Jackson and Perkins out of business roses now hard to find?
bug_girl
12 years ago
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TNY78
12 years agoMaryl (Okla. Zone 7a)
12 years agoRelated Discussions
Jackson & Perkins order Help/Advice
Comments (21)Hope everyone is having good luck with their J&P's....I have been a J&P customer for over 20 years and have never had a problem with their roses or service--until this year...I even used to grow Test Roses every year (back when it was free in the 1980's)for these folks.... Having moved to a new residence in a rural area, I am starting over with a blank canvas....I decided to plant a few of my old tried, but true favorites like Our Lady Of Quadalupe, Black Magic, Outrageous, and ordered a few of the new roses...I have mixed reviews on all of it.... I ordered my roses way back in February and due to poor planning, management or whatever they are doing at the "new" J&P, I just plopped my final rose into the ground about 2 weeks ago (early June)...Like many of you, they could never tell me when I was going to get my roses or provide Tracking info...and, the roses always came later rather than sooner...In the old days, most, if not all, of my roses would have arrived together in one or two boxes...now, they come sporadically, not when you expect them, and some are less than expected compared to what J&P used to ship out....not liking the new J&P too much...I was sent 2 roses (New Generation roses) that were only 4 inches tall....a couple others had canes that had cuts, gashes, peeling on them....another was a tree form instead of the shrub form I had ordered...a couple had cane dieback already which, after pruning, resulted in only 2 healthy canes.....some of the roots were covered in mold when they arrived....some canes were completely broken but still attached to the bush...one had a gaping hole at the graft site....the list goes on......*sigh*.....Living in the country, my options for roses and variety are severely limited unless I want to plant Lowe's offerings (which were not being taken care of properly and were already exhibiting Blackspot, Mildew and some Rust)...I opted for mail order from J&P since I've had good luck in the past... When I called about all the problems I was having, I was told by the "new" people that I should go ahead and plant what I had and to report any problems within 30 days....apparently, the guarantee has shrunk...lol...in all fairness, though, they did send me out a replacement for the rose tree that was supposed to have been a bush and they replaced one of the 4 inch bushes with another bush...I have to laugh though....the replacement was not much better...it was about 6 or 7 inches tall leafed out...and, by the way, my "free due to error" tree rose is puny, puny, puny...60 days after planting, still hasn't set buds and is barely larger than a softball...With 3 more roses still out on the table and waiting, I decided to call and cancel those last 3 because they still were not showing as shipped early June....too hot, humid and brutal to try to plant any later than Memorial Day here...I had to fight with the Rep to get the order cancelled even though their transition of ownership and computer system had already occurred the week before...I just flat out refused to pay if the roses arrived anyway and warned the Rep that I would Refuse Shipment if she doesn't cancel the order....after a few back and forth comments, she finally found a way to cancel the 3 roses... Anyway, report any problems ASAP or I suspect you will have a battle on your hands....As of this writing, I have one rose that is questionable on thriving...it's just sitting there, green but not growing in height, yet the rose of the same variety and next to it is gaining height and blooming just fine....two others are still so small in statue that I wonder if they will make it through the winter....one seems to be finally awakening and leafing out after 2 months of just sitting there naked....90 degree heat helps I guess....All roses have been fed and watered as I have done for the last 20 years, but it just seems that everything I received this time from J&P was much, much smaller, less hardy, and maybe even a little sickly....it appears the folks who harvest the bushes are not careful at all...Very disappointed and will be looking for a more reliable mail order supplier for my purchases next year.....It's a shame because J&P really used to have great roses, variety, and customer service.....Not now! Good luck!...See MoreIs anyone getting their rose orders from Jackson & Perkins?
Comments (28)When I ordered from the HD sale that was posted here, I got fabulous J&P roses, and got them fast. I ordered the test panel roses from J & P and they got here fast and healthy. Then I ordered from Wayside on June 6, and the guy who took my order thanked me for calling and ordering from Jackson and Perkins. Huh? Oops, he said, we just bought J & P and I take orders for both. I asked if the roses were coming from Wayside in S. Carolina or from J & P in California. He said we have them here in S. Carolina, and we'll send them to you in a week and a half. I called today, and they said the roses won't be shipped until June 30, and they are coming from..you guessed it...California (in this heat?) and will be from J & P. They also deleted part of my order, item no longer carried. Their transition isn't going so well because both companies are losing customers now. I don't understand why they advertised so heavily when they can't fulfill the orders, and they are going to end up refunding so many of them. You would think they would assign an employee to at least communicate with customers about the delays. From a business perspective, I think they would have been better off to compost the excess stock than to alienate so many customers when they can't deliver healthy goods. People don't remember the good price they got on something, they remember long delays, lack of communication, fried plants, bad information. That's sure not going to make them come back next year willing to pay full price....See MoreI can't find a Michigan Bulb/Jackson and Perkins connection
Comments (12)Ann, I hope this helps. I am not terribly interested in this since I usually do not purchase from J&P. Sammy Harry & David Sells Off Jackson & Perkins May 1, 2007 12:00 PM , By Jim Tierney JobZone Search and post jobs for the Multichannel Merchant. Including jobs for brand & agency marketers, e-commerce, catalog marketers, ops & fulfillment, direct marketing and more. Click here to access JobZone Find any supplier you need - agencies, CRM, fulfillment, lists, e-commerce, paper, printers, telemarketing, and more. Featured Categories Fulfillment Warehousing Lists & Data Telemarketing Merch. Order Processing Shipping & Distribution Print, Production & Paper Lists and Data Processing :: view all categories Get free access to more than 50,000 list data cards - one of the most comprehensive databases in the industry. >> Search Now Webinars Ask The Experts Calculators Glossaries Promo Calendar ListFinder Research Store Primers NCOF MCM Blog JobZone E-Newsletters Print Magazine Awards ACC Web 2.0 -- Build Community and Boost Conversion Rates Understanding Customer Experience Shape Up or Ship Out: The Role of Shipping in the Online Retail Customer Experience Bounce Management: Improve Your Email Deliverability WMS Upgrades: Report Reveals Five Critical Factors Now that gardening cataloger Jackson & Perkins is owned by a company specializing in horticulture, it may be in a better position for growth. On April 10, Medford, OR-based Harry & David Holdings sold most of the assets of the $73.8 million Jackson & Perkins, including the catalogs, the Website, the customer lists, and the inventory, for roughly $21 million to an investment group headed by Donald and Glenda Hachenberger. A second investment group has agreed to buy about 3,200 acres of Jackson & Perkins' growing fields in Wasco, CA, the so-called Rose Capital of the Nation, along with certain buildings and equipment. At press time, Charles "Chas" Fox was expected to take over as president of Jackson & Perkins. He is president of two other gardening catalogs, Park Seed Co. and Wayside Gardens, and of Southern Sun BioSystems, which licenses technology, materials, and equipment for plant propagation. Fox founded Hodges, SC-based Southern Sun in 1997, then sold it to the Hachenbergers. The Hachenbergers also own a stake in Park Seed and Wayside Gardens. Jackson & Perkins fits in with the audiences of both Park Seed/Wayside and Southern Sun, as it sells to consumers as well as to gardening centers. Fox told the Ashland (OR) Daily Tidings that the purchase was an "ideal opportunity" for the Hachenbergers' investment group. "For us, Jackson & Perkins is a one-of-a-kind brand," Fox said. "There's not another like it out there. It was an opportunity that probably wouldn't come down the pike again. Since November, we've gone through a tremendous amount of due diligence and data to see the value of the company and its potential. It's the most recognizable brand in the horticulture industry." The bloom off the rose? Jackson & Perkins is indeed a renowned and respected brand. But for the former parent company, it seemed the bloom was off the rose. For the fiscal year ended June 24, 2006, sales at Jackson & Perkins were down 2% from the previous year. The company blamed the decline primarily on weaker demand for roses among the merchant's reseller customers and on a shift in its direct marketing strategy that included lower circulation of catalogs with higher page counts, which resulted in higher average order sizes but lower overall sales. In comparison, annual sales for Harry & David Holdings increased nearly 6% last year, to $598.2 million. Direct sales for the Harry & David food gifts brand rose nearly 6%, while Harry & David store sales grew more than 13%. "The decision to divest Jackson & Perkins was made only after careful consideration of its strategic fit with our core gift and gourmet food businesses," Harry & David CEO Bill Williams said in a statement. To the Daily Tidings, Williams said, "If you look at this company as an outsider, I would say it clarifies our strategic focus on gifts and foods without a gardening substrategy." Williams said that some Jackson & Perkins employees would move on with the new ownership, while others will take Harry & David positions, and some will leave the company. Harry & David will provide wholesale operational services for Jackson & Perkins through 2007 and direct marketing operational work and other services through June 2008. http://multichannelmerchant.com/crosschannel/crosschannel/harry_david_sells/...See MoreJackson and Perkins to be auctioned
Comments (7)Just to divide the companies as they were for many years before the acquisition of J&P, the customer service at Parks and Wayside was always excellent and 90% of their customers said as much. People complained mostly about the plants when they did, but I still have roses growing that I bought from Wayside long before the J&P buy up (Caruso anyone?)... Last year I had a devil of a time getting a catalog from J&P even though I'd ordered a rose. I finally had to call a supervisor at Parks to have them mail me a catalog. Now it may be a collectors item. The guy I spoke to was so hopeful that Parks Seed would survive and that they would all keep their jobs. I'm sure the employees are more concerned about that then whether we will get plants/seeds from them any longer. They always did well by me so now all I can say is fingers crossed and God bless them...Maryl...See Morebug_girl
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