Build Direct Nightmare
13 years ago
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- 13 years agolast modified: 9 years ago
- 13 years agolast modified: 9 years ago
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Comments (2)Registered today....See MoreBuildDirect and Vanier: A Review
Comments (23)Wow... where to begin. I honestly signed up with Epinions just to help ANYONE who might consider doing business with this company to avoid making the same mistake I did. I could paste the series of BS emails that went back and forth between the company any myself, but I don't want to ruin anyone's day. I purchased a condo, which closed a month ago and planned on replacing the bedroom floors with some high quality cork. I was interested in the Evora brand, but builddirect is the only distributor for this. I thought it was a good business gesture to send me a free sample and the product was excellent. That's where the "good business" ended. I contacted two different Brents and David in the flooring sales department. Brent sent me the sample I requested and I told him I'd need to the cork right away so my condo would be ready to move into by 7/19/13. He said this specific type was due to arrive in their San Jose, CA warehouse on Thursday, 7/11/13, which is about 50 minutes away from me, so I went ahead and placed the order on 7/10/13 for about 360sq ft of Evora Canvas cork. I arranged with my contractor to pick this up, but builddirect notified me that there was some "mix up" with the shipping/purchase orders, and that it should be ready for pickup the next day (Friday). They contacted me the next day saying they are still sorting out the issue and to plan on picking it up on Tuesday morning instead. Of course, Tuesday morning came and went and they were still "looking into it". I told them this was very urgent and I MUST have this, no later than Tuesday. Tuesday at 5pm they tell me it can be picked up on Wednesday. My contractor made a special trip in traffic to go pick up the order and upon bringing it back, I discovered it was not the correct item... or even close to the correct item. Then I get the run around again, as they had been doing for a week, and told me they'd send a delivery truck to pick up the order and drop of the correct item. Thursday comes and more BS from this company. By this point I had contact James Komenda, the VP of Sales, along with every other manager involved to complain for nth time. They ensured me it would be delivered Friday, 8 days after it "supposedly" arrived in their warehouse. Friday morning builddirect setup an overnight truck service to replace the product, but at the end of the day on Friday, I get one final BS email stating that they don't even have the product I ordered in the warehouse... so basically they BS'd me for 9 days. Apparently, their overnight truck was just going to pickup their mistake at 8am on Saturday morning. I told them to come on Monday, which they finally did to pick up the error. In return they were willing to offer me a full refund, plus $400 for the inconvenience. Since the property has concrete floors, because of them, it is not liveable or rentable. Tenants were lost because of this and I'm not able to move in as well. The $400 token is going toward motel costs while I find a vendor who can expedite some comparable cork flooring. Lots of apologies, lots of hot air, and MORE INCOMPETENCE THAN ANY COMPANY I HAVE EVER DEALT WITH... AVOID AT ALL COSTS....See MoreNew concrete / block porch build turned into nightmare
Comments (1)Rip it out and get a real contractor that knows what he's doing. Chalk this up as a learning experience....See MoreNew Build Basement Plan - 3 Conceptual Directions
Comments (5)I vote for #1. However, if you are planning to use the lower bedroom as a true bedroom, I would suggest losing the pocket door and placing the door in the little hallway to the bathroom. You might have to lose 6" or so off of the WIC, but you will have a little mini-suite. I like how the gym is tucked away in a far corner. I think where the bar is, people could turn around and watch the game on the TV in the rec room (a twelve foot TV - Wow!). In the other 2 plans, the people at the bar won't be able to see the TV. Do you plan on running upstairs to shower after working out in the gym? If that's the case then the bathroom is in a good place next to the guest bedroom. If you plan on using that bathroom after your workout, I would suggest placing it closer to the gym. Personally, I would run upstairs because that will be one less bathroom you have to clean all the time. I would also suggest putting some windows in the Rec room area, even if they are up high, to add some natural light. You can always close the blinds when a movie is playing. Regardless of which option you choose, you are going to have a pretty sweet basement!...See MoreRelated Professionals
Burlington Flooring Contractors · Dunwoody Flooring Contractors · Redmond Flooring Contractors · Stoneham Flooring Contractors · West Haven Flooring Contractors · Channahon Tile and Stone Contractors · Salem General Contractors · Canandaigua General Contractors · Gary General Contractors · Geneva General Contractors · Groveton General Contractors · Mililani Town General Contractors · Northfield General Contractors · Springfield General Contractors · University City General Contractors- 13 years agolast modified: 9 years ago
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