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Frustrated with computer service from HP

newhostalady Z6 ON, Canada

last year

I have a desktop computer. It is 2-1/2 years old. One day the start button lit up, continued flashing, but the computer did not boot up, no fan started, screen was dark, nothing. I took it in for repair and was told it needed a new motherboard, but they couldn't fix it because they were not able to get a new motherboard from HP.

So I called HP and they agreed to fix it for $339, since I was out of warranty and had not signed up with any service plan.

After receiving the computer back from HP, I found a new problem. The computer did now turn on and could be used, but every few minutes the screen goes dark. It comes back on in about 2 seconds and I can continue what I was doing. But that's annoying!

So I called HP and told them that my computer wasn't fixed. They said this is another issue with the soft drive and I need to pay them more money in order for that to be fixed.

I am most frustrated. Anyone have any suggestions for me?

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Comments (5)

azinoh
last year
I would cut my losses and get something else that is not HP. Two major problems in less than three years does not bode well for the future.
newhostalady Z6 ON, Canada thanked azinoh
newhostalady Z6 ON, Canada
Original Author
last year
The issue is that the computer came back to me with a new issue that I never had before. How can hp say they fixed it, when what they did reacted another problem? And I should pay more money to them when they didn't fix it in the first place?
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Elmer J Fudd
last year
HP is not a well regarded PC brand these days and hasn't been for awhile. They seem to have forgone quality and now target customers shopping for lower prices. I wouldn't buy one and I, personally, would never have paid them to do service work. I think you were overcharged.

If you can afford it, cut your losses and buy a new PC. Anything but HP is a good choice.
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newhostalady Z6 ON, Canada thanked Elmer J Fudd
newhostalady Z6 ON, Canada
Original Author
last year
I certainly will not be buying another HP computer! I have learned my lesson!

But I am angry about being in this situation. I bought this computer at Costco. Generally speaking, Costco sells decent products. I guess they goofed up on this one.

I have tried to speak to the HP people. It is difficult to even get through to them. Apparently they put in a new motherboard and then returned the computer with another problem! I don't know if I want to let them get away with what they have done to my computer!
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bengz6westmd
last year
last modified: last year
It comes back on in about 2 seconds and I can continue what I was doing.

That's exactly how my "refurbished" HP started acting before it finally failed. It wasn't the monitor because another computer using the same monitor had no issues. I might be a sucker for punishment, because I got another refurbished business HP (they are less than $200), but this one has been OK for some years.
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newhostalady Z6 ON, Canada thanked bengz6westmd

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