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brooke_preuss

Need advice about paint company's mistake.

Brooke Preuss
2 years ago

In the process of remodel... had lvp installed throughout house and stairs. Flooring company did an excellent job and used a vinyl wrap riser on my stairs. Painters came and I made sure to let them know NOT to paint the risers. The owner told his lead to not paint the risers right in front of me. When I came home 2 days later, the risers had been painted. They look rough and are not smooth as they were unpainted. They scuff easily and flooring company said they'd likely peel. Paint company owner said they paint risers all the time and they come primed, but these were not that kind of riser. I am getting a description from the flooring company to share with him as the mistake is huge in my eyes. The flooring company said to fix they'd have to remove and begin again, which is very costly. Any advice as to how to handle this situation with the paint company? Thank you in advance.

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