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Did my wallpaper pro do an acceptable job?

2 years ago

We hired a highly rated pro to install traditional paper wallpaper on one wall ~ 10x10 with one small inset window. He estimated it would be 3-4 hours but it took 9 hours and he charged us double. After he left I inspected the job and noticed a lot of issues, but I don't know if this is "normal" or not. I have installed prepasted paper myself and did a much better job. The issues are the paper not being stuck to the wall in the corner, bubbles where it isnt stuck to wall, sloppy edges on the window, and wrinkles. Please let me know your opinions and if I should leave a poor review or if this is normal. Thanks!

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Comments (12)

casshausserman
Original Author
2 years ago
From a distance it looks good!
KW PNW Z8
2 years ago
Would be totally unacceptable to me as a professional job. What kind of discussion did you have with installer upon completion of this job regarding the extended time & cost over quote? Installer paid by hour instead of set price for job? Have you requested a fix of the problems before posting a bad review?
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I will disagree with Jan. Doing one wall in paper can turn out nicely and allow for a busier paper than would otherwise be comfortable, especially in a small space. I have hung wallpaper in many rooms myself including those I've pasted and those that were prepasted, but I've never done peel and stick. I'm not sure how it would work as, part of hanging paper, is being able to slide it so that you can get the seams to line up perfectly so they don't show. With it sticking on contact, I would think that would make it much harder. If you do decide to paper yourself, make sure you book the paper (folding each strip glue side to glue side and letting it rest). Also I've found that the fuzzy part of a paint roller, not in the handle, is a great smoothing tool...it allows you to apply enough pressure without scratching the paper at all. And absolutely prep the walls before hand or you will hate yourself when you decide to remove it.
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casshausserman
Original Author
2 years ago
He said the window took longer than he thought and just kept saying incoherent things. it was dark by the time he left and my 5 year old son had covid and was isolating in another room all day so honesty i just wanted him to leave and wasnt able to see the issues before he left. he was so weird and hard to work with i wouldnt really want him to come back. i could message him and ask for a partial refund.
casshausserman
Original Author
2 years ago
Oh and we had agreed on a fixed price not hourly. we finally agreed to slpit the difference, so i paid him 1.5 times the agreed upon amount.
KW PNW Z8
2 years ago
Hmm - so not a good experience all around. I’m surprised he even agreed to come into your home with an active case of Covid going on - IMO, a reschedule wouldn’t have been unreasonable. My thought is that assuming no personal safety issue, I’d give the person I hired to do a job the opportunity to correct the problems or refund some $$ before posting a bad review.
Juliet
2 years ago
Oh geez! I think that’s a terrible job. Wondering why on earth you paid him MORE than you were quoted?!
casshausserman
Original Author
2 years ago
I know Juliet!🤦‍♀️ it was a rough day. my husband got home when he was finishing and was talking about how great it was and i just wanted him to leave because i had been stuck in a bedroom with a sick 5 year old for 9 hours!
arcy_gw
2 years ago
Nothing about your story is professional or acceptable or 'normal'. That works is totally unacceptable but don't see how it can be fixed...hope you have more paper someone is going to have to start from scratch.
cat_ky
2 years ago
last modified: 2 years ago
I agree, that is totally unacceptable. Its an awful job. It needs to be all removed, and then all redone. I do hope your son is doing well.
shars55
2 years ago
Sorry, but that looks horrible! I'm not a pro, but have done quite a few wallpapering jobs in my own homes. That should have been an easy job, actually. No cabinets or anything else to paper around. It has to be completely redone, in my opinion.
clt3
2 years ago
I am not a pro, but have hung lots of wallpaper. None of my rooms have ever looked like that!
casshausserman
Original Author
2 years ago
Thank you all for your feedback. i have reached out to the professional with these photos and asked for a partial refund and let him know inwould be writing an honest review.

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