Hello Forum, My contractor says that there is no privacy lock for a double french pocket door. The only existing one are the ones that lock the door to the frame of the door (basically only single pocket door). Any suggestion? Thanks Milele

UPDATE from JW support via email: Good morning Chad, My name is Michaeline, I am a supervisor in Customer Experience for JELD-WEN. Thank you for taking the time to offer your feedback and suggestions on how we can improve our product. JELD-WEN at this time does not offer smart lock or keyless entry options. I advise your best option would be to contact or visit the retailer you purchased your product from. They may be able to advise a smart lock or keyless entry system that would be compatible with your product. I understand you would like to connect over the phone. Please let me know a time and day that works best for you. I am in the Eastern Time Zone, my hours are 8-5 PM EST. Is -------------- the best number to contact you? Please feel free to use this email chain to contact me directly at any time in regards to this inquiry. Thank you, Michaeline Spencer I CUSTOMER EXPERIENCE SUPERVISOR JELD-WEN, Inc. Phone: 888-594-3578 Web: www.jeld-wen.com/en-us/support Email: customerserviceus@jeldwen.com Please consider the environment before printing this email MY RESPONSE: Yes, that is the correct number, I’ll be available whenever you call. So far I can’t recommend anything about your product or customer service, change my mind. Thanks, Chad I received a call from "Michaeline" @7:20AM CST today and she couldn't be more pompous or dismissive of any comment other than JW is infallible by not acknowledging there is any issue. Worst customer service experience I've ever had. This company is terrible and I hope they go bankrupt. I told her I would do everything in my power as a consumer make that so by steering others away from their proudly antiquated company. However, I learned from my reseller that Ashland Hardware Systems - https://www.ashlandhardware.com - makes their hardware so I may see what they say, but am expecting more of the same since their website isn't even HTTPS. I am pretty defeated at the moment.

I don't know of any that are designed to work with a multipoint application. You might be better suited to look at a magnetic lock that can be added to the door and frame at the top.

Where are the doors in relation to eachother. I often have a different door for the back entry and the front.