Yes, they had to sand it lightly and then carefully remove all dust and residue. I don’t get why you are buying this flooring to begin with though. I would never have bought it if I had known how poor the finish was and that the company didn’t care or stand behind their product. In the end, we spent much more than we would have if we had just bought a better product. There are quality wood and engineered floors out there. Why don’t you give them your business? I posted my experinece so that people could learn from my mistakes, not repeat them. 🙁

In June 2015 my contractor installed “Parma Quality Laminate”, at a cost of $9,300.00 for 1800 Sq ft. This is the worst floor laminate in the world! Even before we moved into the house I found it picking upon the middle of the living room. i made it clear that I needed a durable laminate, and good looking (Red Oak), and my contractor assured me it was. And since it’s been installed it’s constant problems, every time I turn around it’s picking up somewhere. I need to get this floor out of here, I’m done, 9300.00 down the drain and a contractor who’s not standing behind the cheap crap he put in my house, and now we’ll have to seek legal action, so this floor cost way more than it should have. And when I call the Company, they pass me around and then know nothing! Don‘t buy Parma!!

I haven't used glass mosaic tile from The Tile Shop, but I did buy porcelain tile (that is supposed to look like marble) from them and didn't have any issues. I mixed in and ordered my glass mosaic tile from Overstock... No issues and looks great after a year and a half. I'm sure you'll be fine buying from The Tile Shop. Oh, and my shower floor and bathroom floor came from Lowes and no issues there either... But I wouldn't hesitate to buy from The Tile Shop.. Not unless you can find something similar for less. Believe me, I saw lots of glass tile that I loved at The Tile Shop, but couldn't fork over $25 a sq foot, so I found what I needed on Overstock for about $10-$12. Good Luck

I have tried multiple applications in an attmpt to get rid of the haze. So far the most success I have had is with Mapei ultracare epoxy grout haze remover. It takes a lot of time and scrubbing. I applied the solution to a small area. Let it sit 20 - 30 minutes and then scrubbed with a sponge scrubber. Rinse thououghly afterwrds. It takes a great deal of time and effort to do a small space. My entire kitchen has grout haze. I have finally hired a floor company to come and strip the floor - I don't know if it will work any better but I don't have the time to spend one hour scrubbing a square foot of kitchen tile.The tile and grout is lovely - I just wish my contractor had known the grout was not like ordinary grout.