Cambria 2022 Oakleigh - Kitchen Remodel
poeandmoe
last year
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Patricia Colwell Consulting
last yearci_lantro
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Problem of the new Silestone countertop, help!
Comments (6)We purchased SILESTONE (COSENTINO) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) on 3/4/2016. After discussing different installation options, we chose to use Lowes installer which was COUNTER FIT STONE (Sacramento Ca.). All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. The SILESTONE countertops were installed by COUNTER FIT STONE on 3/28/2016. Fast forward to Thanksgiving 2017 – YES, a mere 20 MONTHS after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. This spot of the counter top is in what we refer to as “no mans land” meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, No prepping, No washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the “house settling” story. No worries I thought (Big Mistake), we have a 20 Year warranty and it has only been 20 Months…. No problem – Right? Absolutely Wrong. This is where all three companies – SILESTONE (COSENTINO), COUNTER FIT STONE & LOWES have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home – That’s Customer Care at its best. I emailed Lowes kitchen design department first 11/27/2017 to report the problem, they emailed SILESTONE (COSENTINO) which in turn issued a warranty claim number. SILESTONE (COSENTINO) advised that the installer - COUNTER FIT STONE would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was November of 2017, No one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and NONE of them have responded. Today I sent yet another inquiry in regards to the warranty and finally received a response from COUNTER FIT STONE that the warranty claim had been denied as it was “Not a Manufacture Defect”…..What?…OK…what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months? After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at Silestone……Issue useless warranties and find any reason to deny all claims, in my case there isn’t even a reason for denying the claim. No one came out and inspected the crack. The claim was just denied after the Silestone countertop cracked within 20 Months of install. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in CUSTOMER SERVICE and HONEST DEALINGS. BUYER BEWARE....See MoreNeed help with my bathroom remodel
Comments (86)One little thing I noticed that you might want to consider for your tower. I saw that there is an electrical outlet outside your husband's tower vanity. You might consider having it inside yours, if it is not too late. This way you can plug your electric tooth brush (if you use one) and keep it hidden inside the tower....See MoreAugust 2021 building progress!
Comments (516)Karen - I was quoting about Quartz. And that should have said "no fingernail polish or remover"! The remover, especially. It will eat the Quartz finish. I am going to have to figure out how to do my nails. With my travertine, I would spill and just wipe up. Did not hurt the T. stone. I got excited when I saw that the product you recommend is a spray pump. A pump is what I am looking for (not an aerosol), but when I saw it contains grapefruit, I cringed. I cannot use anything acidic on my marble. Thanks anyway. :) Question: Were your floors site finished or pre-finished? Love the color! I am so far behind on all my decisions; it's making me think that I have some sort of cognitive impairment. I think I make a decision and the next day wake up and doubt everything and start looking again. I can drag out even the simplest decisions! Ugh!!! We must be sisters...that's me! I blame it on a brain injury I had 18 months ago. I guess a September Building forum may have already popped up. I forgot to look. Can't believe it is September already! Per request to our builder, the house is suppose to be ready in 4 weeks. We know that's not going to happen. We have been thinking move in date at the end of October. I am thinking more like the end of November, now. We shall see!!!...See MoreWhat's the cost of a high-end kitchen remodel?
Comments (52)Project location definitely influences price. But if your kitchen is really that big, it's literally 2x the size of a normal (actually, larger than normal) kitchen. So that is definitely a big part of any sticker shock people are experiencing. My kitchen is less than half the size and I'd estimate (I'm doing a lot of other work to my house too) it is about $175-200k, all in. It has been completely gutted, and is getting new floors, inset cabinetry with custom detailing (decorative brackets), new windows, counters will be marble and/or soapstone, decent but not crazy expensive hardware and fixtures. But I am keeping my Sub-Zero fridge and Viking range, which saves me almost $20k. And I made other choices to keep a reasonable budget, like doing a stainless panel behind the range for a backsplash instead of tile, and keeping most of the appliances in the same location. My lighting is Visual Comfort, not Urban Electric; my faucet will be Waterstone or something equivalent, not Waterworks. I'll probably do a simple stainless sink instead of a $1,500 farmhouse sink. And so on. It's definitely "high end," but it is not the level that you would see in a magazine....See Moreshabbu
last yearJacquie Lynch
last yearshabbu
last yearJacquie Lynch
last yearJacquie Lynch
last yearRhonda Frazier
11 months ago
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