American Leather Sofa Feedback Help Please
4 years ago
last modified: 4 years ago
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Buying advice -- American Leather/Lee
Comments (3)Snorpgirl regarding your questions. Reagarding pricing there are some restrictions on advertised pricing by manufacturer called MAP "minimum advertised pricing" but any retialer is free to sell a product for whatever price they would like due to restraint of trade regulations. Manufacturers will try to pressure retailers to hold prices and threaten to take away their franchise if their violate their pricing policies but in the end it's up to the retailer. My advice is shop around and do some negotiating. I don't think either manufacturer will tell a retailer when to have a sale but some manufacturers will have discount periods such as 5% or 10% off in June etc. which a retailer can take advantage of....See MoreAmerican Leather/Scan Design headache
Comments (45)Came to this website looking for updated info on the latest appliances and thought I'd check in with this thread. I'm glad I did. DISASSEMBLY My sleeper sofa (see posts above) had to be disassembled too. When I first ordered there was plenty of room for delivery, but during remodeling I decided to put in a door that was normal-sized (too narrow for the sofa). It wasn't hard to put the unit back together again on the other side, but it's more complicated than just screwing the legs back on. So I'd suggest you make sure the delivery people (or friends of yours) know what they're doing. Then it would be fine. It's not brain surgery, but it's not like playing with TinkerToys either. You're buying a relatively sophisticated mechanism, as well as something that looks good. So it makes sense to respect what you've paid for. You wouldn't let just anybody install a dishwasher, for example. But thousands of them get installed properly every day. AMERICAN LEATHER CUSTOMER SERVICE I would buy American Leather again, even after my nightmare. I accept that things will go wrong with a percentage of anything that's manufactured or delivered. My problem was with with my retailer, Foremost Furniture. At every step of the way they were careless. As in, they could not have cared less what happened once they had all their money. If you do not live in New York or the tri-state area, you cannot make this mistake. I believe AL pushed Foremost to fulfill their legal obligations in my case, thanks to this site. After I posted here, the situation was addressed. I could not get a refund--Foremost dragged this out for years, so the sofa was now officially "used"--but I got a store credit. That is not, IMHO, AL's fault. Foremost is a nightmare, so I warn anybody about their truly nasty management. But if you have a decent retailer (and do your research into their customer service record), I think AL is a very good value in every way. I love their stuff. I only come to this site when I am remodeling or need advice on purchases, so my purpose in posting is to clarify what I can and to be fair. I'm glad I didn't have to go the time and expense of taking legal action to solve my problem. It took years to address the problem; that's wrong. But once AL got involved, the problem was attended to in a reasonable time frame. And they only got involved because of this site and this thread. FWIW...See MoreClassic Leather vs. American Leather vs. Crate and Barrel (Lee?)
Comments (27)Mrykbee and pandtkendall, thank you for your replies. That's great you found what you wanted on Craig's List. Nothing better than getting what you like at a price you like. Pandtkendall that's great you enjoy your HM sofa and enjoyed working with Duane. Here's to many, many years of enjoyment. I am comfortable buying furniture from a distant company. Thanks for mentioning Duane. I will look him up. I'd love to travel to his store in the near future. I bought a Classic Leather sofa and recliner in 1987 from a company in Southern Pines owned by two fantastic brothers Miller and Cliff Barnes. I never met them and did everything over the phone The furniture has seen heavy use and three large dogs over the years. I love the leather but I'm tired of the style. The sofa still looks good but the recliner is aging. My husband and I used to sit in the recliner together and then our 90 pound dog would climb up on our laps. I took care of the furniture and faithfully cleaned it and moved the cushions around. Maybe around ten years or so I had new insides made for the cushions. The sofa sits right in front of a big window with lots of light. There isn't any sun damage. At some point I tried to kill the furniture using 409 or water and vinegar to clean it but didn't die. (Not cleaning products I'd ever suggest). I have no idea what type of leather but it's soft and indestructible. I realize today's leather will not be as good as the older leather we have but we want our next set to also be leather. Again, thanks for getting back to me.....See MoreLeather sofa color help, please
Comments (2)The reason I’m looking for a leather sofa!...See MoreRelated Professionals
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