I have had that aggravating wait time also when something says delivered and it was not. I attribute this to several reasons: The carriers lie and say something was delivered just to appease Amazon, and sometimes it shows up the next day. The carriers have also delivered to a different building in my apartment complex, and by the next day it was straightened out. I think Amazon knows of these carrier misbehaviors hence the wait time.

They sent it to the wrong state!

That is very strange. I have always had very good luck with Amazon. Mistakes happen by their carriers but they always make it right. Last year they delivered $300 of Thanksgiving groceries to my neighbor by mistake, and I received a refund and got to keep the groceries for free.

I ordered a shirt off of FB on September 11th and I have yet to get the shirt. I have emailed them 3 times with a response to the first e-mail. I also mailed my dd an envelope with a new debit card and her dl renewal about 12 days ago. She has still not gotten it. Noone can activate the debit card because it has to be activated from her cell phone.

Don't use too wide a brush. Sellers using Amazon as a front end ("Amazon marketplace") are not Amazon. They may use different shippers, different shipping means, have different shipping practices, ship from their own facilities, etc. Amazon does stand behind and adjudicates ultimate customer satisfaction but they're not the principal.

Another category, also different, is marketplace sellers who keep their inventory at Amazon locations and then Amazon is the one doing the shipment. These situations are called "Fulfilled by Amazon".

Sales by Amazon and/or shipped by Amazon? Keep in mind the following things:

- It's the busiest time of the year. Even if they can maintain their error rates compared to other times of the year, the number of items being handled is significantly greater so the number of errors will be greater.

- Seasonal workers are on the job, with less experience and often less capabilities than the regular team members

-Amazon in most cases doesn't operate the delivery logistics. USPS, UPS, and other carriers may be involved and even when the hand-off occurs as planned, the operators responsible for getting it to your home or other delivery point are not perfect either and also make mistakes.

Order early, have a sense of humor and keep an eye on the tracking info. You should ultimately get what you purchased.

Well, Elmer, it's been sent to Florida so I'm not going to get it.

They should either send another or refund your money. Dig in with them and make it clear the tracking shows the delivery was not to the requested address.

I did twice and they sent me the exact same reply: it shows it was delivered. Sent another on the Amazon site too. Waiting to hear from them. I also gave them a 1 star review after getting the same reply.

That's really weird. I would take screenshots of the Florida delivery and your address on your order history.

Try talking to a live person if you've just been emailing. And maybe escalate to their manager. That seems very different than the customer service I've had.

Have you tried Amazon's "Contact Us" page?

https://www.amazon.com/gp/help/customer/contact-us/

Call them. Talk to a human. It should be resolved quickly.

The delivery is their responsibility, not yours and not something you need to babysit when you call a problem to their attention.

Kathsgrdn said, "I just looked at the tracking on Amazon again and it says it was delivered to someone in Jacksonville Florida. So, now I know the problem, but have no idea why they mailed it there."

Chi suggested, "I would take screenshots of the Florida delivery and your address on your order history."

Chi's suggestion is very good. Whenever I order anything online, no matter how trivial the purchase may be, I take screenshots of the product page, my "shopping cart," the shipping info page, the billing info page, and the confirmation page. I save those screenshots into folders for the sites from which I purchase. That way, there is something to verify exactly what I ordered, and where it was to be delivered.

Years ago I ordered a DNA kit from Ancestry, to be sent to my sister, who lives in Northern California. Her Zip Code begins with 95. But, as it turns out, when I entered her address (specifically the Zip Code), I apparently hit the 9 key for a second too long, and it ended up being 995xxx. It showed 6 digits instead of 5. The post office honed in on the first 5 digits, and sent the package to Anchorage, Alaska. I had the street address, city, and state exactly correct - just the zip code was incorrect with the extra 9, and I'd bet dollars to donuts that there is no such street in Anchorage. But, the post office in its infinite wisdom never bothered to look at the actual address on the package - they go by the zip code only. God only knows what happened to the package because Ancestry never got it back. But, they did send out another (at no additional charge) to the correct address.

Chi also suggested, "Try talking to a live person if you've just been emailing."

I'd also suggest taking it to social media. Send a tweet to @AmazonHelp and you will get a response very quickly. You don't want to give a lot of details on the public forum, but Amazon Help will respond and then you can send them a Direct Message (which is private).

I have a business account w/Amazon. I purchase a massive amount of books for my job. ANYTIME I have a problem with a vendor, be it Amazon directly or not, I ALWAYS call. You will get results much faster that way.

Especially with the blunder you're dealing with Kath. Good luck!!

I believe they have a function to have them call you within a couple of minutes. I’ve never had a problem not resolved to my satisfaction. Just have them send you a new shirt to the correct address

I've also had success with the live chat if calling isn't convenient.

I tried Amazon a while ago. Never...ever...again. They shipped incorrect and damaged goods then refused to follow up. The final straw for me was when they refused to give me a refund for a less than $20 order and refused to correct their mistake. The item was listed on their website as a 3 for 1. I'd ordered it before with no problems. But with the last order...they shipped only 1 of the containers and refused to view their own offer on their web page to see the error of their ways. I wrote...I called...I followed every word of advice given above. All to no avail. I'm firmly convinced that good or bad service with Amazon depends solely on the representative with whom you make telephone contact. In desperation, I asked to speak to another representative or to the manager. My telephone connection was immediately closed down. Written requests went unanswered, as well.

It took weeks to get my refund and when it finally did show up on my acct...it was wrong...off by several dollars lower than it should have been.

I was tired of the battle and figured my time and my sanity were worth far more than continuing to try to straighten out their error. I closed my acct and will never do business with them again. I find...if I look around...I can often buy what they offer at a lower price here with a local merchant. And...if I can't find an item locally...I shop directly with the supplier rather than go back to Amazon. I'm convinced they've gotten too big for their britches. Perhaps older members...who signed on when Amazon first arrived on the scene...are treated better and with more loyalty. I was a late bloomer and treated miserably for my efforts.

Well, I received another e-mail from the seller. This time they actually read it. They say they are giving me a refund so I'll wait and see. I'll go back and give them a better rating if I can once they do that. I've bought tons of stuff from Amazon and have not have any problems that I can remember. I even had to send back two t-shirts yesterday. I love the return via UPS. No packing anything back up, take it to UPS and have them scan the code on your phone and they pack it up and mail it back for you.

Good, so it would seem to have been a Marketplace seller. They need to be responsive and follow prescribed rules that Amazon sets or risk sanctions from Amazon including, in the worst cases, being banished.

Winter, you've been quite unlucky but your experience suggests it was a Marketplace seller? I avoid these when I can. For me, purchases from Amazon directly (which I do and gladly pay more for when necessary) are quite different from Marketplace transactions.

"Perhaps older members...who signed on when Amazon first arrived on the scene...are treated better and with more loyalty."

I think that factors into it to an extent. I'm sure they have access to account history, amount spent and number of returns when deciding things. People who return a lot are probably treated a little more cautiously. It's still surprising to hear bad stories but I've spent tens of thousands of dollars with them at this point so maybe they are nicer? Not sure.

Winter, you've been quite unlucky but your experience suggests it was a
Marketplace seller?

You may be right but in this case I rather doubt it. If I hadn't ordered the same product twice before from Amazon...with no send/delivery problems...I wouldn't have been so flummoxed. The telephone representative was extremely rude and refused to listen to logic. It was a rather harrowing experience. Particularly considering that I had just ordered and paid for an $800+ computer through them. It was delivered with no problems. Perhaps it depends on the $$$ size of the order. I don't know. But it sure threw me off from any future business with them. I ate the orders that were damaged and likely...as you suggest...from an outside vendor. It just wasn't worth the hassle to try to return the items. Instead, I donated them and repurchased them locally.

I live out in the country with no close access to UPS and I no longer drive. They're a terrible delivery service where I live and returning merchandise is a massive mission not often successful. I did return the one of the three ordered containers of Lutein incorrectly sent and I had to call UPS to return a second time to give me the return label/packaging because they never rang my front doorbell when they said they had attempted to reach me. I had no idea they had even stopped here. They in turn explained that Amazon tells them how many times they can return to the customer to pick up an order. Amazon had directed UPS to only stop once. The UPS driver did not leave any return data and I subsequently was charged over $7 for the UPS truck to return a second time.

Oddly enough...I had explained the difficulty I would entail trying to return the package via UPS to the Amazon rep on the phone. A lot of good that did. In one ear and out the other. If it hadn't been for a very nice lady at the UPS office...I'd still be holding that bottle. She took pity on me and sent the driver back with the return label, etc goods. I met him at the door and had him wait while I put the package in the UPS return envelope. He didn't move an inch and smiled nicely as he took it and left.

The whole experience was dreadful and one I do not wish to repeat for any reason. I wasted more time and patience trying to pleasantly settle the whole mess with Amazon. They, in turn, IMO...took advantage of my pleasant disposition and...in the vernacular...stuck it to me.

Fortunately...my new computer is a major brand [Lenovo] and if I have any trouble with it...I don't have to return to Amazon. I saved a considerable amount of $$$ buying it through Amazon so perhaps that should make up for all the angst they gave me over what should have been 3 containers of Lutein.

they never rang my front doorbell when they said they had attempted to reach me. I had no idea they had even stopped here. They in turn explained that Amazon tells them how many times they can return to the customer to pick up an order. Amazon had directed UPS to only stop once. The UPS driver did not leave any return data and I subsequently was charged over $7 for the UPS truck to return a second time.

This happened to me, maybe it is becoming a UPS thing to just drop the paperwork and leave. I did the Amazon online chat customer service thing and they made a second separate request for pickup so there was no charge.