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Blue Star 'servicing'

15 years ago

Hi All,

After much deliberation, I decided to go with a Blue Star 24" range,

and it is exactly right for the space. I also purchased a six-year warranty

with it. Since delivery, an outside company connected with Blue Star

has been calling me repeatedly asking/telling me to agree to have one

of their people come over to "service" the stove. I recently spoke with them,

and they told me that a) there would be no charge for the servicing but b)

they would need to look at my stove to ensure the warranty.

Have any of you had experiences with this? Is the "servicing" necessary? What exactly are they looking for? After spending nearly $4000 on a range, I think the warranty should be good without this added, and intrusive, check up. Would it be OK to just ignore the calls, or is this really necessary to keep the warranty? Thanks so much for your words of advice!

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Comments (4)

chairthrower
15 years ago
The company is most likely the warranty service company. I didn't know BlueStar sold this service, or it may be through your local appliance store. But either way, it's basically an extended service contract, and you should review the terms of said contract. I'm guessing an evaluation of the condition of the equipment is necessary.
homepro01
15 years ago
Are you sure this is not the white glove service that Bluestar was starting? They come out after your stove is installed and make sure it is operating correctly. Do a search on the bluestar threads for discussions about this.

Good luck!
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PRO
Trevor Lawson (Eurostoves Inc)
15 years ago
I think Homepro01 is correct, this is Bluestar trying to carry out the "White Glove Installation Service"

You should make sure it is the Bluestar service company and then allow them to carry out the check up.
james1111
Original Author
15 years ago
Thanks so much for your answers--really appreciate it!!

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