Let's start with photos. Load as .jpg's and allow the photo to complete load before moving on.

And if the floor has a factory finish over it, the only thing allowed to sit on top is a a protective product like Ram Board (looks like think cardboard). Anything else is a no-no. But photos first.

Here are some pictures. I’m not sure if you can see the film on the floor. It was placed all over the entire floor. The picture with the arrow points to some material that has bubbles.

Those bubbles looks like stain. Must have been for color touch up. Stain leaving oily residue. Have them come back and clean it off.

These floors are prefinished engineered wood. They are already stained. Why wood they put stain on top? Won’t it not stay anyway? From what I read on warranty it would be voided now.

They might have had to touch up some bare spots along the edges. And they end up leaving a mess.

How long ago have the floors been installed?

It can be adhesive residues, if, the installation was a glue down.

A couple of week’s ago. They did a horrible job. We complained and this is what I walked into.

Chips everywhere, glue not cleaned from boards. Stain removed from floor. Just a horrible experience. Picture of the finish that I feel was removed. Then they put the stain over the entire first floor.

Any updates?

Not really. Talked to the GC today he said they are putting orange glow on the floor to remove a haze that is in the floor. I think this is something to cover up what is in the floor. Plus this is a polish. I chose a Matte finish. I do not want shine. I also should him floor boards that need to be changed and he said ok.

This floor did not come with this film on it. Not sure what they placed on it. But now they want to use orange glo over it. Can you please share your thoughts. TIA.

I did not pick a shiny finish. Will the orange glo give the floor a shiny finish? If that is used then what can I use going forward to clean the floor?

Live_wire_oak this for is a prefinished engineered wood floor. I don’t think I can resand and finish. Plus they were just installed. I should not have to do that. I haven’t even moved into my house yet.

Good quality engineered are often screened and recoated. Or even refinished. That is what is possible with a nice wear layer, a good install, and no icky contaminations.

”Should” isn’t going to factor into this. Time to step into those big girl pants, and give the contractor a what for. He’s tried—-whatever he tried. It made things worse. He is a fool if he thinks that Orange Glow will do anything. The only thing that it might do is make you madder! Fully justified RAGE at incompetence. Utter incompetence.

You need to demand replacement. With a better quality product. And a better quality flooring guy. I’d be mad enough that the GC would be fearing for his job too. No one can make you stand up for yourself. You’re going to have to do it though. If you need moral

support, find someone to be there and take notes at the meeting.

Once they apply Orange -glow. You will be using that product every month for the rest of the life of the floor. It's getting worse every time they attempt to address an issue.

You need to bring in a NWFA inspector to evaluate the finish on-site. They will help determine a cause and recommend a fix. It is hard for us to help you fix a problem just looking at photos without being there in person.

If, that is stain residue. The entire floor needs to be cleaned with mineral spirit. SMH

Thank you.

I'm sorry but "Orange Glow" has just blown your warranty. No I'm not kidding. Things like "Orange Glow" or "Rejuvenate" are temporary polishes. These polishes are FORBIDDEN by wood flooring manufacturers.

I'm going to take a wild guess: "Someone" thought your floors were 'dull' or so dirty that they needed 'help' to look good. This brought out the 'first' coating (of whatever the heck they put down...which still hasn't been clarified). You then told them there was something 'on' the floor so they thought they would try something 'shinier' (because in their eyes they thought the floors were too dull = 'wrong').

Both of these events have probably ruined your floors. They certainly have ruined your warranty. At this point, I would STOP allowing these people access to your flooring.

Go ahead and pay for an NWFA Certified Flooring Inspector (yes it will cost money). The written document produced by the inspector will be 'ready for court'. The installer/GC will KNOW this and will be more than anxious to make this right.

It will be a VERY expensive lesson for the GC to learn. You will have to grit your teeth and let the GC learn this one...

And why wasn't there a PROFESSIONAL flooring installer used in the first place? Your GC is going to have to eat whatever money it takes to get a professional in there to correct what his 'hammer swingers' tried to do.

My floor was a new install with a matte finish. Or a very low luster.
From what I have been told they applied something on the floor to remove the glue and a film was left behind. The floor was then buffed and there was still some film. Now I was by the GC that he called someone and was told to use the orange Glow. Now I don’t believe that to be true. Orange glow is to just cover up something that they don’t want us to see. I never wanted him to put anything on the floor to begin with. This floor is now a problem for us. I feel I should not have to except this.

As I said, this is an issue the GC has to correct. It is his/her fault for allowing the 'cleaning' crew to use 'whatever' on your floor. Then the buffing (whaaaaat?) and then the Orange Glow. These are all no-no's for an engineered wood floor.

Honestly, the FASTEST way to get your GC to take notice of your upset is to pay for an NWFA Certified Inspector. These are the BIG BOYS of the industry. What they say in a report is enough to make the GC's toes curl!

I know it feels like you have to keep 'paying' for the GC's mistake, but the Inspection Report is your big stick (think Cruise Missile) to make this Donkey GC move along and do the right thing = replace/refurbish....at his/her own costs.

At this point, you may have to spend a little to save A LOT. Or go ahead and THREATEN the GC with the inspection (remember to mention NWFA). See if that gets him/her to move it along.

Thank you I will do that.