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elmerjfudd

What internet provider do you use? Good service? Fair price?

last year

Some years back it seemed that conversations and gripes about TV content providers (Sat, cable, telco or now streaming), internet providers (same physical sources plus now Starlink), and home phones (mostly the same providers for those who still have them) and prices charged were common.

Maybe not for some of you but for me, I can't remember the last time anyone mentioned anything about any of them. Maybe the capability has become so essential to many, for various reasons, that people are resigned to pay whatever they have to pay.

For hardware alternatives, many (most?) telcos have dropped DSL in favor of new fiber optic lines. Most cable carriers have upgraded equipment to provide substantially greater bandwidth and reliability than was previously available. When facing a choice between the two for a residence, the bandwidth each offers (it's mistakenly called "speed", which it's not) is usually similar though the tier levels for different monthly costs can vary. But, even the lowest tiers these days are usually way in excess of what most homes require.

My house is located in a neighborhood that for ages had an old, sub-par, unreliable cable service with poor infrastructure and capacity, so I avoided it. It got upgraded/modernized about a dozen years ago and it's now excellent. The provider is Comcast (xFinity) and they're happy to offer "special pricing" on a year to year basis and excellent service. It's currently $40 which I consider reasonable, for its basic service level which provides more bandwidth than my household of 2 needs, even when we have visitors. On two occasions in the 12 or so years when I experienced signal inconsistencies, they responded by dispatching technicians quickly (same day or next day) and found the source to be their equipment in the neighborhood.

I'm satisfied with them, no complaints.

Other location, it's Spectrum. $85 per month. And a customer experience less satisfactory than I have with Comcast.

Uptime for the service is good but I've found them to be a bit less than "customer friendly" with signal problems. When I was experiencing dropped signals, it took 3 calls in to get their attention.

"Reboot your router and your modem". Me: "I did that before I called you"

"You need to exchange your modem for a new one". Me: "I did that 12 months ago"

"You need to buy a new router". Me : " It's just a few years old and is working fine"

When they finally dispatched a technician, he found that there had been water intrusion into their equipment for my house (underground lines) and they needed to replace a board. That fixed it.

ATT at that location is $80/month. Spectrum is happy to wave bye bye if I want to end the service. Which I would do except the cable wall connection is where I want it for the router/modem location and I don't want to switch.

How about you?


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