@janine Hoffman I have RevWoos Premier in Cattail Pecan in my Kitchen, great room and office. I HATE THIS FLOOR there is something wrong with the finish or top layer it is impossible to clean and i have followed manufacturers care instructions to the letter. Brand new custom build and i was so looking forward to easy to maintain floors. I am devastated

Roxanne I'm sorry you're in the same boat. They are no longer responding to emails and have basically used the report their former claims person put on about our vacuum and standing behind that for any issues. We've moved Beyond The White surface scratches, we actually have cracks that are starting to appear, in addition to the delaminating planks, and now we're seeing some of the peeling or stain dropouts like Kathy has. If they seriously want to stand behind a vacuum causing all of this damage to engineered hardwood, what does it say about their product? Funnily enough, they included a paragraph in their warranty with regards to vacuums after our issues cropped up. Unfortunately for them, it's not the warranty that was in place when we purchased the product. Their customer service is absolutely non-existent. The warranty isn't worth the paper it's printed on and they're flooring is absolutely abhorrent.

Used Timeless floors - worst quality ever. Deeply regret! They claim the floor was "Character" floor, while in fact based on color variation (which was odd and wild to say the least, and resulted in warranty board replacements), and the mineral streaks, it's more of a lower cheap "Cabin" grade. It's totally different from the samples shown in the stores, and what you imagine is not what you get. The result will leave you in deepest regrets! Never again!

I have tried multiple applications in an attmpt to get rid of the haze. So far the most success I have had is with Mapei ultracare epoxy grout haze remover. It takes a lot of time and scrubbing. I applied the solution to a small area. Let it sit 20 - 30 minutes and then scrubbed with a sponge scrubber. Rinse thououghly afterwrds. It takes a great deal of time and effort to do a small space. My entire kitchen has grout haze. I have finally hired a floor company to come and strip the floor - I don't know if it will work any better but I don't have the time to spend one hour scrubbing a square foot of kitchen tile.The tile and grout is lovely - I just wish my contractor had known the grout was not like ordinary grout.