System.

  • 16 years ago
    last modified: 11 years ago

    Zp516, here you go, and thanks!

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:20:49 PM, on 6/20/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\tcpsvcs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\ALLTEL~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\ALLTEL DSL Check-up Center\bin\mpbtn.exe
    C:\Program Files\Java\jre6\bin\jucheck.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=presario&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/
    http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/
    http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;
    R3 - URLSearchHook: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - (02478D38-C3F9-4efb-9B51-7695ECA05670) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - (06849E9F-C8D7-4D59-B87D-784B7D6BE0B3) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - (3049C3E9-B461-4BC5-8870-4C09146192CA) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: NCO 2.0 IE BHO - (602ADB0E-4AFF-4217-8AA1-95DAC4DFA408) - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - (6D53EC84-6AAE-4787-AEEE-F4628F01010C) - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - (761497BB-D6F0-462C-B6EB-D4DAF1D92D43) - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: PeoplePal Toolbar - (A8FB8EB3-183B-4598-924D-86F0E5E37085) - c:\program files\peoplepc\toolbar\PPCToolbar.dll (file missing)
    O2 - BHO: Google Toolbar Helper - (AA58ED58-01DD-4d91-8333-CF10577473F7) - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - (AF69DE43-7D58-4638-B6FA-CE66B5AD205D) - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - (C84D72FE-E17D-4195-BB24-76C02E2E7C4E) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SingleInstance Class - (FDAD4DA1-61A2-4FD8-9C17-86F7AC245081) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O3 - Toolbar: PeoplePal Toolbar - (A8FB8EB3-183B-4598-924D-86F0E5E37085) - c:\program files\peoplepc\toolbar\PPCToolbar.dll (file missing)
    O3 - Toolbar: Show Norton Toolbar - (7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA) - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
    O3 - Toolbar: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Google Toolbar - (2318C2B1-4965-11d4-9B18-009027A5CD4F) - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ALLTEL~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Windstream Broadband Check-up Center.lnk = C:\Program Files\ALLTEL DSL Check-up Center\bin\matcli.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - (92780B25-18CC-41C8-B9BE-3C9C571A8263) - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=presario&pf=laptop
    O16 - DPF: (6A344D34-5231-452A-8A57-D064AC9B7862) (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O18 - Filter: x-sdch - (B1759355-3EEC-4C1E-B0F1-B719FE26E377) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

    --
    End of file - 10419 bytes

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  • 16 years ago
    last modified: 11 years ago

    Then do this.

    Double click the hijackthis Iconon the Desktop, Scroll down to Open the Misc Tools section" Click it at the bottom under System tools click "Open Uninstall Manager" over to the right click "Save List" Save it to your Desktop so you may find it, copy and paste it in your next reply..

  • 16 years ago
    last modified: 11 years ago

    Right click Mycomputer Icon on the desktop or in the start menu now choose properties, tell me how much ram(Memory) is reported and processor information too...

    Close My Computer, now double click it, hold mouse over local disk a window will pop up--please provide that information as well.

  • 16 years ago
    last modified: 11 years ago

    Adobe Flash Player 10 ActiveX
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    ccCommon
    Component Framework
    Conexant AC-Link Audio
    Customer Experience Enhancement
    Data Fax SoftModem with SmartCP
    DeductionPro 2007
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    Family Tree Maker 2006
    Family Tree Maker 8.0
    Flip Words from Hewlett-Packard Laptops (remove only)
    Garmin WebUpdater
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    HijackThis 2.0.2
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows XP (KB952287)
    HP DVD Play 2.0
    HP Help and Support
    HP Imaging Device Functions 6.0
    HP Photosmart Premier Software 6.0
    HP Rhapsody
    HP Software Update
    HP User Guides 0024
    HP User Guides--System Recovery
    Insaniquarium Deluxe from Hewlett-Packard Laptops (remove only)
    IrfanView (remove only)
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 11
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    Lemonade Tycoon 2 from Hewlett-Packard Laptops (remove only)
    Lexibox Deluxe from Hewlett-Packard Laptops (remove only)
    LiveUpdate (Symantec Corporation)
    LiveUpdate (Symantec Corporation)
    LiveUpdate Notice (Symantec Corporation)
    Mah Jong Quest from Hewlett-Packard Laptops (remove only)
    MapSource - US Topo v3.02
    Micrografx Designer 6.0
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft Money 2006
    Microsoft Office Professional Edition 2003
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Web Publishing Wizard 1.52
    Microsoft Works
    MSN
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    muvee autoProducer 4.5
    Netscape Browser (remove only)
    Norton AntiVirus
    Norton AntiVirus Help
    Norton Confidential Core
    Norton Internet Security
    Norton Internet Security (Symantec Corporation)
    Norton Protection Center
    Oasis from Hewlett-Packard Laptops (remove only)
    Office 2003 Trial Assistant
    OLYMPUS CAMEDIA Master 4.1
    OLYMPUS Master
    Pdf995 (installed by TaxCut)
    PdfEdit995 (installed by TaxCut)
    Photo Viewer
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    Polar Golfer from Hewlett-Packard Laptops (remove only)
    proDAD Heroglyph 1.0
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    Quick Launch Buttons 5.20 F2
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    Security Update for Step By Step Interactive Training (KB898458)
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    Security Update for Windows XP (KB951376-v2)
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    Security Update for Windows XP (KB963027)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969897)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB970238)
    Shockwave
    Slingo Deluxe from Hewlett-Packard Laptops (remove only)
    Slyder from Hewlett-Packard Laptops (remove only)
    SmartSound Quicktracks Plugin
    Snowboard SuperJam
    Sonic Audio Module
    Sonic Copy Module
    Sonic Data Module
    Sonic Express Labeler
    Sonic MyDVD Plus
    Sonic Update Manager
    SPBBC 32bit
    Special Internet Offers
    Studio 9
    Studio 9 Content CD/DVD
    Super Granny from Hewlett-Packard Laptops (remove only)
    SUPERAntiSpyware Free Edition
    Synaptics Pointing Device Driver
    TaxCut Ohio 2007
    TaxCut Ohio 2008
    TaxCut Premium + State + Efile 2008
    TaxCut Premium + State 2007
    TaxCut Premium 2006
    Texas Instruments PCIxx21/x515/xx12 drivers.
    The Print Shop 20
    TourSetup
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Winamp
    Windows Driver Package - (mr7910) Image (08/08/2006 1.4.0.0)
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 10
    Windows XP Service Pack 3
    Windstream Broadband Check-up Center
    Wireless Home Network Setup
    Yahoo! Messenger
    Yahoo! Toolbar

  • 16 years ago
    last modified: 11 years ago

    Please download Malwarebytes' Anti-Malware to your desktop. Click here
    Double Click mbam-setup.exe to install the application.
    Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    If an update is found, it will download and install the latest version.
    Once the program has loaded, select "Perform Full Scan", then click Scan.
    The scan may take some time to finish,so please be patient.
    When the scan is complete, click OK, then Show Results to view the results.
    Make sure that everything is checked, and click Remove Selected.
    When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

  • 16 years ago
    last modified: 11 years ago

    System
    XP Home
    Version 2002
    SP3

    HP
    AMD Turion 64 mobile
    Technology ML-32
    a.79 ghz
    896 MB of RAM

    Free Space 52.2 GB
    Total Size 85.5 GB

  • 16 years ago
    last modified: 11 years ago

    Thank you not use to the quick response run the Malwarebytes program now. It will take time to review the information.

    Wuld you consader getting rid of Norton an installing a free Anti Virus called Avast?

    We will gt to that later

  • 16 years ago
    last modified: 11 years ago

    Malwarebytes' Anti-Malware 1.38
    Database version: 2317
    Windows 5.1.2600 Service Pack 3

    6/20/2009 6:05:09 PM
    mbam-log-2009-06-20 (18-05-09).txt

    Scan type: Full Scan (C:\:D:\:)
    Objects scanned: 226828
    Time elapsed: 1 hour(s), 12 minute(s), 29 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 2
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    What's next, please?

    Tami

  • 16 years ago
    last modified: 11 years ago

    Good there on Malwarebytes,

    Hi
    IMPORTANT Close all browser windows only have HJT open DO A SYSTEM SCAN ONLY THEN place a check in the following entries:

    O2 - BHO: Adobe PDF Reader Link Helper - (06849E9F-C8D7-4D59-B87D-784B7D6BE0B3) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

    O2 - BHO: PeoplePal Toolbar - (A8FB8EB3-183B-4598-924D-86F0E5E37085) - c:\program files\peoplepc\toolbar\PPCToolbar.dll (file missing)

    O3 - Toolbar: PeoplePal Toolbar - (A8FB8EB3-183B-4598-924D-86F0E5E37085) - c:\program files\peoplepc\toolbar\PPCToolbar.dll (file missing)

    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"

    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" atboottime

    O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe

    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ALLTEL~1\SMARTB~1\MotiveSB.exe

    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

    O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart

    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

    O4 - Global Startup: Windstream Broadband Check-up Center.lnk = C:\Program Files\ALLTEL DSL Check-up Center\bin\matcli.exe

    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

    Click FIXED CHECKED.

    Close HJT Program.

    Reboot the computer.
    Next:

    Remove all old versions of java by running this program JavaRA in the link below:
    CLICK HERE

    Now up date Java from link below only install Java un- check any tool bars or additional software it is second one down JRE run time, 6 update 14
    CLICK HERE

    Select lang.
    Operating system
    Download the off line one to the desk top
    Then double click it to install.
    Update adobe reader program.
    Empty recycle bin.

    Post a fresh HJT Log.

  • 16 years ago
    last modified: 11 years ago

    I will go ahead and do this, but I need to leave the house for about an hour and a half. I don't want you to have to sit here waiting for me without knowing that. Also, the last scan took over an hour. I appreciate your help and patience. I will run the scan while I am gone.

    Tami

  • 16 years ago
    last modified: 11 years ago

    Hi,

    Download ATF Cleaner by Atribune to your Desktop from link below:

    Note: Vista users must use Run As Administrator
    Under Main: Select Files to Delete choose: Select All.
    Click the Empty Selected button.
    If you use Firefox browser click Firefox at the top and choose: Select All
    Click theEmpty Selected button.
    If you would like to keep your saved passwords click No at the prompt
    If you use Opera browser click Operaat the top and choose: Select All
    Click the Empty Selected button.
    If you would like to keep your saved passwords clickat the prompt
    Click Exit on the Main menu to close the program.
    This tool may cause the computer toboot slower dont worry it will return to normal after a few reboots.

  • 16 years ago
    last modified: 11 years ago

    No problem,

    Thank you for letting me know that.

  • 16 years ago
    last modified: 11 years ago

    The window says:

    jre-6u14-windows-i586.exe 15874KB Download failed. Maximum........

    Do I need to disable Norton's firewall? And how do I update adobe reader? For a fresh HJT log, I need to do another full scan, correct?

    The computer is already running faster!

    Tami

  • 16 years ago
    last modified: 11 years ago

    yes you will need to do a full scan on hjt again,

    Update Adobe from link below just click on that page :Get Adobe

    Did you run JavaRa program first?

  • 16 years ago
    last modified: 11 years ago

    Hi,

    Have to run for a bit

    See if you can get java installed, try up- dating from Start, control panel, in there look for java looks like a coffee cup if it's there--- double click it choose update again un-check any additional items that want to install b-back

  • 16 years ago
    last modified: 11 years ago

    I've done everything you asked above, I think. Java and Adobe are installed. I did the cleaner, and ran the scan again. Here are the scan results.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:13:23 PM, on 6/20/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\tcpsvcs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=presario&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/
    http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/
    http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;
    R3 - URLSearchHook: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - (02478D38-C3F9-4efb-9B51-7695ECA05670) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHelperStub - (18DF081C-E8AD-4283-A596-FA578C2EBDC3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - (3049C3E9-B461-4BC5-8870-4C09146192CA) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: NCO 2.0 IE BHO - (602ADB0E-4AFF-4217-8AA1-95DAC4DFA408) - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - (6D53EC84-6AAE-4787-AEEE-F4628F01010C) - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
    O2 - BHO: Google Toolbar Helper - (AA58ED58-01DD-4d91-8333-CF10577473F7) - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - (AF69DE43-7D58-4638-B6FA-CE66B5AD205D) - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - (C84D72FE-E17D-4195-BB24-76C02E2E7C4E) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SingleInstance Class - (FDAD4DA1-61A2-4FD8-9C17-86F7AC245081) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O3 - Toolbar: Show Norton Toolbar - (7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA) - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
    O3 - Toolbar: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Google Toolbar - (2318C2B1-4965-11d4-9B18-009027A5CD4F) - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\RunOnce: [Uninstall Adobe Download Manager] "C:\Program Files\NOS\bin\getPlus_HelperSvc.exe" /UninstallGet1noarp
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - (92780B25-18CC-41C8-B9BE-3C9C571A8263) - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=presario&pf=laptop
    O16 - DPF: (6A344D34-5231-452A-8A57-D064AC9B7862) (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Filter: x-sdch - (B1759355-3EEC-4C1E-B0F1-B719FE26E377) - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

    --
    End of file - 8876 bytes

    Tami

  • 16 years ago
    last modified: 11 years ago

    ok i see you up dated Adobe so, get rid of this like you did before you don't have to do it now.

    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

    Just do a system scan only like you did before and check this entry click fixed check, reboot..

    There are other hp items i will not remove, other then that looks better.

    Norton is really big you can see all the 023 entries and see how many services Norton/Symantec run, So you may consider getting rid of Norton an installing a free Anti Virus program that is just as good, you would also need to install a firewall if you decided to do that, that's
    totally up to you though if you are happy with norton an the computer is running better then keep it. Norton requires a special removal procedure so don't do it yourself.

    How is Java going.

  • 16 years ago
    last modified: 11 years ago

    Ok. I've done everything listed. That includes removing the 04-HKLM for Adobe you just posted about.

    Java is installed.

    The only other thing I have a question on is my passwords. I keep having to log in here, even tho I have it checked to remember it. When I did the cleaner, you said to uncheck the clear passwords when prompted. I didn't see the prompt. Can I go back and try that again?

    Tami

  • 16 years ago
    last modified: 11 years ago

    See this link below for virtual Memory issues,

  • 16 years ago
    last modified: 11 years ago

    Sure try it again.

    How is computer running?

  • 16 years ago
    last modified: 11 years ago

    iexplore.exe is using the most virtual memory at approx. 422,312K. Since we have started fixing the above problems, I haven't had that window pop up.

  • 16 years ago
    last modified: 11 years ago

    What version of IE do you use? Looks like 6 yeah it is 6 you may also consider upgrading that to IE7 at some point IE6 is really getting old an dated.

  • 16 years ago
    last modified: 11 years ago

    When I ran it again, the prompt to save passwords still didn't come up.

    The computer is running much faster now.

    Thank you sooooooo much for your help and patience. You lead me thru the steps just the way I needed it. (I drive by land marks, too!) I did try to google some of the list, but all it did was confuse me more and make me cross eyed. I am a very visual person for learning and doing. Your help is greatly appreciated.

    Tami

  • 16 years ago
    last modified: 11 years ago

    You're welcome,

    You made it very easy indeed.....

    Not sure about password thing......

  • 16 years ago
    last modified: 11 years ago

    I thought I had upgraded to IE7 at one point. Yahoo wants me to upgrade to IE8, but after reading about it here, I was reluctant to do so. I did go to windows updates last week to see if there were any I needed to do, but after scanning it said there were none. How do I get IE 7?

  • 16 years ago
    last modified: 11 years ago

    If the only problem I now have is having to log in everytime, I can live with that!

  • 16 years ago
    last modified: 11 years ago

    IE7 DOWNLOAD SEE LINK BELOW there will be a slight learning curve it's a little different but more secure..

  • 16 years ago
    last modified: 11 years ago

    Thank you! Again! I will do it tomorrow afternoon. I've been on the computer too long to see the words clearly tonight. Thank you again for all your help.

    Tami

  • 16 years ago
    last modified: 11 years ago

    Are you typing all those screens in or is it possible to copy them? I would sure love help in cleaning my 'puter up.
    Zep would you recommend me following your instructions to clean mine up? I could take this laptop in to my desk top and follow along.

  • 16 years ago
    last modified: 11 years ago

    NO you need to start a new post call it clean my computer or something like that. First thing to do is post a hijackthis log as given in these instruction s above and we will take it from there.

  • 16 years ago
    last modified: 11 years ago

    I will work hijack this program with you, but start a new thread an or topic i will watch for it thanks.

  • 16 years ago
    last modified: 11 years ago

    Zep, looks like this is going to be time consuming..need to wait til later this evening....gotta fix hubbie's dinner. Will you be around?

  • 16 years ago
    last modified: 11 years ago

    yes i will