Unit Price - A rant and a warning
2 years ago
last modified: 2 years ago
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Electrolux cannister: a rant and a dilemma
Comments (5)OK, a little followup here in case anyone's interested. After calming down a bit I realized the advice above to just find an independent repairer and ask their opinion was the way to go. It took 3 minutes on yelp to find an ideal-seeming guy. I loved him - ironically his repair shop for vacuum cleaners is about the dirtiest place I've been, stuffed with literally hundreds of refurbished vacuums. He has a huge bench of tools and broken down motors. And he's incredibly nice. He sold me a replacement wand, what had started all of this, for $6. Not $30 like electrolux wanted. He listened to the motor and said it sounded just fine. He told me he'd be happy to clean the thing, but in his opinion it wasn't necessary. He sold me filters. He ordered a hose to replace my long-broken one - expensive, but still 60% the cost of electrolux's. And that's it. He pointed out the reason the machine was smelling badly, a major complaint of the saleslady, was because the bag needed changing "blush>. Dodged that bullet! I can hardly believe I countenanced this lady's bs for even a moment. But I did, I tried hard to be polite to this woman in my house, entertaining the notion that maybe it was true I was such a bad vacuum owner I needed to just atone with a whole new machine; I actually did try to envision spending $1100 on a product I had done zero research on. *I* was thinking this?! It is absolutely amazing what a salesman in your own home can get you to think. It wasn't really until she started misbehaving after I warned her I was not prepared to write a $1100 check then and there that the current was broken and I started to think logically again. I think I've crossed the age divide into foolishness and can no longer be trusted to have any salesman inside of my home for any reason whatsoever. This is a slippery slope, electrolux today, Maddoff tomorrow. I got increasingly astonished at my behaviour and the way all of this transpired driving home, so decided to call electrolux HQ to complain. In the process the lady tried to explain to me a situation that I still just do not understand. Apparently electrolux was sold 12 years ago to a company now called "Aerus". But -- and this is what I just don't understand -- the Swedish company bought the rights to use the name "electrolux". So when I call electrolux what company is coming to visit me? I guess it's really Aerus and they aren't selling me (or trying to) an Electrolux Ambassador, because now another company sells that??? Huh?! What they sell looks just like it, but is called a "classic"... I just couldn't get this straight and since it didn't particularly matter, just let it drop. But I think the bottom line is, the company toward which I felt such loyalty either is no more or has changed names ... only maybe it hasn't. Geesh. At least I will have a fine-functioning machine next week upon hose-replacement. Shoulda done this years ago. I deleted Electrolux's phone number from my phone. So there. Thanks, all. Electrolux, RIP....See MoreRANT: Appliance Shopping
Comments (31)I agree - I read on here about very expensive appliances and problems with them. My sister paid a lot for her kenmore appliances and has had problem after problem with them this past 1.5 yrs (since she built). they have mostly GE in kitchen so I'll have to ask about those. tho I don't like buying GE because of the guy running it. I also see no need to pay tons of money for these things. I used a 'I have no idea what brand' oven for 15 yrs raising 4 kids. there are microwaves bigger than that oven nowadays. and I had a 4 burner corning cooktop. pain in the butt in the 70's. my maytag W/D did last a good 20 yrs tho. I cooked and baked a lot over the yrs. I never had a stove vent until in my 30's! didn't know you were supposed to have one. don't think you were back then. what raises the cost on appliances these days is people want all the latest doodads on them. and they want them BIG. unless you have 8 or more kids or are running a restaurant out of you home, I don't see the need. I won't be buying those things for my remodel. will continue to use my about 18 cu ft fridge that I bought for 800.00 in '98 (at a local appl store). I won't be getting the things I really 'wanted' because they cost too much. i'll buy what I need at a price I can afford. I will shop at the appl store again and will use my hotplate/counter oven until I find what I need at a good price. I won't be near as upset having problems with a 900.00 range than one I paid 2,000.00 to get. I don't think my frugal self would pay more than 1,000.00 on an appliance. btw, if you're talking about those plastic bins to put your ice in - they sell them at Walmart for a few dollars. dump your made ice into one of those and put the original back in place to keep on making more ice. An ice maker isn't something I'd pay to have in a fridge tho (only because my water is bad and I won't drink it so I don't want ice made from it). people today regularly pay several hundred more per appliance to get SS....See MoreA rant on SEARS
Comments (28)If it were me, I would return the units and buy new from mom & pop. I'd be concerned about possible damage from the bolts not having been removed showing up later, whether they will try to void the warranty saying you must have abused the units, and whether you'll have any other problems with that extended warranty. I had an extended warranty with Whirlpool and they required using A&E for service. I believe Sears warranty service is the same. I had a repairable washer, but A&E screwed up and ordered wrong parts and sent out total idiots not once but 3 times. One of those was supposed to be an early call and the guy showed up after 7 pm and barely spoke English. He was worse than useless. I had no working washer for a month when Whirlpool told me that under the service agreement, they would not pay for any further service or parts. We went to Sears to get replacement units and had an order with a prompt delivery. Without telling us, they cancelled the delivery because they didn't have an installation part that we were able to pick up at the local hardware store. They said they couldn't keep the delivery date -- it had already been changed in the computer and they wanted to reschedule a week or more out. Cancelled and bought at Best Buy with next day delivery and a better price (they honored the sale price at Sears and charged less for the service agreement). Recently tried to buy a fridge and freezer from Sears during the 30% off energy star plus state rebate sale. Units showed in stock, but then we were told one was on backorder and would be a month or more. If it was late, we could lose the state rebate. I called and asked our salesman if they could assure us we would have it in time, given the huge rebate and sales events all over the country, and what they would do if it was delayed. He sounded annoyed that I would ask and said he would get back to me. They were not nice when I called back either. Long story followed, but we would up getting a stainless model of the same fridge at a better discount so that it was priced nearly the same as the white (so I have a snazzy laundry room -- LOL) and a scratch and dent freezer for the garage for less. I canceled the Sears order. I won't buy another Whirlpool appliance, I won't buy appliances from Sear's, and I won't use A&E service. Not worth the aggravation. I know you've had a big headache already, but I'd want to avoid future ones....See MoreRant mode on: What is left out in Pro and Con listings
Comments (3)I love this forum and the fact there are so many very intelligent members sharing opinions, facts, life experiences. Thank you, Florantha, for taking the time to share with us. I hope you will forward this to the highest levels at HD. AND share their response with us. HD had my respect years ago. I shopped at what I think was their second store in 1981 and in the following years. Continued for many years until I came to my senses. No more on that - not the right place. My hat's off to you! Rosie, in Sugar Hill, GA...See More- 2 years ago
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