We've only bought from them once--a specialty bedroom set that we couldn't get anywhere else for our son. We had a mixed experience...good service in the store, delivered on time, they were able to get us the nightstand even though it was discontinued--got it from their FL warehouse vs their GA one where they were sold out, decent price on the mattress for the bed. However, there were numerous things they didn't tell us that casued problems along the way: didn't inform us that a bunky board didn't come with the bed (or that we even needed one for that matter) & that the trundle bed part only comes with one pretty side--the other side is made to go against a wall & thus you look at a metal spring frame & mattress from that side (bed is centralized in the room with only the headboard against the wall.) Those two things tacked on an additional $300 or so and of course since they don't stock anything but accessories in the stores, meant a delay in having a finished product & more delivery charges. However, my son absolutely loves his room, so it was worth it. My advice, if you go this route, is to make sure you have all components before finalizing the sale with them. Good luck!

I got the two parts and although I am in no way an electrician I fixed the mower in no time, the parts just sort of 'plugged in' to wires with little metal sleeves meant to receive them, and you could see exactly how by looking at the old parts. So kudos to Greenworks. I didn't realize this at the time, but their non commercial warranty is four years. The reason I ended up with the electric mower which I love is because of a poor customer service experience at Home Depot. I bought a gas mower there, and some months later after mowing only a few times (I bought it on sale in the fall) it poured gas out of the bottom when started. Home Depot wanted me to sign a document that said they would not pay and I would be charged if it turned out that what was wrong was ordinary wear and not a defect. I wouldn't sign, smelling a skunk. Sure enough, when the company they sent it to for repairs returned it, they said it was fixed and it was ordinary wear not mower defect. I took it home, started it, and gas poured out of the bottom. The company had done nothing. Took the mower to Home Depot and they took it out of the store and started it, gas poured out of the bottom. They started making sounds about further delay tactics, I wasn't having any of it, I left with a refund gotten with a lot of aggravation. This is not to say that Home Depot does not sometimes have good service, it does, but this incident was terrible service at every step of the way. After all the gas pouring out of the mower I decided to try an electric one. I always appreciate good service but appreciated Greenworks all the more because I did not have to go through the huge hassle Home Depot put me through.

Thomasville is not what it used to be. Many manufacturers go through this during their lifetime. I come from a furniture family. Early in our marriage, I purchased a Tville maple split pedestal DR table, Windsor chairs and a china cabinet. It's in my parents lower level now. Could not be made better, but that was 26 years ago. Excellent customer service from store purchased (no longer in business). I helped my sister pick out a couple of Tvill pieces a few years ago for her new house. Tville store opened in our area, so purchased there. Customer service was okay. No problem with furniture. DD2 recently bought a new home and we went to Tville looking for new sofa/chair. Left empty handed. I wasn't impressed w/quality or customer service. Not saying everything was/is bad, just that what was in her price range was not what she was looking for in either looks or quality. imo, it's not the high quality furniture it used to be, and customer service is not either. Tville stores are owned by individuals, not the company, and you no longer have the backing of the manufacturer. When we my family had stores (up until 1980), you had the backing of both, imo. The manufacturers stood behind their products and store owners. I purchased a Henredon sofa from a local store not 2 years ago. One of our cats bled on the sofa recently (long story, he's okay. Sofa was not.) I called the store that afternoon. Closed. So I went down next morning to order enough fabric to cover 3 sofa cushion bottoms. After all, the sofa was not inexpensive and is well made so I intend to keep for 20+ years. (Last LR sofa was by Sherrill and I had it 20 years. Would have recovered, but the new house swallowed it.) I also want to be able to flip the cushions. The Henredon rep was in the store and told me I needed to order fabric within the next few days, that my fabric had been discontinued and they were selling all discontinued fabrics in 2 weeks. Once gone, it's gone. Sales lady called Henredon, who had 15 yards. I only needed 4yds. I placed order and she faxed to Henredon. They said I should have it in a week. That was Dec 10th. The 23rd, I am in the area so I stop by. She calls. Should be cut after the 25th and go out before the 1st. Jan, still no fabric. She calls again. They say we are cutting this week. Still not fabric, so I go by again. They take my address and said they will cut that afternoon and ship directly to me. Sales lady calls the next morning. But get this, Henredon gal tells sales lady "do you want to hear the truth about what happened?" Well, duh! They never pulled the fabric when the order was place on Dec 10th. They didn't even enter into their computer system until the 17th and the fabric had been pulled. Gone. Factory where fabric was made closed early 2009. So all that time they had been giving her the run around, simply because they did not want to say they had mucked it up! I called Henredon directly. Was told it was not their problem, that I had to take it up with local store. Even though it was their screw up! Local store manager said I could order any 4 yds of fabric and get it at cost. Well, that's not going to match my sofa so why would I do that?! I don't need any fabric for elsewhere. If I ordered enough fabric to do entire sofa, 18yds (the original fabric was $60yd), and had it recovered locally, it would cost me as much or more than a new sofa. So that doesn't make sense either. She did not offer to give me cost on 18yds. They did not offer me a new sofa at cost. So the local store lost a long time customer (over 20 years), Henredon lost a customer too and I have a sofa with cushions I can never flip over.

Six years ago I wrote a scathing review of KitchenAid customer service. Since then I purchased a Sub Zero refrigerator and have had the exact opposite experience. Amazing support, you get to talk with a live person, etc. I haven't had any major issues with this new refrigerator but they always send a technician out (free of charge under warranty) and he takes care of the appliance, explains everything to me, etc. This appliance is designed to last 20+ years, KitchenAid, Whirlpool, LG, Samsung and others are good for about 5 years if you're lucky. It's a big investment to purchase a Sub-Zero, but I think in the long run you may find it doesn't cost any more than replacing one of these cheaper brands every 5 years or so.