Yes, I’ve ordered from them 5 yrs. The lovely Daylilies are always true to what you selected, and the clumps are large and healthy. Not one of them has failed to thrive. Actually the neighbors and dog walkers always stop at my house to admire the 30 some lilies that reliably bloom every summer. They’re so healthy, I have to give away babies. I also purchased Veronica, and I have to cut it back to get sun to shorter plants. I don’t know about customer service, because I have never needed to contact them. Perhaps the negative reviews are due to operater error.

Ugh!! It is REALLY annoying when stone yards mislabel stones!!! Just be honest and let us decide if we want to deal with the consequences. There are plenty of people out there that know nothing about etching, staining, and would never think or know to test it. Therefore, there would still be plenty of potential buyers out there. I had the same dilemma when I was shopping but with Superwhite. Most stone yards were labeling it as a quartzite or granite and every single sample I brought home etched and stained. One stone yard was up front and had warning labels on all of their stones that were marble or anything that could stain or etch more than your average granite. Keep looking...you will find a great alternative!

Check out the end of Bee's thread on her new Super White for some of my own questions about cracks in quartzite. I recently put in some Super White of my own and had some subtle cracks that the fabricator swears are part of the stone and can happen easier with quartzite and some marbles. If its noticed before the fabrication I'd imagine you'd want to avoid it, but I'm no expert in that area. Is it really a crack you can feel or is it just a vein running against the normal flow of the slab? As far as honed vs polished. I strongly recommend getting a chunk of your slab cut off and have a piece of it honed and part of it polished. That really helped us decide and actually changed our minds after we saw it side by side. For us, we felt Honed would resist/hide the subtle etching more but might stain a bit more. On the other hand, polished will show etching easier, but is supposedly more resistant to staining since the sealant can create a more impenetrable surface. To the best of my knowledge those statements are true, but your experience may vary. If your stone is one that never etches then honed doesn't have as much as a negative. In our slab there are some clear-ish portions that really became cloudy with the honed look but are stunning in the polished finish. That really swayed us towards polished.

Sandy - hello! I’m so nervous as I’m about to apply the more anti etch to my beautiful piece of book matched panda marble on a an 11 foot island. Thank you for sharing as your post has given me more piece of mind! I’ve always lived on my Italian honed marble countertops and enjoyed the patina; however this new home build / project, I wanted a modern design and this panda does the trick. I’ve never used panda and do not know how it holds up plus I don’t want the patina look unless I just have to - hence I’m jumping in and trying MORE. My applicator just sanded it down on Friday and let me know today that the shipment of sealer has not arrived yet. Oops. So here I am surfing for more reviews to make sure it’s what we want to do. I can easily have her hone it at this point since she has sanded off the polish. The panda has crystals and sparkles and this will be toned down I think with the MORE product; however I think it’s worth it as the design is so elaborate, and we will be able to enjoy it and live life on it. Questions for you due to some negative reviews: scratching. I’ve read some reviews that it scratches easily. My applicator says it scratches the same as marble. What is your experience with this? Do you feel it scratches more than normal or what is to be expected ? someone said theirs turned yellow. How long have you had yours ? My applicator said it can turn yellow but only if in direct sunlight all day. She is not at all worried about this for my kitchen Honed - I don’t like the high shine and look forward to seeing the honed finish as a starting point at polish time. Glad you like the finished look of MORE honed. do you still like to touch the countertop even with the MORE on it? I love tapping my fingernails on the marble and hope it still has the stone feel. Does it ? mine is a waterfall and my last concern is where the two areas meet - the sides will not be treated with MORE of course. She said it will look fine. my applicator said the near thing about MORE is that it follows the lines of the veins and fits and molds to the stone. Your post has made me feel so much better! Please comment on my concerns if you see this. I haven’t found many reviews on MORE and have been a bit nervous. Im sure many who love it probably don’t say anything. The positive is not often discussed - only the negative. Thank you ! Stephanie