Did you also just get "updated" automatically with no possibility of returning to the old mailbox? AOHell, in their ultimate wisdom, made the change and there is no way to return. Many of mine are also gone while some are hiding. Dig around in each contact to see if you can find the "edit" icon (red) and then click it. Often, I've found the missing information under the edit function, even though it doesn't show otherwise. Fun "stuff". Good luck!

@roseseek Hey Kim,

Yeah, it was against my will. They kept trying to get me to try the "new improved" version with a pop up every time I signed in. I kept resisting. Then one day the new version was the default and I had no choice. Tech support ASSURED me no info was deleted in the change. I had to prove it to them, with screen shots, and they still think I'm making it up, lol.

On those "name unknown" contacts, there's nothing there, even under the edit function. They are completely blank, just place holders that take up space. I'll have to manually delete every.single.one. One at a time. And there appear to be hundreds. Scrolling though my contacts to find a particular address is near impossible, for all the "noise".

@fig_insanity Z7b E TN pretty much the same here. I'm sorry. I emailed you, just in case. I've been on AOHell for nearly 30 years because, originally, their interface was seamless and easy, what I have always thought of as "blue hair logic". Each time they "improve it", they make it worse, but none of the others I have investigated have been any better.

I feel the pain from transferring photos from my old computer to this new one and the organization got all balled up. This was iphoto to photo.

It was all a pain in the rear.

Feeling for you, John.

O, peeps, this is why I kind of hate "electronics",and don't want a smartphone,etc. "They" always have to "improve" things; you're supposed to re-learn how to do basic stuff every time they "update" something...and then there's stuff like on-line nurseries that demand that you "log in" if you wish to order from them, but the logging-in process does not work correctly,and of course you're not supposed to use the same password for everything,therefore in theory one is supposed to memorize many, many different passwords-the list goes on. My life is complicated enough as it is, and I already have far too much on my plate, and yet I'm supposed to stress out over this kind of stuff, too?

John, you are such a sweet, kind person,and I love your sense of humour. I hope you get this figured out, one way or another. What a mess!

Oh, John, that sounds foul. I wish you good luck in getting the mess straightened out!

Like a number of others on this forum, I love technology when it's SIMPLE. I'm another smartphone holdout: I WANT not to have constant access to the Internet! Having to log on to my (much used) computer and use it in one place helps keep me sane.