Let FedEx know. They should replace the package.

FedEx is responsible. They need a signature when they deliver a package, and if they can't be bothered to get one, then it is on them. Shippers generally feel that the time they save by not bothering to get signatures is worth more than the packages that get stolen.

P.S. You need to get a camera. I use Kuna, and it is very inexpensive.

I dont know who is responsible, but I second Lars' suggestion to get a camera or camera system. I have a Zosi 8 camera and DVR system. It covers every door and window. Swann is also good. You can see who came by, or in this case,who didn't. Our system was instrumental in my recent fight with the USPS.

Let us know what happens after you contact FedEx and the retailer.

Not all Fedex packages require a signature. The other possibility is that it was delivered to the wrong address.

Hopefully Fedex can get more info.

Amy, our USPS carrier is the worst. She delivers the wrong mail, or decides when to deliver a package. I have the informed delivery option on my emails and I know what packages to expect.

The mail is another story as they have an out by saving, "other pieces couldn't be photographed"

But it does help me with tracking packages.

I knew a birthday gift was due (for my SIL) and when she didn't deliver it, I called the post office. She came back with it! She now knows I am watching at least this much.

Side story: I received two damaged packages. Both times, I heard the doorbell and I was in my office on the second floor, so I looked out the window to see if is indeed a delivery. Both times the carrier is running, not walking away from the package! Both came badly damaged and I can't help but think they didn't want to stick around for me to see the condition of what they delivered.

If it was bought with a credit card, call them and hopefully they can suspend payment until the situation is resolved. I hope the package shows up soon. Good luck!

This is something I worry about, even though we have a camera system.

Keep calling Fed Ex until you can talk to someone about the missing package. UPS will put a trace on a missing package- apparently they have some idea of where the driver was when a package was scanned for delivery? I'd imagine that Fed Ex might do something similar.

I'd also call the CC company to see what might be done on their end.

Maybe it was mis-delivered to one of your neighbors and they will bring it over soon. Our UPS guy delivered our heavy air compressor to our neighbor's house (via moving dolly, it was that heavy). Fortunately the neighbor caught him and told him he was at the wrong house. SMH.

I get a LOT of deliveries. Just a sink for a home remodel or faucets =$$$, cabinet handles, light fixtures....I get most of it online. I've heard it all! 1) I call the sender, see what they say. 2) Then the shipper, 3) then my credit card company. 4) I've received refunds from Paypal too.

I am sorry this happened to you! This is what delivered at porch means to our Amazon delivery person. This was yesterday in 97 degrees. Thankfully no chocolate or something inside. I am glad they put the pictures with the tracking info.

Call whomever you ordered it from and explain the situation.

I have never received a picture of a delivery, Amazon will day it was handed to a person or left on the front porch. We have a gate, so that is impossible. Always thrown over the gate. We do have a bin for deliveries outside the gate.

> The other possibility is that it was delivered to the wrong address.

I've had that happen several times. Once while trying to track the item down, I received a call from a neighbor I had never met saying there's a package on our porch with your name and address. Another time they sent a photo clearly showing it was left on a porch, but clearly not my porch. Yet another time the delivery driver left the package in the middle of our driveway about 1/2 of a mile from our house. Fortunately that item was study enough that even if someone drove over it, it wouldn't have been damaged.

Terilyn I called Amazon after I kept getting the same delivery line - it was handed to a person... and it never was. In case future deliveries were missing, I wanted whoever was telling them it was handed to someone stopped. It worked. I think it's laziness on the delivery person's part to not update where the delivery actually was.

I've had the photo of the package a few times - I love that! Doesn't always happen though.

Contact Fedex. Contact Shipper. Right now that is all you can really do. They have to do some research to see what happened to the package. It may be delivered today or if it was left with another house/person Fedex may be notified of that but would need time to pick it up and redeliver. Repeat tomorrow if needed. Much will depend on the shipper if it was stolen. Some will replace others will not.

Well I am sorry you have to deal with this. I am having the opposite problem. The mail lady shoved a box into our mailbox & I can't get it out. My husband will have to get when he comes home. She really had to work to get it shoved in there.

There are Amazon lockers all over the place in built-up areas. Like school lockers of varying sizes, they're in stores like Whole Foods and 7-Eleven. You can arrange your Amazon purchases to be delivered to such places. Completely secure and foolproof. Most lockers can't handle large items though.

For those who can have problems with their home deliveries, an alternative is to route deliveries to the home of a friend or relative where access is easier or more secure (less visible from the street, if applicable).

We have a secure location for our package deliveries, but had a really hard time getting the FedEx, UPS and USPS to use it! What finally solved the issue was FedEx had to eat the cost of a package. I now have information on file with both UPS and FedEx that they must obtain a signature for all deliveries. The "less than stellar" driver forged my signature and left it at the wrong house. It was never found and was quite expensive.

I have been expecting a small package from the company from which I bought my oxygen concentrators. UPS tracking showed it was delivered Tues. Another package WAS delivered Tues. We really don't have a problem with "porch pirates" in my neighborhood but where the heck was my package? I called the company yesterday and yes, it was delivered on Tues to Three Rivers, MI!!!! How that got confused with KY, only UPS knows. They are overnighting a duplicate shipment to me (at no extra fee) that should arrive this afternoon. Fingers crossed...

So the mystery continues but the package arrived. My landline phone rang four times which mean it's a legit call. My weather radio just issued a siren so I had trouble hearing. When I turned it off this guy who I thought was a telemarketer was, in fact, the FedEx driver. He said where did I want the package delivered. I said NOT the front porch but either the side porch or the other street door which is where they always are. I asked if it would be delivered today and he said it's at that door. Turns out he was in the FedEX truck parked at my side street where the package was. Where it was for the last 24 hours is a mystery. This guy was as articulate as a five year old. But it's a big box and my husband was right about it not being stolen. That has never happened around here but I am a suspicious by nature person. I guess I watch too many crime shows. Thanks all for your help.

Take the time to open an account with FedEX Delivery Manager and UPS My Choice. When you order items, use the Account Manager to be specific about delivery instructions. "Back patio, next to fire pit", or "Leave with neighbor at 598 Sharon Drive, she's expecting you." or you can schedule a time and day and you won't have issues in the future.

I use both and they keep me well informed about the travel and expected arrival time of packages. When ordering through Amazon it's delivered by Prime Van 99% of the time and Amazon prompts me by phone message, "your delivery is less than 5 stops away, see you soon."

FedEx Delivery Manager

UPS My Choice

I use the Amazon lockers that Elmer mentioned. Packages are left and you have three days to pick them up, otherwise they are sent back. They don't hold large boxes though. If I'm expecting something large, I just plan to be home to wait for it. I've found that the Amazon drivers don't knock when they leave a package. I have a camera though so I can see the driver when he arrives. Otherwise porch pirates steal things.

Sephia, Amazon notifies you by text that your package is on its way and when it has been delivered. Request notifications. If you have Alexa, the device duplicates the notifications.

My brother works for Sony, and whenever Fedex does not successfully complete a delivery from Sony, they hold Fedex responsible. If Fedex delivers without getting a signature, it is on them, but they frequently do not require signatures because that costs them time and money, and they have decided that they would rather eat the loss of the package instead of spending the time to get signatures.

You can also report this incident to the police.

Sony doesn't permit a delivery unless it's signed for. I purchased a Sony TV in December. Within two weeks the over-the-phone tech decided it was defective and sent me a new TV from California to Ohio. Not only did they require a signature, it had to be powered up, followed by a text including the serial number, UPC label on back, and showing the TV screen on a local channel.

More than a signature!

Apple also requires that EVERYTHING purchased from them be signed for. Most places do not, but it's easy enough to ask them if a signature is required.

anglo, every delivery of a PC or tech/electronic related product of more than nominal value I've bought from the manufacturer has followed the exact same practice. I've never bought a product directly from Apple but many products from Lenovo, Dell, Sony, and others, and sign for delivery is standard with all of them.

I can't remember the last time I had to sign for anything. Time is of the essence for them. I watch when I walk the dog how they shut the engine off, hop out, run to the door, drop the package and back in the truck. They used to knock or ring doorbell but they haven't done that in a few years. Who even knows where the package was for 24 hours. Oh well, at least no hassles in filing claims.

USPS was three months getting my package delivered and wow! was I surprised to see it! Dillard's had issued credit. Quite frequently, I'm told it is delivered but it shows up next day.