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marie_ndcal

Printer not printing in colors

13 years ago

HP Photosmart 3210 All-in-One, computer XP.
Finally got new cartridge of yellow, did not use printer without this, installed it and now printer will not print in all colors. Just a greenish/grey with a bit of yellow showing, no pink or dark pink.
Went to HP site, did some checking, but now really confused. this is what I found: After the warning to use official HP cartridges, and I do, it said Open the printer TOOLBOX then gave additional information. STOP (me) where do I go to find this and/or what else do I do to make it print normal.
I did print a test picture on my computer and hubby's to make sure it was the printer
Thanks
Marie

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