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jennifer_hogan285

Prescription nightmare . . .

last month

I wonder how many people are hurt because no one listens.


I got a fungal infection in my ear. Went to the doctor and was prescribed ear drops.

Pharmacy calls - says that it isn't covered by insurance because they are available over the counter.

Grocery store pharmacy - so they don't carry it OTC. They send me to CVS. CVS pharmacist says they do have it in stock OTC. She takes me over to the Athletes Foot Fungus area and shows me the bottle - It is the same active ingredient, but it contains tea tree oil and specifically states "External Use Only". I ask her if this would be appropriate for an ear infection. She brushed it off, saying it is the only thing they have and if I have questions I should ask my doctor.


I used to work with veterinary medicine and know that the otic solution for dogs and cats is prescription only. I check online - yep - the human version is also only available with a prescription.


Call the doctors office. 3 attempts to have the receptionist explain the situation to the PA that I saw an hour ago. Receptionist keeps telling me that this is the medication the doctor wants me to use. I cannot get through to her that both medications have the same active ingredient, but I need the otic solution and not the external solution that isn't safe to put in your ears. Finally she gives up and puts me through to the PA and I explain the problem to her. She tells me that she wants me using the Clotrimazole drops. I explain once again that there are two solutions with the same active ingredient, a sterile otic solution meant to be used in the ears and an OTC solution that is for external use only and I need the prescription to specify that I need the sterile otic solution. Finally she got it! She agreed to rewrite the Rx.


This has been 2 hours of running around and calling just to get the right medication prescribed and filled. Waiting to see if insurance covers the new prescription and I get what I need.


Worst comes to worst, I know someone who's dog frequently gets ear infections and probably has the dog medication in their pet supplies.




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