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Need help with Internet Explorer

17 years ago

I can't get into the Internet with my laptop. Every time I click on the Internet icon I get an error message saying IE has encountered a problem and to restart my computer. I tried getting in thru Windows Explorer and I get the same message. I have restarted a dozen times, deleted all my cookies & temp files, and still nothing.

I am a very non computer person, so please talk slowly! LOL!

Thanks in advance!

~Lynda

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Comments (6)

mikie_gw
17 years ago
It would help to know which version of Windows and which version of Internet Explorer. And the Exact wording of the error message. You can frequently search exact error message wording and instantly find a fix.

If XP you might go into 'Computer Management' and look at the 'Event Viewer' error logs. Sometimes that will show the error and supply a link to a suggested fix.
If you don't know how to access 'Computer Management' Click help off the Start Menu.

Before doing too much perhaps try going to Control Panel and Internet Options - Clear IE cache & offline files as well as clear the History too.

If you have a spyware program, you might want to run it also. One thing that can cause that IE must close message is a firewall... have you added a new firewall ? You can only have one firewall running at a time.
bunny_lover
Original Author
17 years ago
Mikie, I know I am using XP. I will get the laptop up and see just what the message says.

Thanks! & I'll be back (said in my best Arnold voice!)
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bunny_lover
Original Author
17 years ago
ok, told you I am a non computer person. I know I have XP cause I see that on startup. How do I figure out what version of IE?
bunny_lover
Original Author
17 years ago
The message says:
"Internet Explorer has encountered a problem and needs to close. We are sorry for any inconvience."

When I click on the tech info it says:

AppName: iexplor.exe AppVer: 6.0.2800.1106 ModName: googletoolbar1.dll

mod ver: 4.0.1020.6156 offset: 0006ba35
mikie_gw
17 years ago
Some are self explanitory... if by chance you use Verizon
they are POP3 and names are
incoming.verizon.net
outgoing.verizon.net
verizon uses the same authorization incoming and outgoing.(your user login/password)
You could maybe test it here ,. email me
mikie_gw
17 years ago
OOpps
ignore that.. was meant for another subject/post

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