Unit Price - A rant and a warning
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2 months ago
last modified: 2 months ago
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plllog
2 months agoeld6161
2 months agoRelated Discussions
Electrolux cannister: a rant and a dilemma
Comments (5)OK, a little followup here in case anyone's interested. After calming down a bit I realized the advice above to just find an independent repairer and ask their opinion was the way to go. It took 3 minutes on yelp to find an ideal-seeming guy. I loved him - ironically his repair shop for vacuum cleaners is about the dirtiest place I've been, stuffed with literally hundreds of refurbished vacuums. He has a huge bench of tools and broken down motors. And he's incredibly nice. He sold me a replacement wand, what had started all of this, for $6. Not $30 like electrolux wanted. He listened to the motor and said it sounded just fine. He told me he'd be happy to clean the thing, but in his opinion it wasn't necessary. He sold me filters. He ordered a hose to replace my long-broken one - expensive, but still 60% the cost of electrolux's. And that's it. He pointed out the reason the machine was smelling badly, a major complaint of the saleslady, was because the bag needed changing "blush>. Dodged that bullet! I can hardly believe I countenanced this lady's bs for even a moment. But I did, I tried hard to be polite to this woman in my house, entertaining the notion that maybe it was true I was such a bad vacuum owner I needed to just atone with a whole new machine; I actually did try to envision spending $1100 on a product I had done zero research on. *I* was thinking this?! It is absolutely amazing what a salesman in your own home can get you to think. It wasn't really until she started misbehaving after I warned her I was not prepared to write a $1100 check then and there that the current was broken and I started to think logically again. I think I've crossed the age divide into foolishness and can no longer be trusted to have any salesman inside of my home for any reason whatsoever. This is a slippery slope, electrolux today, Maddoff tomorrow. I got increasingly astonished at my behaviour and the way all of this transpired driving home, so decided to call electrolux HQ to complain. In the process the lady tried to explain to me a situation that I still just do not understand. Apparently electrolux was sold 12 years ago to a company now called "Aerus". But -- and this is what I just don't understand -- the Swedish company bought the rights to use the name "electrolux". So when I call electrolux what company is coming to visit me? I guess it's really Aerus and they aren't selling me (or trying to) an Electrolux Ambassador, because now another company sells that??? Huh?! What they sell looks just like it, but is called a "classic"... I just couldn't get this straight and since it didn't particularly matter, just let it drop. But I think the bottom line is, the company toward which I felt such loyalty either is no more or has changed names ... only maybe it hasn't. Geesh. At least I will have a fine-functioning machine next week upon hose-replacement. Shoulda done this years ago. I deleted Electrolux's phone number from my phone. So there. Thanks, all. Electrolux, RIP....See MoreRANT: Appliance Shopping
Comments (31)I agree - I read on here about very expensive appliances and problems with them. My sister paid a lot for her kenmore appliances and has had problem after problem with them this past 1.5 yrs (since she built). they have mostly GE in kitchen so I'll have to ask about those. tho I don't like buying GE because of the guy running it. I also see no need to pay tons of money for these things. I used a 'I have no idea what brand' oven for 15 yrs raising 4 kids. there are microwaves bigger than that oven nowadays. and I had a 4 burner corning cooktop. pain in the butt in the 70's. my maytag W/D did last a good 20 yrs tho. I cooked and baked a lot over the yrs. I never had a stove vent until in my 30's! didn't know you were supposed to have one. don't think you were back then. what raises the cost on appliances these days is people want all the latest doodads on them. and they want them BIG. unless you have 8 or more kids or are running a restaurant out of you home, I don't see the need. I won't be buying those things for my remodel. will continue to use my about 18 cu ft fridge that I bought for 800.00 in '98 (at a local appl store). I won't be getting the things I really 'wanted' because they cost too much. i'll buy what I need at a price I can afford. I will shop at the appl store again and will use my hotplate/counter oven until I find what I need at a good price. I won't be near as upset having problems with a 900.00 range than one I paid 2,000.00 to get. I don't think my frugal self would pay more than 1,000.00 on an appliance. btw, if you're talking about those plastic bins to put your ice in - they sell them at Walmart for a few dollars. dump your made ice into one of those and put the original back in place to keep on making more ice. An ice maker isn't something I'd pay to have in a fridge tho (only because my water is bad and I won't drink it so I don't want ice made from it). people today regularly pay several hundred more per appliance to get SS....See MoreRant mode on: What is left out in Pro and Con listings
Comments (3)I love this forum and the fact there are so many very intelligent members sharing opinions, facts, life experiences. Thank you, Florantha, for taking the time to share with us. I hope you will forward this to the highest levels at HD. AND share their response with us. HD had my respect years ago. I shopped at what I think was their second store in 1981 and in the following years. Continued for many years until I came to my senses. No more on that - not the right place. My hat's off to you! Rosie, in Sugar Hill, GA...See Morewarning: expressdecor.com *long rant
Comments (14)Thanks again Suzanne1...I'm so sorry about your Mom. @Hollysprings.... We are only doing a small update. Keeping our existing cabinets, and getting new countertops, sink, faucet and adding a backsplash.... We went to look at countertop material and happened to find a 5* granite that was marked down to a 1* price to get rid of the last 2 slabs they had. We loved it 100% more than anything in our price range and had to act right away or chance losing it. (There was some other couple eyeballing it after they pulled the slabs out for us to view) We held it and had our fabricator come look to make sure it was all we would need for out job) Once he approved it he had it taken to his shop, and we started getting the other pieces together. We also have a small budget. We had 2 sinks in mind, one would not work in our corner cabinet, the other was a budget buster. We looked in every local plumbing store but did not find this brand, and the online deal was what worked for our needs & budget. So very many things are ordered online these days, but that doesn't mean one should not expect a level of customer service and support. Maybe my rant made it sound like the delay was going to be detremental to my whole project, I didn't mean to give that impression. I simply had an expectation that I passed on to the fabricator based on what I thought was due diligence on my part. The company, IMO, dropped the ball and it it's frustrating. I wanted to 1) vent, and I appreciate the ability to do that. 2) Just let anyone else know that plans on ordering from this company what they may expect if they have a multi-product order. The company should have informed me so I could make a decision on what works best for me and my situation. I would have at least felt I had some control and would have been aware of the new reality. It was not until I contacted them did I learn of what was going on. My online order status even said my order was being picked and packed for several days which it was not. Then to get a rude service rep on top of it. It's just not right. It seems more and more you have to babysit the world. Now that a few hours have passed and as far as the big picture goes, It just means my granite install gets delayed. We will all be able to deal with that. I also know what to expect from this storefront and hopefully others will be aware now too....See Morelucillle
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