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amylou321

Maybe its ME.......

4 years ago

I have run into a string of bad customer service lately. No one being rude or anything like that, just a bunch of mix ups. So many in fact, it makes me wonder of I have a hex on me or something.


I ordered 2 pizzas from a local place. I have gotten takeout from this place probably a hundred times and no problems. I ordered a small meatlovers for SO, a small Supreme for me. No special instructions, just a straight up order. I get them home, and SOs pizza is absolutely LOADED with pickled banana peppers. My SO HATES anything pickled, any kind of vinegar, citrus juice, sour cream, really anything acidic. He picked them off but could still taste it. We let it go, the owners and the staff are nice people.


I ordered my mom 100 chocolate truffles and some dark chocolate covered almonds from Harry and David for Mothers Day. They sent the truffles and then separately sent some milk chocolate covered cashews. Cashews. Not almonds and milk chocolate instead of dark. Um...not what I ordered. Even though my mom of course expressed that she would enjoy them, NOT what I ordered. I sent them an email and they responded with basically they ran out and sent what they had. Then they offered to send the almonds when they were in stock, if she sent the cashews back. I told them to forget it but in the future I would appreciate an OPTION if they ran out of something I ordered and pay for, rather than them just sending whatever they felt like. They responded apologizing and pointing out that the cashews were more expensive than the almonds, like I am supposed to be grateful for them. Ugh. If I were too broke to pay for cashews, I wouldn't have ordered the rest. I would probably not order from them again if their dark chocolate truffles were not absolutely my moms favorite thing. But they are so whatever. Maybe they will get it right next year.


I ordered 2 boxes of Cinnabon flavored Cream of Wheat from Amazon, I got one box of the plain. Yuck. Same order, I ordered a pack of mixed PINK shades of undies, and received a pack of gray and white and beige. It is so SAD to look at a pair of beige undies. At least Amazon resolves problems with ease. The rest of the order was correct, so bright side.


Lastly, I ordered a sandwich online from Publix that I could pick up on my way to work. Again, I have done this countless times with no problems. Simple order, half of a turkey and ham on white, cheese tomato pickle onion and ranch dressing. I get here and wonder if I am being pranked. I see wheat bread, which is okay just not what I ordered. But the filling contained cheese, roast beef, bacon, mustard, jalapeños and lettuce. I was so confused. The only thing they got correct was my name on the outside of the bag.


I do not have any food allergies or anything so I do not really see a need for making a fuss but MAN, what is going on? A full moon coming up? This has all happened in the last week or so.


Any slightly inconvenient yet not life altering events happen to anyone else lately?



Comments (36)

  • 4 years ago
    last modified: 4 years ago

    Someone got my sandwich too! Lucky them, I guarantee mine is better than theirs.

    Anything is worth a try isn't it? Will pink salt do? Its all i have. :)

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  • 4 years ago

    It must be contagious. I ordered gourd seeds from Amazon last week and received batteries.

    amylou321 thanked functionthenlook
  • 4 years ago
    last modified: 4 years ago

    During the middle of the Covid shutdown, I had a few orders from Costco and A get messed up. The funniest was a box of Minoxidil for Men (it’s a hair growth product like Rogaine) instead of some allergy nasal spray I ordered. Costco didn't want it back and refunded my money for the spray since they were out.

    amylou321 thanked OutsidePlaying
  • 4 years ago

    Very frustrating, Amy.

    I can't believe Harry and David asked you to send back the cashews when it was their fault.

    Not exactly the same but....DD and fiance were visiting last week. Fiance is a tall guy and I wanted to make sure to have plenty of cold cuts. I do the grab and go as I find they are better than when I wait at the deli counter. All the slots are marked. I picked up roast beef, and I thought was two different type turkey chicken and ham. I wound up with three types of ham!

    Didn't occur to me that the packages were in the wrong slots.

    On the bright I learned about tavern ham which was tasty!

    Seems like everything has to be double checked.


    amylou321 thanked eld6161
  • 4 years ago

    Don’t buy a lottery ticket.

    OTOH, last year a window broke at my parents’. A year almost exactly later, same window, same circumstance. The fellow at the glass company said that since it was the same window and they didn’t have to come measure, they wouldn’t charge the new, higher rates (due to higher costs and higher shipping this year). So that was nice,

    I’ve gone to ChikFilA a couple of times. I never order fries, but they gotten into the bag about every other time.

    On the bad side, I’m trying to track down some retirement money. They keep telling me they don’t deal with my issue and then give me a number to call … which is their number. Sheesh.

    amylou321 thanked bpath
  • 4 years ago

    I hope all of you return from the evil alternate universe in which you are currently residing which appears to be but is not, ours; and have runs of good luck.

    amylou321 thanked lucillle
  • 4 years ago

    Right there with you Amylou. Funny how stuff like this seems to go in spurts. I've had an interesting run of customer service snafus lately too. Nothing catastrophic, but a series of minor annoyances. I know so many places are short staffed and agree it's not worth getting upset over. It's the deliberate substitutions that get to me too. Just ask me before you decide I would like something different than I ordered please. 🤷‍♂️

    amylou321 thanked Ally De
  • 4 years ago

    Did you say rabbit rabbit?

    amylou321 thanked Annie Deighnaugh
  • 4 years ago
    last modified: 4 years ago

    At this point, we should be at least 75% like we were before COVID, if not fully back. There is no reason why we should be lacking workers or customer service. And this is coming from somebody who wore a mask, stayed at home, got vaccinated and boosted. Now it's time to get back to life as normal. I understood issues during COVID, because who wanted to work a job where you were going to be in contact with people to contract a deadly disease. Just not the case anymore. It has become the norm to see rude workers. Enough, train them right!

    amylou321 thanked rob333 (zone 7b)
  • 4 years ago

    There are help wanted signs all around me, in every kind of service industry imaginable. Restaurants are still very understaffed, as are nearly all entry level type of customer service positions (gas stations, grocery stores, etc). I try to always be kind to the people who do show up, because they're working hard and too many people are way too rude to them, for issues which aren't their fault.

    amylou321 thanked Ally De
  • 4 years ago

    "There is no reason why we should be lacking workers or customer service."


    Actually there is. We were going to run into worker shortages of sorts anyway as the bulge of baby boom workers reached retirement age. Covid caused a lot of them to retire even earlier leaving an even larger than expected hole in the labor force which has yet to be filled.


    I've been waiting over a week to hear from the radiology guys to get my MRI. The gal I spoke with said they are still processing last week's requests and they are working as fast as they can to get through them. I can't imagine how difficult it is for them to retain a sunny disposition when they are facing gripes and complaints all day long while looking at an impossible work load for the staff they have left.


    I also know of at least 3 women near retirement age who retired as a result of covid...sooner than they had planned.

    amylou321 thanked Annie Deighnaugh
  • 4 years ago

    Worker shortages "everywhere". Before covid tho...I ordered Clown Poppy seeds and they sent artichoke! Not even close. I called & they said I should have been able to tell I didn't get the right seeds and have sent them back...too late now. 🙃 People let me down on a daily basis. They just want a paycheck.

    amylou321 thanked User
  • 4 years ago

    It is Mercury in retrograde.

    amylou321 thanked caflowerluver
  • 4 years ago
    last modified: 4 years ago

    I ordered two kinds of candy from Ghirardelli. I received two cases of Melting Chocolate. I called to get a return label to have FedEx pick up the box. They sent a label good for me to take the box to FedEx...except when I did, FedEx couldn't use what they'd sent. I called Ghirardelli again and this time I took my laptop with their label into FedEx. That worked. My candy arrived the next day.

    My GE Monogram 48" panel ready fridge was supposed to be able to take my existing cabinetry panels and my existing handles. Wrong. At least I have a fridge, after living with an office size model for a month. Two carpenters have come, looked, and walked away. I have no panels and am opening the doors with duct tape 'handles.' Maybe the third carpenter will bid...and even do the work. It took three techs to diagnose the leak and mechanical problem with the old fridge -- over a span of six weeks.

    A month ago I made back to back appointments with a podiatrist for my DH and me. That was supposed to happen today. Yesterday we got notices that his appointment will be today, although not at the same time as was first scheduled, and my appointment will be...tomorrow. The next date available for a back to back is June 13.


    One of the country's economic problems is due to the last administration's policies halting immigration. That should start to ease soon.

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  • 4 years ago

    There is a HUGE lack of willing able workers in the country. ALL business are searching and taking whatever still breaths and walks in the door. Many who are 'unemployable' in the past are getting work. With the down swing in population that has been predicted for decades this was expected to happen. When you see someone actually working, thank them. It's a novelty!

    amylou321 thanked HU-787167202
  • 4 years ago

    It is frustrating! I feel no one can do their job correctly anymore, without me having to follow up on everything. I ordered my mom some keto biscotti from Amazon, and they sent her 2 bags of chocolate chips. One was chocolate chip biscotti and the other was double chocolate. I am assuming they just picked up on the word chocolate chips. Luckily she was thrilled with the chips and said they were really good. I let it go

    amylou321 thanked krystalmoon2009
  • 4 years ago

    I called in a refillable RX last week and left a message on the automated voice I would pick it up the next day. I called to see if it was ready and the automated voice kept cutting me off and going to dial tone. I called the store number No answer. So I went in and the pharmacist didn't have them but did it as I waited. I said I tried to call in the afternoon and she said we were closed, WHAT? In the middle of a Tuesday? The big RiteAid is in a busy area closed down? Then I learned our favorite pharmacist who we dealt with for 12 years left because of all the pressure. We're switching. We did find our pharmacist now works at a place not convenient to us. We're going to opt for the pharmacy at our large grocery chain.

    amylou321 thanked lily316
  • 4 years ago

    Amy, I love your cheerful, un-entitled attitude! It' so easy to get mad and take mix-ups personally....and you didn't.

    Good for you!


    amylou321 thanked honibaker
  • 4 years ago

    lily316, the local CVS recently started closing between 1:30 and 2:00. They are so busy, and so short-staffed, that's the only way their employees could ever get a lunch break. Something to get used to.

    amylou321 thanked User
  • 4 years ago

    I sure hope the person who got your sandwich appreciated it!

    Here's to a streak of exceptionally good luck next.

    amylou321 thanked Zalco/bring back Sophie!
  • 4 years ago

    You can't really blame Mercury; here are the retrograde dates:

    What are the dates for Mercury retrograde in 2022?

    In 2022, Mercury will be in apparent retrograde motion during the following ranges of dates:

    • January 13 to February 3.
    • May 10 to June 2.
    • September 9 to October 1.
    • December 28 to January 18 (2023)

    Real problems should be starting today, but March and April (plus most of February) should have been fine.

    I've been waiting for CPAP equipment from Apria since March 21, when my doctor gave them the order. I had been calling them every week for updates, and each time they told me that the order was in limbo for an unknown reason and that they would expedite it. This morning I got an email from Apria asking me to fill out a questionnaire regarding my satisfaction, and you can believe I filled it out in full. Then, about a couple of hours after this, I got an automated call from Apria saying that my equipment was finally being shipped and should arrive in 5 to 7 days.

    Of course I'm leaving town tomorrow, and so I will have to get my equipment when I get back, but I will manage to make that work.

    It is particularly bad when you need medical supplies and they take two months to arrive. However, I do plan for this and make sure that I order what I need two months before it becomes absolutely necessary.

    Sorry for your frustrations, but at least they should not affect your health, although they could have if you had had food allergies.

    amylou321 thanked Lars
  • 4 years ago

    Various services around here have altered their hours because they do not have adequate staffing. Stopped one day to get gas and the store was closed because of lack of staffing...even in midday. Good to go if you only wanted self service gas. Anything else and you were SOL!! The local McDonalds has had its second drive thru lane closed for months due to lack of staffing. Even with a big sign offering $16/hr to start!

    I had some issue with my Xfinity account and spent a good few minutes (45 to be exact) on the phone with them this morning. But everything was resolved to my satisfaction and I am even receiving a $90 credit to my account. Can't complain with that! Good customer service does happen but it seems to be less frequent now........

    amylou321 thanked gardengal48 (PNW Z8/9)
  • 4 years ago

    Well, now that you mention it, I went to get the correct lenses for my daughter, the Optomotrist had just left to go to a personal appointment. So I had to leave the glasses with them and will have to make another trip to the city.


    Before that, I went to the local Walgreens to pick up my prescription. Apparently my doctor ordered a once a day script instead of my twice a day. I never even noticed it on the label. Then I got close to running out so I reordred, was told it would be ready today after 11:00. Well, it wasn't. My insurance wouldn't pay for it. Took about 10 minutes for the pharmacist to figure out what happened. I was clueless. I just thought they gave me the wrong amount. Felt like a drug addict...I mean they seemed not to believe that I only took the prescribed amount of GERD med lol.


    Also, lawncare guy not coming again. He was supposed to come Saturday, then yesterday. He told me last night he was on his way to my house and got a flat tire. He would be here this morning. Still not here. I think it's time for me to get that battery powered mower.

    amylou321 thanked Kathsgrdn
  • 4 years ago

    Eld, you mentioned tavern ham. It was on sale a few weeks ago so I got a few slices, yum! I don't know what's different about it, but it's good.

    I think all the ordering snafus are why I don't do much ordering!

    amylou321 thanked bpath
  • 4 years ago

    Staffing issues: lot of people quit during pandemic and over a million died in this country.

    amylou321 thanked Kathsgrdn
  • 4 years ago

    I'm totally grossed out that they wanted you to send the cashews back. What, they are going to sell them to someone else? I'd be too suspicious of their sanitary policy to ever order from them again.

    amylou321 thanked Jupidupi
  • 4 years ago

    I saw a McD's the other day, its sign read "NOW HIRING 12 AND UP". Really, twelve year olds working fast food, is that what we've come to?

    Until dear daughter clarified for me, they meant $12 and up hourly wages, not child labor. Oh okay. But, are we heading there...?

    amylou321 thanked User
  • 4 years ago

    Yesterday I received an order delivered by FedEx... they put a "relabel" on it with my name and address... there was another person's name and address that was on the original label from the shipper (Frigidaire). She probably lives 50 miles from me. I tried contacting FedEx which is pretty much only being able to use their very limited online auto assistance. Hopefully it understood I received someone else's package.


    Then I realized MY Chewy order being delivered by FedEx said it was delivered but I didn't get it. Maybe the two packages got switched - although what I received was a small box and my Chewy order was probably 50 lbs at least.


    I also contacted Chewy to see if they could do anything on their end... only to be told the 30 lb bag of dog food was now out of stock - it was in my original order, but the replacement order would not have it in it. Ugh. I have no idea if FedEx will get this straightened out or not.

    amylou321 thanked share_oh
  • 4 years ago

    I saw a sign the other day, "Instead of complaining about our slow service ask for a job application!" 🤣

    amylou321 thanked User
  • 4 years ago

    Oh yes I absolutely keep in mind that the people I deal with likely have nothing to do with the issue. They just catch the flack for it, but NOT from amylou.....I also do not understand why people are not more gracious and friendly to people who ARE working to keep the businesses they patronize open..... weird.

  • 4 years ago
    last modified: 4 years ago

    Nickel, i recently visited Walgreen’s to get my Covid booster and saw a sign advising customers they were closed for lunch during a certain period, so it must be happening other places too.

    amylou321 thanked OutsidePlaying
  • 4 years ago

    Some of us were discussing this very thing this morning. One lady had reveived orders in someone else‘s name but her address two days in a row. One had return address and phone number which she called and it contained 4 bridesmaid dresses. The other box was partically opened from David’s Bridal Shop and had a wedding gown and 4 bridesmaid dresses.

    i bet there are a couple of nervous wedding parties out there!

    amylou321 thanked phoggie
  • 4 years ago

    There is a scam where people have things sent to your address with their name on it. I'd send it back to the company


    Walmart Market pharmacy closes for 30 minutes each day. Of course, I never remember and have to wait around.


    The grocery stores are having a hard time finding workers. The ones that will work are overworked.

    amylou321 thanked User
  • 4 years ago

    Interesting* how quickly the 30-minute pharmacy closing became a widespread business practice. And that a mere half-hour break makes such a difference for them. But apparently it did and it does, otherwise why would it be happening.

    *(in a mildly curious way, not a sinister conspiracy theory way!)

    amylou321 thanked User
  • 4 years ago

    The Walgreens that I use now closes for 30 minutes in the middle of the day too. Even if there are people in line. They just pull the shades down in the drive through window and your choices are to wait or come back.

    amylou321 thanked Ally De