I'm so glad you persevered and prevailed! So sorry about the jerk you got the first time you called. Maybe just tell yourself that he's a very unhappy young man because his penis is miniscule. Will that help? ;-)

The first rep was probably new. Once he started on the trail he didn't want to back down to make himself look wrong! Or maybe that was a policy at another place that he worked.

Lesson learned. Just hang up and call again. Annoying, but it gets you where you need to be.

How frustrating, but I'm so glad the you called back again and are now getting the right size coat for the right price.

I once had a ridiculous experience with the Gap. I spoke to customer service because I really wanted to let them know what happened to me. They offered me a $15.00 gift card which I really did not want to accept, but they would not take no for an answer.

IdaClaire, that was so funny and I sure needed a good laugh tonight!

I always call back if I don't get a satisfactory answer/result to my request. 9 times out of 10 I get the results I was hoping for the second time around. And always get names. I've started telling them that I too am recording this phone call. I have an app on my phone that records both sides of a conversation. I have it for work related phone calls so if I'm not where I can write down information I can recall it at a later time. I've also found that (most of the time) women take their jobs way too seriously or act like they have a chip on their shoulders. Men are much easier to deal with. As always, keeping the high road and keep calm pays off...except for the time I told one Eastern Indian (who had no business dealing with the American public) that if I knew where he lived, I'd fly a plane thru his tent! This was shortly after 9-11. I think I broke my phone that day :(

The first person I spoke with was a guy who sounded as if he was in his 20s and was completely indifferent to providing actually quality customer service. He just sounded bored and matter of fact. Of course I asked for his name, but he would only tell me his first name, and who is to know whether he actuallymade that up? Obviously I had my hands tied b/c there was no way I could force him to do anything. I'm just happy that the next person I spoke with was willing to help me. I wasn't asking for much....simply to exchange a coat I'd purchased 15 days prior for a different size without having to pay the higher price it was currently being sold at just two weeks later. Lesson learned...keep a cool head (I did) and try again!