Hello
We just moved into a newly constructed home
We had opted for engineered hardwood floors and now after moving we are noticing lot of dents, scratches, chipping, splintering etc on the floor.
The texture of the floor is also not uniform. Some boards are smooth and some others are rough with lot of deep ridges that might potentially start splintering in the future.
Is this normal? We are very disappointed with the flooring especially since we spent a lot of money on it.
Please advise. Thanks much!!