Just purchased our new Leibherr refrigerator/freezer and had the same experience- repair tried to tell us how to repair ourselves we demanded in person repair from company we purchased $8,000+ from they got involved and sent local repair - ice jammed, door stuck, bin cracked etc etc a mess ! We had to purchase a Leibherr because we were replacing a 34 yr old Subzero which we loved ! All their frigs have standardized to 83 inches and our space with drop down could only accommodate 82” with out tearing out ceiling - long story - anyway we love the frig but the ice maker is problematic- to say least - repair man came diagnosed- reset ice maker and said it had stuck in position that didn’t allow water to fill it - then Leibherr sent wrong draw to replace cracked one he came again And had to convince someone on phone it was wrong drawer (we never would have known that !) new drawer arrived then installed-still ice maker didn’t work - ordered new ice maker - installed yesterday working - keeping our fingers crossed alls well - I reall appreciate the reviews here and am left wondering why Leibherr doesn’t engineer their ice maker in a superior manner - the fridge is great What we know now is that the ice maker was over filling causing the blockage in the first place so we’ll keep an eye on that and now we know we can adjust that ! Thanks to all participants- I always say there is nothing like advice from “the front lines” !!

We are planning the final stage of our kitchen remodel that began 6 years ago. This will include a built-in refrigerator, granite counter-tops, new tile & back-splash and another Blanco sink. We already did the Wolf double-oven, Thermador cooktop/venthood, Blanco/Grohe, Bosch D/w, etc. We have had our eye on the SZ 650 for several years now, updating our pricing from time to time, including now. With water hardness pushing 20 in our area, this issue is always at the forefront. This creates a lot of problems as other brands neatly solve the filtering problem. Not sure of your timetable, but we are flexible and find the new Liebherr 36" 2062 Series compelling enough to wait a little more. It has water and air filters. We're going to check into pricing & see if we can find a display somewhere. It comes w/ double-doors on top but that may not be so bad the way they're making those now - you don't have to open 1 door in order to open the other. I engineered the cabinet modifications previously, including the special ductwork & design for our venthood, which is mainly rectangular, which was quite complicated. And, I spent a fair amount of time studying the filters available and where I would put such a thing a while back for an SZ650. I wasn't successful; where our refrigerator sits would necessitate a filter going into an adjacent pots and pans cabinet - hardly ideal. I'll monitor this thread in hopes someone has something unique and solves the problem. Good luck to you! :)

Try unplugging and replugging in the connector for it a couple of times. Also check the end of the connector where is plugs into the ice maker. Are there actually ice cubes in the ice maker itself, (IE, not the tray)? If so, try removing the ice, let it refill and see if it drops the ice. The ice maker in my Jenn-air fridge died after about 5 years. It uses a heater to heat the cubes slightly, just before it drops the cubes, if the heater is burned out, (mine was), it can't drop the cubes as the motor that runs the gizmo that actually removes the cubes is not strong enough to remove them unless they are "slightly softened" by that heater. I just replaced the whole ice maker, it was about $135 on the Jenn-air website, also I did see some on Ebay for about $90, but decided best to spend the extra money to be sure I got the correct one and a good one. Good luck with yours! Gary

Not sure if it's worth repairing, as I don't know what the problem is or what it would cost to fix. I do know that ice machines haven't fundamentally changed over the last few decades. I'd look first at the Manitowoc SM50 for its build quality, quietness, filtration, interior lighting, and neat crystal-clear octagonal ice cubes. It even has a button that will temporarily cease ice-making for 2 to 6 hours if you need perfect quietness, as it is designed for quiet office boardrooms as well as residences. The Scotsman Brilliance or their somewhat less expensive DCE33 series, are good second choices. It too makes crystal-clear, nicely shaped ice, and like the Manitowoc has a convenient high-mounted ice-storage area, and is 15" wide. The Brilliance has a lighted bin. Both of these should be reliable, especially the Manitowoc - these companies mostly build larger machines for commercial customers like restaurants, hotels, and bars where reliability is crucial. These devices need a drain; if you don't have access to one that's below the level of the machine, you'll need to specify the optional water pump. Don't know much about the Sub-Zero. I don't like the Whirlpool-built ice machines (a.k.a. Kitchenaid, Maytag, Jenn-Air, Kenmore, etc.) - small rectangular ice cubes and lower, harder to reach ice compartment. The Marvel also has an oddly low ice compartment, rather than at the top of the unit when you open the door. I don't have much/any experience with GE's, U-Line's or Perlick's ice machines, beyond that only U-Line has an undercounter refrigerator that makes clear ice cubes (24"w).