Never mind. I rebooted my computer and now its okay.

I use Firefox and gmail. I have the "done" showing in my "status bar" @lower left. The status bar shows the progress of the page loading, and when it is fully loaded, the word "done" appears. Is this what you are referring to? If you have lost your status bar, go to "view" and see if "status bar" is checked? I have no problem "forwarding mail".

So you sign into Gmail Then you click on "Contacts" You click on one of the listed contact email addresses now showing You click on the email envelope symbol above "Add name" And nothing happens? No form appears? Strange.

I tried your suggestion and find though it works, it requires several more steps than I am accustomed to. Right clicking on the photo allowed me to save it directly into the "family folder." My dear husband was the computer expert and I struggle to continue the tradition he started many years ago. Sure hope I can get back to doing it my old familiar way. sigh