Cancel the order. Giant mistake to consider Z line or black stainless. Its a film over regular stainless that’s easily scratched to show what’s underneath. Z line is abysmal performance and customer service.

Oh no! I did not want to hear that lol do you recommend anything else?

Any update?? Did you stick with Zline?

"Z line is abysmal performance and customer service."

I needed replacement lights for my Z-Line and they are a b*tch to get hold of, then it took I don't know how long for them to even ship two lights - a couple weeks I think? I had to call on it because it was taking so long.

That problem is solved with about $50 out of my own pocket because they thought 5000K hood lights is a good idea (it is not...) and I couldn't stand them, but what was never solved is the wrong size chimney was in the box -- it was too tall, and the box and instructions were clearly for a 8' ceiling. AAARGH!! Thank heavens I was eventually able to find a short chimney that is sized for 7-8' ceilings so solved the problem. I was too aggravated to call and raise a fuss that I paid for a chimney replacement when they are the fools who sized the original piece wrong. Yea -- that did cost me money but I just had to let it go already, I just got to the point I didn't want to deal with it anymore I just wanted it fixed so sucked it up and bought the thing myself.I like the look and function of the hood well enough, but yea it was a bit of an ordeal so don't know if I'd do Z-line again.

@mxk3 z5b_MI Hello there,

Thank you for your comment and we are so sorry to hear about your experience. We do our best to ensure customer satisfaction, especially if something goes wrong on our end. We are saddened to hear about this experience and if there was anything more we could do please feel free to shoot us an email at contact@zlinekitchen.com.

Thank you